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Wooster1517

2 Posts

4546

July 30th, 2018 14:00

Aurora-R7, possible to buy 2933MHz HyperX Fury from Dell?

I am scheduled to get a an Aurora R7 tomorrow.  The specs are 8700k, 1080 Ti, 16gb 2933, water cooled 850 power supply, 512 m2 ssd and 1 tb 7200 rpm drives.

When I spoke to the sales person in chat and on the phone I asked how the 16b of ram would be divided into sticks.  I was informed if I got 16gb it would be 8 and 8.  32gb would be 16 and 16.  I have a record of the chat proving this.  My invoice shows that it is single channel 2933 16gb.  So it would appear I have run into the same problem as other people here.

What I would like to know is the following:

1) Is it impossible to buy 2933 16gb sticks from dell as an upgrade still?

2) If I bought a 2666 16gb x 2 HyperX Fury kit from Newegg would that work in my machine as dual channel? Would it allow me to overclock?  Would it void my warranty?  In this situation I would be entirely removing the 16gb 2993 stick.  I do not expect to use it with a 2666 pair.

3) What is the return process like for these machines if I am forced to do that?  I am extremely disappointed in this situation and I feel misled.  I paid a decent amount for this computer and I expected it to have dual channel support based on my conversation with the sales person.

Thank you to anybody who takes the time to help.

Tesla1856

8 Wizard

 • 

17K Posts

July 30th, 2018 18:00

Someone from Dell will have to answer your question.

However, did you see this? He said his was coming with TWO 8gb DIMMs = 16gb 

https://dell.com/community/Alienware-Desktops/What-2666-RAM-does-Aurora-R7-ship-with/m-p/6125648#M4630

Let's see what you get. Did they only fix the configurator for the normal-speed memory?

 

crash2000

23 Posts

August 5th, 2018 18:00

crash2000

23 Posts

August 5th, 2018 18:00

I bought my system from dell with 1 8GB stick...

I have another on order from amazon, which kingston said will work in this system...

ill let u know next week...

your packing slip shows how many sticks your getting fyi

DELL-Chris M

Community Manager

 • 

54.4K Posts

August 6th, 2018 08:00

 

A note concerning retail Kingston XMP 2933MHz memory. The XMP 2933MHz memory sold in the Aurora-R7 has customized memory timing and voltage levels implemented into the SPD of the XMP memory. The non-validated retail Kingston XMP 2933MHz memory will have different settings that are not optimized for the Aurora-R7 and could result in issues which we will not address. Our advice, only use our customized XMP 2933MHz memory =

RMWRN 16GB, 2933MHz, DDR4, 2Gx64, 8K, 288 Pin, 2Rx8, Dual Rank, Unbuffered, 1.35V, Non-ECC, XMP

J69DF 8GB, 2933MHz, DDR4, 1Gx64, 8K, 288 Pin, 1Rx8, Single Rank, Unbuffered, 1.35V, Non-ECC, XMP

crash2000

23 Posts

August 8th, 2018 20:00

umm the ram with my area51, is kingston hyper x fury , 2933 8gb

I just bought and installed another 8gb kingston hyper x fury 2933 ram , from kingston directly...  install went smooth no issues, had to go into the bios on first boot, ram is running fine and at speed,,,

 

 

Wooster1517

2 Posts

August 8th, 2018 23:00

I'm sorry that I have taken so long to respond here.  I got extremely sick to the point that I couldn't even walk around the house.

So my computer arrived with one 16gb 2933 stick.  It is operating in single channel mode.

I am not returning the computer.  I absolutely love it.  It runs extremely quiet and cool.  I previously used a dual Xeon Mac Pro system that heated up the entire room several degrees.  The new machine even improves my sleep.

I am very disappointed that I can't order more of the special dell hyperx fury 2933 by itself and I'm livid with the sales team for lying to me, but overall this has been a positive experience for me.

steviejones133

58 Posts

March 5th, 2019 14:00

@Anonymous

RMWRN - 16gb HyperX ddr4 2933......are these modules same as dell use in the r8?

 

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