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July 22nd, 2020 17:00
Aurora R11, randomly freezing
I have searched for likely causes and tried a few but my main issue is when this happens there is no bsod or event generated in the event viewer, although before the freeze happens there is sometimes a critical event referencing an issue in the power supply. This has happened just about every day for the past 3 weeks. it happens while I am working, taking a break and let the system idle, and when the computer goes into hibernate with the screens off. If the screens are off they never come back on until after I reboot the system. Another random symptom that occurs is once I power down it will sometimes and for the arguments sake say roughly 20% of the time refuse to power on after powering it down. Solution to not powering on is to pull the power plug from the system and plug it back in. The system does detect the improper shut downs after a hangup. and the time between a system hangup is random too sometimes when I am unlucky I get 10 mins. I did get lucky after one attempt to fix and it last for 3 days.
I have tried the following:
1. Adjust the OC controls to to both be overclocked and default settings (Both did not work).
2. Unlink the power from the fans and the GPU(this gave the most up time for the computer).
3. changed the default power setting from saving to high performance.
4. update drivers and firmware.
This has been happening since day one and I would like to restart the computer on my terms not on the computers whims and yes I know a computer is logical and there must be a reason for this but I do not see it yet.
If needed I have the Alienware R11 with Windows 10 pro, Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz, NVIDIA GeForce RTX 2080 SUPER liquid cooled, 32GB Memory, 93GB SSD / 2TB SSD, the case is also liquid cooled as well.
TurbsTheKatLove
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41 Posts
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November 4th, 2020 09:00
So good news bad news. after 3 weeks my computer crashed again. but i just ran a full system test on performance took 2 hours and it found a fault in the hardware with the memory so the setting I found did absolutely nothing I will remove it as the solution now but it did help sort of. I went to this link and ran a custom stress test.
I click on everything under the performance section and it found fault in the memory under advanced Pattern Test hopefully that is the issue and dell is just giving out bad parts.
Tesla1856
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17.1K Posts
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July 22nd, 2020 19:00
Connect machine to good UPS/Battery (like a 1000/1300 APC with LCD and AVR).
Disable all Over-Clocking (CPU, Memory, and GPU).
Disable Hibernation.
Disable Sleep
- However, you can keep monitor-sleep and HDD-spin-down.
Disconnect all USB devices except the wired USB mouse and keyboard that came with the machine.
Try that. See if machine will at least run properly like that.
r72019
6 Professor
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5.3K Posts
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July 22nd, 2020 21:00
What is the critical event that you mentioned getting? Kernel power?
Have you tried running the Dell built-in hardware test?
TurbsTheKatLove
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July 23rd, 2020 00:00
Hardware tests say nothing is wrong even right after the system hangs up. I have seen one that is not a kernal-power referencing an issue with power supply but cannot find it right now but the kernal power comes up everytime the system reboots after the freeze. I only have a mouse and keyboard plugged in and no it is not the one that came with the computer because it did not ship with a keyboard and mouse. I am disabling the services and preparing to play the waiting game with my computer. On a side note just before the system hangs at least for the last 3 times I noticed the shadow copy service kick off and spew some errors in the event viewer before the hangup
TurbsTheKatLove
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July 23rd, 2020 00:00
@Tesla1856Those services were already disabled either by me or the system due to how many hangups I have already had so that isn't going to fix it.
Tesla1856
8 Wizard
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17.1K Posts
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July 23rd, 2020 09:00
I have seen one that is not a kernal-power referencing an issue with power supply but cannot find it right now
the system hangs at least for the last 3 times I noticed the shadow copy service kick off and spew some errors in the event viewer before the hangup
=======================
I guess mention those two things above when you call Dell/Alienware for Technical Support on your new machine.
Good luck.
Gysper
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52 Posts
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July 23rd, 2020 13:00
@TurbsTheKatLove
My guess is just to check and monitor temps and voltages using HWMonitor or some other program. Also, check the task manager for any CPU spikes and maybe run a user benchmark to see what it has to say. If freezing happens and you're doing a specific task, definitely record it to Dell Support.
If the freezing just happens out of the blue, in some cases the CPU/RAM are the biggest targets. Take out a RAM stick and see if it improves. Also check the task manager to see if any running services are utilizing high RAM and shut them off.
If all end fails, I'd reset the OS from fresh but as the others said, the power supply could also be the source as an RTX 2080 is power-hungry and perhaps is causing your GPU to lag as well. Only if you're playing a game and this happens. But if you can't even power down your system normally, id say perhaps the OS needs to be restored to rule out anything wrong with Windows.
TurbsTheKatLove
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July 25th, 2020 07:00
I had dell cares recommend a power drain which caused powering back up to be harder after it froze even after removing the power supply and plugging back in did not want to power back up had to do a power test and another drain to get it to power back on. the above pic is my temp settings on average the below is my fan temps. only time the go above 40C is when I do a stress test and it jumps to 80C but immediately cools back to under 40c. I just installed hwmonitor and will check the results on next freeze.
TurbsTheKatLove
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41 Posts
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July 25th, 2020 07:00
TurbsTheKatLove
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July 25th, 2020 09:00
@Anonymous Dark Side of the Moon chassis with High-Performance CPU Liquid Cooling with and 1000W Power Supply and the 93 ssd i think is how much is stored on it i did not install a second hard drive yet i ordered it with a 2 tb ssd that is nvme 2.0
TurbsTheKatLove
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41 Posts
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July 25th, 2020 10:00
@Anonymoushere are the pics you requested and I did check the connections for anything i saw that could have a loose connection but everything is seated fine. may need to pull parts and put back in but only thing that have some give was the water cooler for the gpu and it was just the plastic giving not the actual card
TurbsTheKatLove
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41 Posts
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July 26th, 2020 06:00
I have just finished reinstalling the operating system and it froze within 2 hours and I have re adjusted the power cables so not everything is on one plug but multiples. I am at a loss as to what to do now.
TurbsTheKatLove
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41 Posts
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July 29th, 2020 05:00
After talking with dells tech support looks like a combination of operating system plus reinstalling the drivers including a bios and chipset drivers and firmware has solved this the system has been running nonstop for 3 almost 4 days now and no freezes anymore. He also ran high performance stress tests and all my hardware looked to be in order and wasn't freezing the system. I am officially calling this solved hopefully I dont need to open a different forum post for this again.
TurbsTheKatLove
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41 Posts
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August 2nd, 2020 07:00
So after a week of no issues it freezes twice in one day while downloading microsoft visual studios for school and a game at the same time. I have restarted it multiple times since with no issues until today.
jnugget
1 Message
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August 27th, 2020 06:00
Are you still having the same issue? Did you ever find a solution? I need help since my R11 is new and also have the same problems since day 1