Unsolved
This post is more than 5 years old
2 Posts
0
1871
December 26th, 2016 02:00
Alienware 17 restore, no partition, usb or cd available?
Is there a way to restore my Alienware 17 back to factory state if my recover partition is empty, and I do not have a usb or boot cd with this laptop? I had an error come up when I did a recent reset to factory settings, during the alienware respawn program running.
After I booted back up I couldn't update windows, run respawn, and a host of other problems. At this point things have gotten so bad I would just prefer to download a system restore if one is available and reset it right back to factory settings a second time.
No Events found!
Eimy_B
6 Operator
•
4.4K Posts
0
December 28th, 2016 12:00
Hi,
If the recovery partition is empty, you will need to reinstall Windows. If you don't have the CD, you can download and create the media online. Check for options here:
www.dell.com/.../Media-backup
jwjones35
2 Posts
0
December 29th, 2016 19:00
I get the following message -
Recovery image not available for your Service Tag.
Sorry, but a Dell Hosted Recovery Image is currently not available for the Service Tag that you entered. Please enter another Service Tag or contact Dell Technical Support for further assistance.
Eimy_B
6 Operator
•
4.4K Posts
0
January 2nd, 2017 16:00
Then you can try creating the media in Microsoft's web page.