This post is more than 5 years old

20 Posts

2194

May 14th, 2016 14:00

Alienware 17 laptop wouldn't start up

Hello,

I have had this issue twice now. I would be on my laptop and it would be working fine ALL day and then I would shut it off for the night. When i would wake and try to power it on, it would do nothing for the most part but occasionally it would light up for about a second or so and turn off. Both times I have resolved this by re-seating the CMOS/coin cell battery. Although I have solved this issue on my own, it is still VERY upsetting. Why the *** does this keep happening? 

The first time this happened, I had just installed the latest BIOS and restarted it and it worked 100% fine. It wasn't until I had turned it off for the night and it did not work the next morning. I followed the instruction on how to install the latest BIOS very closely and I had done this twice before with no problem at all! 

The second time this had happened was yesterday when I had just updated the Wifi adapter and some other minor drivers through device manager. While I was still using my laptop, it turned to a BSOD -- DRIVER_IRQL_NOT_LESS_OR_EQUAL. When it did that, the speakers just made a constant buzzing sound which ceased after it began restarting. All I was doing was watching YouTube when this happened. And when it was in the process of restarting it froze on the Alienware logo. I waited approx 15 minutes hoping it would move along but it did not. I held down the power button until it turned off and then attempted to restart it with no success. 

This morning, I completely disassembled it in order to remove both the main battery and CMOS/coin cell battery.

WHAT CAUSED THIS?!? It seems to be whenever i update drivers. I always update from the Dell website on the page where I enter my service tag under "Drivers and Downloads," or through device manager. Is it a faulty piece of hardware? Software conflict? Please, please help me end this for good.

Alienware 17 R3

Processor: Intel (R) Core(TM) i7-6700HQ CPU @ 2.60GHz 2.59 GHz

Installed Memory: 8.00 GB

System Type: 64-bit OS, x64 based processor

Network Adapters: Killer E2400 Gigabit Ethernet Controller 

                     Killer Wireless-n/a/ac 1535 Wireless Network Adapter

28 Posts

May 16th, 2016 09:00

Yes the new BIOS is totally ***. Go back to 1.2.2 it's the most stable.

17 Posts

May 15th, 2016 02:00

I have this issue and what did it for me was updateing the bios. I have a new machine coming as this annoys me so much and im not touching the bios at all

20 Posts

May 16th, 2016 09:00

Updating the bios started issues for you or solved them? Because I updated to the most recent one and that's when it all started for me. This is ridiculous.

20 Posts

May 16th, 2016 19:00

The oldest BIOS version available for my particular laptop is 1.2.8. Is there a page where I can find 1.2.2?

2 Posts

May 16th, 2016 20:00

I just got my brand new Alienware 17 R3. Has the same issue. Stuck on Just a moment screen even in the save mode. Every disappointed.

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17 Posts

May 17th, 2016 01:00

The oldest BIOS version available for my particular laptop is 1.2.8. Is there a page where I can find 1.2.2?

 

downloads.dell.com/.../alienware-17-r3.html

20 Posts

May 17th, 2016 08:00

Thanks!

28 Posts

May 18th, 2016 03:00

here is the direct link to the 1.2.2 

20 Posts

May 18th, 2016 22:00

Do you think I can roll back to 1.2.2 without any issues? Do you think I will have to reseat anything afterwards?

28 Posts

May 19th, 2016 00:00

nope you should be fine with just rolling back.

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