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June 7th, 2022 09:00
AW3423DW, no G-Sync settings tab in Nvidia Control Panel
I've had my AW3423DW for about 3 weeks now, and I just noticed something today. The G-Sync settings tab is missing in the Nvidia Control Panel (the tab that let's you pick a monitor and set G-Sync for off/full/borderless and shows G-Sync Capable/Compatible for the specific monitor). I do not believe this was the case on the initial setup of the AW3423DW, but it is gone now. My brother also has this same issue with the same AW3423DW.
As a test, I plugged in another G-Sync monitor along side the AW3423DW, and the G-Sync tab reappeared. The 2nd monitor shows properly as "G-Sync Capable", while the AW3423DW shows in the menu, but without any G-Sync designation. Also, note that the Dell AW3423DW driver is installed, while the other monitor shows as Generic PnP for driver.
Has anyone else experienced this? Is this the AW3423DW driver causing this? Thanks in advance.
drewski989
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4 Posts
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June 8th, 2022 04:00
Problem solved... per advice of other owners of the monitor. Simply unplugging the AW from the power source for 30s and then plugging it back in fixed the issue.
I am embarrassed to say that is something I did not try yesterday when swapping cables, PCs, monitors for 2 hours. I did not want to mess with my cable routing and management to unplug the AW. It is worth the "shame" to post this in hopes that it saves other dummies like me.
DELL-Chris M
Community Manager
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June 7th, 2022 12:00
Be sure that you are using the cabling that shipped with the AW3423DW. Second, enter the AW3423DW Menu, go to Others. Run the Factory Reset.
The AW3423DW Menu does not have G-Sync on/off function. The AW3423DW hardware means G-Sync is on all of the time. So something is amiss with the Nvidia driver. Just prior to the issue appearing, did you and brother install a new Nvidia driver?
drewski989
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June 7th, 2022 14:00
Hello Chris,
My brother did not install a new NVIDIA driver, but I noticed the menu missing after I installed the last update from NVIDIA (mid-May Game Ready driver). It worked/appeared at one point for sure, because I was doing some 3d Mark benchmark runs for which I disable GSync in the NVIDIA control panel, and this was right after I got the new monitor.
I will try the reset of the monitor.
Interestingly, the monitor OSD status popup shows GSync "ON" and if I launch 3d Mark, it still warns that GSync is on. So, I do not think GSync is disabled, only think the menu itself is missing.
Thanks.
Drew
drewski989
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June 7th, 2022 14:00
Factory reset did not fix the issue. I am going to possibly roll back the driver. I have a second machine I might try first that has a previous driver loaded.
HrCAly
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March 14th, 2023 22:00