Aurora R11, Crucial Ballistix Max DDR4-4400 won't work

Question

I purchased 2 x 8GB sticks of Crucial Ballistix Max DDR4-4400 from this page. Crucial's 'guaranteed compatible' page!

https://uk.crucial.com/compatible-upgrade-for/alienware/aurora-r11#memory

This is the RAM.

https://uk.crucial.com/memory/ddr4/blm2k8g44c19u4bl/ct18944930

I remove the original RAM and replaced it with these two sticks and the computer won't boot up. I error the yellow flashing Alien Head error. Which flashes 4 times and then turns the computer off which indicates a memory issues.

After doing more research, I stumbled on a page which states the R11 is only compatible with 2933 to 3200mhz memory? Is this correct? So I won't be able to use Crucial's 'guaranteed compatible' memory?

Any help or pointers appreciated.

r72019 · Answer

'Any help or pointers appreciated'   RMA. That's what the guarantee is there for. You can also try clearing CMOS and disabling XMP. Also, double check the RAM is fully inserted. I thought 4 beeps was no RAM detected but didn't look it up just my recollection.

r72019 · Answer

At the time the R11 was released, it was only validated at 3200. But I believe it is validated for 3400 now.

It's not uncommon for higher speeds to ultimately be supported after launch day, whether unofficially as reported by other users or officially by Dell selling the PC with higher RAM than initially offered.

But I haven't heard of anyone successfully running 4400 RAM.

speedstep · Answer

Users are not allowed to specify the Voltage and FSB of the CPU in bios so DDR 4 4400 is meaningless marketing. In reality the fastest ram is less than 5 percent faster than standard ram. 1080P vs 4k also makes a difference

https://www.youtube.com/watch?v=D_Yt4vSZKVk

Answer not really

tempestornado23 · Answer

I agree with the above comments that it isn't supported today in the R11 BIOS.  I was able to successfully upgrade to 64gb (16x4) with Crucial Ballistic, the 3200 speed sticks.  I did not buy the 3600 speed sticks from Crucial as I have not seen anyone use it with success in the R11 and the stock OEM ram options don't go up to 3600.  Honestly, with the lower CLs on the Crucial Ballistic as compared to the OEM ram sticks, I was happy to use the 3200 speed, get more ram and not have to pay Dell inflated prices for theirs.   I posted the part number I purchased in another recent thread here.  Return the sticks you have to Crucial with that feedback so they can correct their website and just get the 3200 speed sticks and be done with it.  Also, I did have to push the sticks in firmly and carefully until it clicked into place so make sure each stick is fully seated and the tabs are locked in place.

DELL-Chris M · Answer

* Open the sticky, 'FAQ Alienware Desktops'* Open 'FAQ Aurora R11'* I listed the validated OEM memory part numbers and specifications

speedstep · Answer

• Default (JEDEC): DDR4-2400 CL17-17-17 @1.2V
• XMP Profile #1: DDR4-3200 CL16-18-18 @1.35V
• XMP Profile #2: DDR4-3000 CL15-17-17 @1.35V

PC4-25600

SPD Voltage 1.2 Volt
Compatibility: Intel 100 Series, Intel 200 Series, Intel 300 Series, Intel X299, AMD 300 Series, AMD 400 Series, AMD X570

https://www.dell.com/community/Alienware-Desktops/FAQ-Aurora-R11/m-p/7679923

Validated OEM memory =

6TCK6 32GB HyperX Fury XMP DDR4, 3400MHz, Unbuffered, 288 pin, Dual Rank, 1.25V, Non-ECC, Kingston X6TCK6-HYA/X6TCK6-MIE

983D4 32GB DDR4, 2666MHz, 4GX72, Unbuffered, 288 pin, Dual Rank, 1.2V, Non-ECC
Hynix HMAA4GU6AJR8N-VK
Micron MTA16ATF4G64AZ-2G6B1, MTA18ASF4G72AZ-2G6E1
Samsung M378A4G43MB1-CTD

0N6VG 16GB HyperX Fury XMP DDR4, 3400MHz, Unbuffered, 2Gx64, 288 pin, Dual Rank, 1.25V, Non-ECC, Kingston X0N6VG-HYD2

N205T 16GB HyperX Fury XMP DDR4, 3200MHz, 2GX64, Unbuffered, 288 pin, Dual Rank, 1.25V, Non-ECC, Kingston XN205T-MIE/XN205T-MIE2

RMWRN 16GB HyperX Fury XMP DDR4, 2933MHz, 2Gx64, Unbuffered, 288 pin, Dual Rank, 1.35V, Non-ECC, Kingston XRMWRN-HYA/XRMWRN-MIE/XRMWRN-MIE2

RGM6C 16GB HyperX Fury XMP DDR4, 2666MHz, 2Gx64, Unbuffered, 288 pin, Dual Rank, 1.25V, Non-ECC, Kingston XRGM6C-MIB/XRGM6C-MIE/XRGM6C-MIE2

TP9W1 16GB DDR4, 2666MHz, 1Gx72, Unbuffered, 288 pin, Dual Rank, 1.2V, Non-ECC
Adata AO2P26KCST2-BZJSHC
Hynix HMA82GU6CJR8N-VK, HMA82GU6DJR8N-VK, HMA82GU6JJR8N-VK
Kingston KTP9W1-HYJ, KTP9W1-MID, KTP9W1-MIE
Micron MTA16ATF2G64AZ-2G6E1, MTA16ATF2G64AZ-2G6H1, MTA16ATF2G64AZ-2G6J1
Samsung M378A2K43CB1-CTD, M378A2K43DB1-CTD

W21KG 8GB HyperX Fury XMP DDR4, 3200MHz, 1Gx64, Unbuffered, 288 pin, Single Rank, 1.25V, Non-ECC, Kingston XW21KG-MIE, XW21KG-MIE2, XW21KG-HYD2

J69DF 8GB HyperX Fury XMP DDR4, 2933MHz, 1Gx64, Unbuffered, 288 pin, Single Rank, 1.35V, Non-ECC, Kingston XJ69DF-HYA/XJ69DF-MIE/XJ69DF-MIE2

5H5PW 8GB HyperX Fury XMP DDR4, 2666MHz, 1Gx64, Unbuffered, 288 pin, Dual Rank, 1.25V, Non-ECC, Kingston X5H5PW-MIB/X5H5PW-MIE/X5H5PW-MIE2

Y7N41 8GB DDR4, 2666MHz, 1Gx64, Unbuffered, 288 pin, Single Rank, 1.2V, Non-ECC
Adata AO2P26KC8T1-BXGSHC
Hynix HMA81GU6CJR8N-VK, HMA81GU6DJR8N-VK, HMA81GU6JJR8N-VK
Kingston KY7N41-HYJ, KY7N41-MID, KY7N41-MIE
Micron MTA8ATF1G64AZ-2G6E1, MTA8ATF1G64AZ-2G6H1, MTA8ATF1G64AZ-2G6J1
Samsung M378A1K43CB2-CTD, M378A1K43DB2-CT

speedstep · Answer

RMWRN 16GB HyperX Fury XMP DDR4, 2933MHz, 2Gx64, Unbuffered, 288 pin, Dual Rank, 1.35V, Non-ECC, Kingston XRMWRN-HYA/XRMWRN-MIE/XRMWRN-MIE2 RMWRN Dell 16GB 1X16GB 2933MHZ PC4-23400 Non ECC Unbuffered Dual Rank X8 1.2V DDR4 SDRAM 288 PIN Dimm Memory Module. https://dell.to/2L04cO5 https://dell.to/2KWXUPx

Vanadiel · Answer

That memory requires 1.4 volts to reach those advertised speeds.

Chances are it has multiple XMP profiles, and selecting a different XMP profile might solve your problem.

If all else fails and the R11 bios allows manual parameter selection for memory, you can set the parameters to whatever the officially supported frequency of the R11 is and it should work, at 1.35 volts.

I don't think the R11 supports 1.4 volts for the DDR slots. It definitely does not support DDR4-4400 speeds.

Both R11 and R10 series do not have much options in bios for memory settings. I am used to a lot more settings being accessible than what is accessible in my R10. It's really very basic and designed to be plug and play with items from the VQL. Anything else will be hit and miss.

These machines are basically designed from the ground up not be much upgradable unless you buy Dell (higher priced) items, or do your research work and get (cheaper) third party options.

Alienware Desktops

Aurora R11, Crucial Ballistix Max DDR4-4400 won't work

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