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15359
March 7th, 2014 02:00
Alienware Command Center and FX won't work
So my problem is, that my Alien FX won't work proprly. Suddenly all my FX light turned off. When i boot up the system or i try to change the theme, the lights are comming back for a couple of seconds, but then they turning off. Also i my menu wont show up when i try to click on the tray the alienFx icon. So when i right click on it nothing is happening, and i can't set up the dim option..... What can i do?
Thanks in advance!
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Alienware-Naomi
1.8K Posts
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March 7th, 2014 12:00
Hello!
Follow the troubleshooting steps on this article and let me know how it goes.
melczerd
6 Posts
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March 7th, 2014 15:00
Hy!
According to that article i have the "solution 1" problem. But that menu what it is in the pic won't show up by me.... :S I did all the solutions and nothing worked here. I also reinstalled the windows, but i have the same problem.... So the lights suddenly turned off, that is why i think i have dim problem, but i just cant reach that menu....
Alienware-Naomi
1.8K Posts
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March 7th, 2014 16:00
Did you run the AlienFX Tester, re-install the Command Center and .Net Framework in the same order the article specifies on Solution #2?
melczerd
6 Posts
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March 7th, 2014 16:00
Yes i did. When i start the tester the lights are comming back for a couple of sec, and than they turn off. So when the test is begining, then i have blue light, then it turning off. After it or meenwhile i start it with the red one and nothing is happening, everithing is dark.
Than i tried to reinstall te CC and framework but sadly nothing is changed
Alienware-Naomi
1.8K Posts
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March 7th, 2014 16:00
Please send a PM with your Service Tag and the link to the thread so I can review your case further.
melczerd
6 Posts
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March 7th, 2014 16:00
Ok thank you! Can you tell me how can i PM you? I can't find it on your page.