8 Krypton

Alienhead and Chassis LED at front of AURORA R4 pulse from red to yellow, when the PC is switched off !! IS THIS NORMAL?

The Alienhead and Chasis LEDs at the front of my Aurora R4 pulse reddish yellow when the PC is switched off.  Is this normal.

Does this happen to your R4???????

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10 Replies
8 Krypton

Re: Alienhead and Chassis LED at front of AURORA R4 pulse from red to yellow, when the PC is switched off !! IS THIS NORMAL?

Is it being shutdown or is it going into sleep mode? It will do the yellow to red when it is booting up/shutting down or going in/out of sleep. If only the Alienhead is staying on after a full shutdown then its something with ACC. Try changing the sleep mode in ACC to a black Alienhead light and see what happens.

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Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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8 Krypton

Re: Alienhead and Chassis LED at front of AURORA R4 pulse from red to yellow, when the PC is switched off !! IS THIS NORMAL?

Hi Morblore,

Thanks for getting back to me. It is the Alienhead and some LEDs that are setup at the lower half of the front of the case which also dynamically change.  This happens when the PC has been completely shutdown. It doesnt do the colour change when booting up for me.. The lighting really only comes into play once Win7 is loaded. In the Alienware FX program, the only place that I find the black - yellow, then yellow to black dynamic change settting is under the hibernate/sleep settings.  I did read on a forum somewhere that disabling the lighting change for sleep hibernate would work, but no joy there either.

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8 Krypton

Re: Alienhead and Chassis LED at front of AURORA R4 pulse from red to yellow, when the PC is switched off !! IS THIS NORMAL?

The Alienhead and front bottom LEDs will stay on sometimes when you power off. It is a known bug in the ACC that has never been fixed. All you can do is pull the power plug and hold the power button for 10secs. That will reset it but it will do it again. Mine does it about every 10 starts.

Your left side panel will also flash to another color now and then. Also a known bug that was never fixed.

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Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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8 Krypton

Re: Alienhead and Chassis LED at front of AURORA R4 pulse from red to yellow, when the PC is switched off !! IS THIS NORMAL?

Hi All

Thanks for your replies.. I have turned the hibernate ACC settings to black so It appears that there are no bugs now.  But I will always know it is there.  

Dell. Come on and sort out your buggy software. The flashy lighting is one of your selling points I'm sure, get it right!

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C0v3rG1rL
6 Indium

Re: Alienhead and Chassis LED at front of AURORA R4 pulse from red to yellow, when the PC is switched off !! IS THIS NORMAL?

Hello everyone!

I am posting here because I have the same issue, but in my case is when the computer is on, I got a yellow to red pulse, when I booted windows it was working fine, but then all of a sudden it changed, non of the lights are on, only this yellow to red pulse.

Before this happened, I uninstalled the Alienware Control Center to get rid of the "Thermo controller" which is buggy most of the time and just crashes after being load or just doesn't show any temperature. Do you think it can be because of this?

If you could tell me what is going on, would appreciate it.

Thanks in advance

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8 Krypton

Re: Alienhead and Chassis LED at front of AURORA R4 pulse from red to yellow, when the PC is switched off !! IS THIS NORMAL?

I uninstalled the Alienware Control Center to get rid of the "Thermo controller" which is buggy most of the time and just crashes after being load or just doesn't show any temperature. Do you think it can be because of this?

 
Yes.
 
AlienFX is also part of CommandCenter. This sub-app (AlienFX) controls the lights. Actually, it reprograms the MIO-Board, which it turn, actually does the controlling of the lights (and fans, and other things).


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C0v3rG1rL
6 Indium

Re: Alienhead and Chassis LED at front of AURORA R4 pulse from red to yellow, when the PC is switched off !! IS THIS NORMAL?

Ok, Thanks for your reply!

The lights are working again as I last set them up even without having installed the ACC again. But as I am not going to change them atm, I guess it's fine.

So, whenever the light of the Alienware head pulses from yellow to red means that there is a software issue?

I would like to know that because it's not the first time I see this. It also happens when for example my Steelseries Engine crashes, but I've also seen it when there's a hardware issue (graphics card not working for example).

Is there a way to define what is going on by the pulse or one can just guess there's something wrong and that's it?

Thanks again 🙂

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8 Krypton

Re: Alienhead and Chassis LED at front of AURORA R4 pulse from red to yellow, when the PC is switched off !! IS THIS NORMAL?

HI,

My problem was with the lights dynamically changing from yellow to red while the PC was powered down.  I also had a faulty motherboard out of the box, 2 of 4 DIMM slots were knackered.   While gaming this would result in a lack of resources causing the PC to fail over into sleep mode before eventually restarting.  When in sleep mode the Alien FX lighting would change to the yellow to red loop again.  It seems like the ACC is confused at the point of the PC shutting down.  It seems to get stuck in hibernate/sleep mode rather than progressing to a shutdown state.  Perhaps when SteelSeries Engine crashes the PC it goes into sleep mode (triggering the yellow to red lighting transition) before actually restarting.

Is the Steelseries engine causing the system to crash completely? If you change the "Startup and Recovery" Windows7 settings to not automatically restart at system failure you will see the blue screen of death when the PC actually fails.  this will also help identify what is causing steelseries engine to crash.

If you then create a new profile for the FX lighting in ACC and change the hibernate loop to dynamically change from black to black you will see whether lighting will turn off / fade to black (rather than yellow to red)  when your PC is powered down and also whether or not it will pulse yellow to red when your system crashes. 

This would show that the lighting is acting it seems, in the same way as most other alienware owners.  The lighting is going onto its hibernate/sleep setting at failure/power off.

You would then need to look into why your system is crashing, by looking at logs in event viewer and using the info from the blue screen of death.Blue Screen Error Codes:http://msdn.microsoft.com/en-us/library/windows/desktop/ms681381(v=vs.85).aspx

If the FX lighting starts to go funny without system crash i.e going white all over at startup, you could try dissipating the power on the MIO board by unplugging the power cable at the back of the PC and then holding down the power on button until the alien head led goes out.  (power your PC down before doing this).

Good Luck

G

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8 Krypton

RE: Alienhead and Chassis LED at front of AURORA R4 pulse from red to yellow, when the PC is switched off !! IS THIS NORMAL?

I know this is from an old post but this happens to me as well.   Is there a fix now to turn the Alienhead light completely off while the computer is off? 

Alienware 13 - i5-4210U - 16 GB MEM - 512 GB SSD  - 2 GB NVIDIA GeForce GTX 860M


 

 

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