13 Posts
0
6079
Aurora R10, won't go to Sleep
Hi!
Whenever I try to manually put my machine to sleep, it does so for 1 second. The alien head turns yellow, then it IMMEDIATE wakes up!
I've updated all that I can, BIOS, WIndows, NVidia. I googled all that I can. I've become a master of the powercfg command.
I resorted to calling tech support where a very patient tech spend 3 hours connecting to my machine. Making changes and still nothing.
Clearly there is something wrong. Has anyone else experienced this with this machine?
Is my box defective? Should I return it?
Please help. Thx!
Tony
bytecodeman
13 Posts
0
July 21st, 2020 06:00
Hey! I think I found the problem!
It was my USB Brother Printer. I removed it, and the machine now sleeps like a baby.
We are good now.
r72019
6 Professor
6 Professor
•
5.3K Posts
0
July 17th, 2020 18:00
What does it tell you is waking it and have you tried to override it?
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
July 17th, 2020 19:00
@bytecodeman
this might help Killer
r72019
6 Professor
6 Professor
•
5.3K Posts
0
July 17th, 2020 20:00
I guess what I meant is that if you isolated it to a specific service for example you could block it out with a requestsoverride command. Or once you find the offending app you could go to the app directly and adjust its settings like for example noted above if it were the killer app, that is another option (usually the first).
Hudd5626
6 Posts
0
July 18th, 2020 04:00
Spare the ram spoil the computer. time to spank it.
I had this happen before. Your Alienware might be waking from sleep mode because certain peripheral devices, such as a mouse, a keyboard, or headphones are plugged into a USB port or connected via Bluetooth. Some apps can also wake from sleep mode.
bytecodeman
13 Posts
0
July 18th, 2020 06:00
Hi. I tried the procedure described in the Killer article you sent me.
Unfortunately, it did not work. It still happens. Sleeps then immediately comes back up.
Thx for the suggestion though.
bytecodeman
13 Posts
0
July 18th, 2020 06:00
Sorry replied to wrong post.
bytecodeman
13 Posts
0
July 18th, 2020 06:00
Hi. I tried the procedure described in the Killer article you sent me.
Unfortunately, it did not work. It still happens. Sleeps then immediately comes back up.
Thx for the suggestion though.
bytecodeman
13 Posts
0
July 18th, 2020 08:00
Not only am I experiencing Sleep Issues with this machine, now I can't start the AWCC (Alienware Command Center). I start it and it says a service needs to start. I get a windows alert to allow it to modify the system and it sits there dimmed with the spinning ball circles forever. I'm starting to regret purchasing this thing.
bytecodeman
13 Posts
1
July 18th, 2020 10:00
I uninstalled and reinstalled. It works now.
Why this happened I don't know. I just took this machine out of the box 2 days ago and decided to run the command center. It didn't work.
It's all good now.
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
July 18th, 2020 17:00
In BIOS,
- set for S3 sleep-state
- Disable Intel Ready Mode Technology
In Windows
- Uninstall Intel Ready Mode Technology app
- Be sure no scheduled tasks are running or pending
- Reset your powercfg
That should do it.
r72019
6 Professor
6 Professor
•
5.3K Posts
2
July 19th, 2020 18:00
What did powercfg tell you was waking it from sleep?
bytecodeman
13 Posts
0
July 19th, 2020 18:00
Thx all for the suggestions, but nothing is working.
im going to just return the unit.
bytecodeman
13 Posts
0
July 20th, 2020 03:00
@Tesla1856
This is an AMD machine. But thanks anyway.
bytecodeman
13 Posts
0
July 20th, 2020 03:00
C:\WINDOWS\system32>powercfg /lastwake
Wake History Count - 1
Wake History [0]
Wake Source Count - 2
Wake Source [0]
Type: Device
Instance Path: PCI\VEN_1022&DEV_1483&SUBSYS_098E1028&REV_00\3&11583659&0&19
Friendly Name:
Description: PCI Express Root Port
Manufacturer: (Standard system devices)
Wake Source [1]
Type: Device
Instance Path: PCI\VEN_1022&DEV_43D1&SUBSYS_098E1028&REV_01\4&13e82201&0&000B
Friendly Name: AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
Description: USB xHCI Compliant Host Controller
Manufacturer: Generic USB xHCI Host Controller