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December 4th, 2011 04:00

Alienware Command Center. Active Venting Error

any help resolving this issue would be greatly appretiated. thanx. hi i downloaded the command center for my aurora alx. everything works fine except for the active venting tab. everytime i click it i get this error:
System.NullReferenceException: Object reference not set to an instance of an object.
   at AlienLabs.ThermalControls.Communication.Core.ActiveVenting.Classes.ActiveVentingFlareOnEventsClass.CloneFlareOnEvents(ObservableCollection`1 cloneEvents)
   at AlienLabs.ThermalControls.App.Presenters.ActiveVentingPresenter.refresh()
   at AlienLabs.ThermalControls.App.Views.Xaml.ActiveVentingControl.Refresh()
   at AlienLabs.ThermalControls.App.Views.Classes.ViewFactoryClass.NewActiveVentingView()
   at AlienLabs.ThermalControls.App.Views.Classes.ViewFactoryClass.NewView(ViewType type)
   at AlienLabs.ThermalControls.App.Views.Classes.ViewRepositoryClass.newView(ViewType type)
   at AlienLabs.ThermalControls.App.Presenters.ThermalControlsPresenter.Activate(ViewType type)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.Controls.RadioButton.OnChecked(RoutedEventArgs e)
   at System.Windows.Controls.Primitives.ToggleButton.OnIsCheckedChanged(DependencyObject d, DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.FrameworkElement.OnPropertyChanged(DependencyPropertyChangedEventArgs e)
   at System.Windows.DependencyObject.NotifyPropertyChange(DependencyPropertyChangedEventArgs args)
   at System.Windows.DependencyObject.UpdateEffectiveValue(EntryIndex entryIndex, DependencyProperty dp, PropertyMetadata metadata, EffectiveValueEntry oldEntry, EffectiveValueEntry& newEntry, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType)
   at System.Windows.DependencyObject.SetValueCommon(DependencyProperty dp, Object value, PropertyMetadata metadata, Boolean coerceWithDeferredReference, Boolean coerceWithCurrentValue, OperationType operationType, Boolean isInternal)
   at System.Windows.DependencyObject.SetCurrentValueInternal(DependencyProperty dp, Object value)
   at System.Windows.Controls.Primitives.ToggleButton.OnClick()
   at System.Windows.Controls.Primitives.ButtonBase.OnMouseLeftButtonUp(MouseButtonEventArgs e)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.ReRaiseEventAs(DependencyObject sender, RoutedEventArgs args, RoutedEvent newEvent)
   at System.Windows.RoutedEventArgs.InvokeHandler(Delegate handler, Object target)
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at System.Windows.UIElement.RaiseTrustedEvent(RoutedEventArgs args)
   at System.Windows.Input.InputManager.ProcessStagingArea()
   at System.Windows.Input.InputManager.ProcessInput(InputEventArgs input)
   at System.Windows.Input.InputProviderSite.ReportInput(InputReport inputReport)
   at System.Windows.Interop.HwndMouseInputProvider.ReportInput(IntPtr hwnd, InputMode mode, Int32 timestamp, RawMouseActions actions, Int32 x, Int32 y, Int32 wheel)
   at System.Windows.Interop.HwndMouseInputProvider.FilterMessage(IntPtr hwnd, WindowMessage msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at System.Windows.Interop.HwndSource.InputFilterMessage(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean& handled)
   at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

December 4th, 2011 04:00

any help resolving this issue would be greatly appretiated. thanx

8 Wizard

 • 

17.1K Posts

November 5th, 2012 12:00

You both should post:

- Your machine's model name and "Release version" (R3, etc)
- Installed Intel Processor number
- Version of Windows

- Version of new Alienware Command Center

- When running the new version, what all exactly works and doesn't work?

- Previous version of Command Center (when Louver Vents worked fine)

- When returning to previous version, what all exactly works and doesn't work?

 

Have you both tried:
1. Power Dissipation Fix
2. Full Command Center Uninstall and Re-install

http://en.community.dell.com/owners-club/alienware/f/3746/p/19454040/20128296.aspx#20128296

1 Message

November 5th, 2012 12:00

Sorry ...I have also recieved this error script when trying to open the vent tab.  This happened after down loading the dell command center update.  I tried to re-install the original command centre fault but that disables the entire command center.  I then tried to re-install the updated version from Dell but i still run into the same fault.  I have posted this problems on other forums.  Hopefully I will get a solution...

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