Dell Wyse ThinOS Release 8.3.1 Administrator’s Guide

Verifying the RTME 2.0 Status

This section describes the working of RTME 2.0 and how to verify the RTME status.

Salient Features of RTME 2.0

To verify the RTME status, do the following:

Install the correct connector on the remote desktop.
Install the correct package on the ThinOS device.
Plug-in the audio/video devices.
- NOTE: HDX USB redirections are not available for the audio/video devices.
Connect to the remote desktop using SFB client 2015.
Verify the RTME connector 2.0 icon on taskbar. The status is displayed as Connected.
Verify the About, and Settings options from the RTME connector 2.0 menu.
Verify the audio/video devices from SFB client menus.
Establish the video/audio calls.
Pick up the calls by either clicking the mouse or using the headset button.
Verify the Call Statistics from the RTME connector 2.0 menu.
- NOTE: RTME 2.0 supports various call scenarios. For more information, refer to Citrix technical overview.

Known Issues with RTME 2.0 feature

RTME status dialog displays operation system as Linux.
Only single device supported in ThinOS 8.3 release.
RTME audio microphone confined to local audio record device.
Changing the video/audio device during RTME call results in issue with audio input or output.
Volume: Dell recommends you to adjust the speaker volume in SFB 2015 call window to high, and the system local playback/record audio volume for better voice input/output. The default volume is a bit low.
Camera/Video: The local camera setting does not affect/impact the RTME video output because of the RTME design.