Unsolved
This post is more than 5 years old
1 Message
0
15608
September 2nd, 2015 12:00
Alienware Aurora input devices not working
I own a Alienware aurora desktop, however I cannot log on to it because my mouse and keyboard are unresponsive I own Alienware keyboards and mouse they work in the bios settings but don't work at the lock screen. I have took computer apart and rebuilt it and also tried using a different keyboard and mouse but nothing seems to work
No Events found!
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
September 2nd, 2015 16:00
Hi,
To better assist you, please confirm what revision of the Alienware Aurora you have and also the Windows operating system that you are running. I assume you have tried connecting your USB mouse and keyboard on all of the ports correct? Could it be freezing on the login screen?
Alienware aza
4 Posts
0
September 2nd, 2015 17:00
I have a Alienware aurora r4 Running on windows 8 and yes I have tried all ports, they charge any device that is plugged in but don't allow a output from any devices and I believe it is the keyboard and mouse because as soon as I get to the login screen the LEDs on the mouse and keyboard also go out and I have tried alternate keyboards and mice
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
September 3rd, 2015 11:00
Hi,
Try booting to Safe Mode to confirm if the mouse and keyboard are unresponsive in safe mode as well.
Alienware aza
4 Posts
0
September 3rd, 2015 15:00
Because f8 or *** f8 does not work
Alienware aza
4 Posts
0
September 3rd, 2015 15:00
How does one boot in safe mode
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
September 7th, 2015 12:00
Hi,
Take a look at this article. It provides 5 different ways to boot in to Safe Mode with Windows 8. Let us know if you are able to do this.
Alienware aza
4 Posts
0
September 9th, 2015 15:00
There is no way I can use any of these because they all involve being past the login screen to do and I can't get past the login screen I can only get into the f2 and f12 boot options and setup and can't find a way to safe boot or fix problem from there
Alienware - Rodrigo
7 Technologist
•
4.4K Posts
0
September 10th, 2015 15:00
If you have the Windows media, we recommend you reinstall Windows from the Boot menu (F12). Unfortunately, it doesn't appear like you have another option.