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January 31st, 2018 21:00

Aurora R4, No Post/Beep/Video/keyboard lights

Hi,

I'm really hoping someone can lead me in the right direction with a problem that I have with two Alienware Aurora R4's that power on with all fans running, but do not post, with no beep(s), nothing on screen, and keyboard does not light up. 

I had been using an R4 for about 3 years without any problem. Specs (GTX970, 32gig ram, 1T HD). A week ago, I restarted and it wouldn't Post. I did everything recommended on forums which was primarily, remove graphics card, remove all ram, remove harddrive and boot. As a result of doing this, I get 2 beeps - which I'm told is a good sign as it means CPU/Mobo is functioning. Its then recommended to seat 1 ram chip in dimm1 and boot without graphics card - which I did only to have the same problem: no post, no beeping, nothing on screen, and keyboard no blinking. I also removed the cmos battery, did the pin change, and drained the power by holding down the power button for 30 seconds. 

So being under the impression that I had a dead processor, or even a mobo connection gone bad, and also not wanting to install a new motherboard - I bought a used Aurora R4 for cheap which arrived earlier today. I did this instead of getting a newer Alienware, or even a different brand all together, because the harddrive that was in the older R4 has way too many programs that I would need to reinstall (and to be honest I've just gotten used to the R4. So, right out of the box with the newly bought used R4 - it booted to the new hardrive and into windows with no problem (of course). Then, I replaced the harddrive with the old one with all the programs - and it booted right into windows with my 3 year old desktop with no problem. Then I removed the graphics card that was in the new computer (GTX-220) and replaced it with the graphic card that was in the older R4 (GTX-970). Again, no problem - booted right into windows with no need to install new drivers. 

Next was the ram. The new computer only had 8 gig of ram, so I replaced it with the 32 gig of ram that was in the older computer. The new computer would not boot - no post, no beeps, no video, no keyboard blinks. So I immediately thought that maybe the newer R4 couldn't handle that much ram (for whatever reason) or even that maybe one of the sticks was bad. So - I removed it and put back in the original 8 gig of ram that came with the newly bought used computer. Still, no post. So I put back the original graphics card - still no post. Finally I put back the original harddrive - having all the original components as it was out of the box. Still no post, no beep,no video, no keyboard lights. So now it is behaving Exactly like the older 3 year computer.

I also tried 1 stick at a time on the new computer, and also took out the cmos battery and changed pins. Same problem. I can't quite see what I could have done to damage the mobo or cpu on the new R4. If you put ram in a computer doesn't like it - it should just give you 2 beeps. And normally - if you put a graphics card - that a motherboard doesn't like - it'll let you know. And even that doesn't add up because as I said, it booted fine with the better graphic card in before the ram change. 

Anyone have any thoughts or ideas. I've got two R4's that won't post and are acting exactly the same. The fact that the newer one booted fine right out of the box,and with the new harddrive, and with the better graphics card..., But then suddenly stopped Posting when I put more ram in is bizarre enough. But changing everything back to the way it was and still having the same problem is even more bizarre.

Thank you to anyone taking the time to read this.

Mike Clever

10 Wizard

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February 1st, 2018 12:00

Sounds like you blew something or the new eBay machine was flakey in the first place.

Were the machines un-plugged and "flea-power" released (with power-button) each time you got inside them? This is the most common way new "computer techs" blow motherboards and components.

Follow this or really any general PC repair docs to get back on track.

https://www.dell.com/community/Alienware-General/Alienware-Desktop-General-Hardware-Troubleshooting/m-p/5555517#M57436

February 1st, 2018 14:00

Thanks for the reply. Both machines are Aurora R4's, but yes...did the release with power button each time. Today we took them into a repair shop that seemed to know exactly what to do with them. Probably will have to replace both mobos. But I'll comment back here again about the solution they found. I bought an R7 for myself in the meantime :)

1 Message

February 5th, 2018 15:00

I'm having the same problem here - working on a friend's R4 to try and figure out what's going on.

Power on, no beeps, no screen, just loud fans.

I've reset CMOS and done the full power drain and all that - wondering if it's a fried mobo or CPU.

Looking forward to hearing what they said about yours.

1 Message

March 22nd, 2020 17:00

Hi @MikeClever   I’m having a similar issue. What was the fix in the end?

7 Posts

November 14th, 2020 19:00

I'm having the very same issues. Everything I have is factory parts with the exception of the CPU Cooling Air Heatsink (Noctua) that I installed to replace the original one.

My computer was fully working but over heating. I just changed the CPU factory liquid cooling system.   

64 Posts

June 2nd, 2021 15:00

Did any of you happen to replace or add to your RAM with an aftermarket kit? Been seeing reports that the latest R10 BIOS locks out a lot of aftermarket RAM that was previously working. The workaround is to swap back to your old RAM. Hope you kept it! No word on if that's something Dell will fix, given that they don't guarantee support for any RAM besides the modules they supply.

EDIT: Nevermind - I should apparently learn to read! Still, if you updated BIOS recently and have aftermarket RAM, you could be seeing a similar issue as some R10 users.

June 2nd, 2021 15:00

did you ever get a solution on your R4?

 

8 Professor

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June 2nd, 2021 16:00

Based on the very detailed information you provided, it looks to me like everything with the new R4 worked until you moved the RAM over, and now you have the same issue as with the old R4 and it will not boot even if you put it back to the original configuration.

 

I would say something is wrong with the original RAM sticks, and caused both computers to get damaged.

You could try resetting the second PC by removing the CMOS battery, putting back all the original components, and see if it wants to boot again.

 

1 Message

September 10th, 2022 16:00

I had the same problem and the problem is most likely with your ram. Remove all your ram and clean the connection part. 

Assuming you have 4 sticks of ram x 8 gb, only put 2 sticks of ram in on the same side. Note the direction (shorter connection part + longer connection part) on the motherboard. The direction reverses on the other side of the cpu ram slots. Keep switching the combination until you hear a beep. Note to push down thoroughly into the ram slot until you don’t see any copper connection part.

While you’re at it, remove the 2 AA rechargeable batteries and put a pair of new ones in there. I just got these from IKEA for cheap. Charge them up in an external charger and put it in. Some say the secondary IO board is drawing too much power to charge the AA up. Although I doubt this is the case, I did it anyways to reduce the variables that could go wrong.

 

Hope this helps!

 

 

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