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Dell Storage Management Pack Version 4.1 for Microsoft System Center Operations Manager Administrator’s Guide

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Viewing and Acknowledging Alerts

The management pack polls the Storage Manager Data Collector for Storage Center alerts and displays them in the Active Alerts pane. SCOM administrators can then acknowledge the alerts using the SCOM console and synchronize any actions taken through the console with the Storage Manager Data Collector.

After an alert is acknowledged, SCOM runs the alert rule once every 150 seconds. The alert must remain in the acknowledged state in the SCOM console for the required time period before being closed. If the alert is closed before the alert rule finishes running, the alert will not be acknowledged in Dell Storage Manager.

NOTE:If the SCOM console is used as the primary console for monitoring Storage Center alerts, use the SCOM console Acknowledge feature to acknowledge them. Acknowledging alerts using the Dell Storage Manager client or the Windows PowerShell Dell Storage Manager API will not acknowledge the alert in the SCOM console.
To view and acknowledge SCOM active alerts:
  1. In the Dell Storage Center Monitoring folder, click Active Alerts. The active alerts for the Storage Center appear in the Active Alerts pane.
    Figure 1. SCOM Active Alerts Pane
    Active Alerts pane
  2. Click an alert to display more information about the alert in the Alert Details pane.
  3. For more detailed information, double-click the alert to open the Alert Properties pane.
  4. To acknowledge an alert, right-click the alert and select the Acknowledge resolution state to resolve the alert and synchronize the resolution with the Storage Manager Data Collector.
  5. (Optional) To configure notifications for alerts, click Administration and configure notifications (Administration > Notifications > Subscriptions).

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