dtliao
Bronze

Re: R7 Aurora crashes after coming out of sleep mode and AlienFX constantly disables itself

Hi,

I have the same issue.  Were you guys able to come up with a solution?

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Moderator
Moderator

Re: R7 Aurora crashes after coming out of sleep mode and AlienFX constantly disables itself

Send me a PM with your Service Tag, so I can review your case. 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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Workbench75
Bronze

Re: R7 Aurora crashes after coming out of sleep mode and AlienFX constantly disables itself

W-Z, thanks for your reply!  I tried it, it didn't work on this computer.

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Workbench75
Bronze

Re: R7 Aurora crashes after coming out of sleep mode and AlienFX constantly disables itself

I spent another 4 more hrs with Tech Support two evenings ago, now over 8 hrs total.  They insisted on reinstalling Windows 10 Professional, reinstalling all the associated driver software for all devices, and reinstalling all the software associated with my Dell purchase.  In layman terms, restoring the computer back to the original configuration in which it was delivered.  Guess what, the same problems still exist!  I wonder if tech support will still insist this is a software problem or two?  It’s been over 24 hrs since I emailed them that the same problems still exist.  No response from them yet.  I think they hate to omit this computer is a 🍋!  But lemons happen in life; I don’t hold that against them.  What I do hold against them is that they refuse to replace this computer so far with a working one!

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Moderator
Moderator

Re: R7 Aurora crashes after coming out of sleep mode and AlienFX constantly disables itself

Hi @Workbench75,

What have you tried so far?

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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W_Z
Copper

Re: R7 Aurora crashes after coming out of sleep mode and AlienFX constantly disables itself

Hi! I had the exact same problem(s) with my R7. Updating the Nvidia driver directly from Nvidia's website (more recent than Dell website) made the AlienFX problem disappear. Downgrading BIOS v1.0.5 to v1.0.2 (after contacting Dell premium support) solved the sleep mode issue. Hope this also works for your machine!

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Highlighted
Workbench75
Bronze

R7 Aurora crashes after coming out of sleep mode and AlienFX constantly disables itself

My new R7 Aurora desktop crashes after coming out of sleep mode.  Additionally, AlienFX  disables itself and all my zone lights go off constantly.  I've read about these issues on other forums and it seems Dell hasn't resolved them to anyone's satisfaction.  I received my computer Jan 9th, 2018 and the problems occurred on day 1. I have spent over 4 hrs online with Dell tech support and they haven't been able to solve the problem! But I will admit the two techs I've worked with worked hard to correct the issues.  I contacted my credit card company yesterday and have filed a disputed claim so I don't have to pay for the computer until the dispute is resolved. I highly recommend others do the same. I suggest calling and talking to a representative at your credit card company vice filing a claim online with them. Anyway, this action will get Dell's attention and they'll solve the problem! Why ? Dell doesn't get paid or has to return funds if your dispute isn't resolved in a timely fashion.