Alienware FX lights not working.

Question

Hi there everyone, I have an Alienware 17 and for a long time the lights worked perfectly fine. Then one day I turn the laptop on and the lights didn't turn on. I have looked over the forum posts and done the following: updated bios, reinstalled the command centre around 12 times, updated every driver I could think of and restarted the laptop too many times to count.  Nothing has worked. The room feels so dark now. I get this error message when I open the command centre: 'The device you have selected is included in the current theme but AlienFX cannot detect this device on your system.  Do you want to remove this device from the current theme?' Or the other message: 'There was an error while AlienFX Controller was communicating with the computer. This might have been caused due to a problem with the hardware or the software.Try these solutions to correct the issue, in the following order: - Try to enable AlienFX Controller again. Right-click on the AlienFX icon in the Windows notification area and select 'Enable Alienware AlienFX'. - Shut down your computer and power it back on. If neither of these solutions works, please contact Alienware technical support.This error may also be caused if Alienware AlienFX software is installed on a computer without the proper hardware support for Alienware AlienFX.' Nothing changed with my laptop the night before it stopped working and nothing else was installed that day. Anyone got any ideas as to what the issue could be? Please help?

Eimy_B · Answer

Hi,

Check this article and run the AlienFX tester (Video: Test your system lights using the AlienFX Tester), if lights are working, you'll need to follow ALL the steps on How to Remove and Reinstall the Alienware Command Center | Dell US (deleting registries, folders, ext).

Let me know!

PsYcHo_CaZzA · Answer

When I run the Alienware Tester it says this: 'It seems there is some problem with the AlienFX board.'  I am starting to think this might be a hardware issue but no clue as to what caused it.

Eimy_B · Answer

If the system is still under warranty, you can send me a private message and we can gladly send the system to our repair center.

Tesla1856 · Answer

Remove main battery and dissipate the 'flea power' by pressing Power Button a few times. Maybe let it sit there for a while (hours).   See if AlienFX circuit will respond after that.   Some Alienware laptops have special RESET JUMPER PADS on motherboard.

Roladin · Answer

Tesla1856 schrieb:

Remove main battery and dissipate the "flea power" by pressing Power Button a few times.

The technical term for this is a "Housewife-Reset" (and no, it's not in the handbook).

I had the same problem with the AlienFX Controller of my Alienware M14x once, and that did the trick ...

PsYcHo_CaZzA · Answer

Sadly no I have had this laptop for over 3 years now and no longer under warranty.

PsYcHo_CaZzA · Answer

Just tried this and no luck. I might have to accept the lights no longer work or take it into a computer repair place and see what they can do.

AteeqRiTO · Answer

I just spent huge amount to buy this monster. till morning my alienFX lights were working and now its not working I did reset computer and lost my Alienware Theme also but still these ALIENFX lights are not working

"The device you have selected is included in the current theme but AlienFX cannot detect this device on your system. Do you want to remove this device from the current theme?"

Can someone from Techincal support explain me what happening to my computer?

Eimy_B · Answer

Hi ‌, Does the AlienFX Tester passes?

Tesla1856 · Answer

ateeqrito wrote:

I did reset computer and lost my Alienware Theme ...

It sounds like you had a minor problem that you accidentally made worse by doing a Windows-10 Reset (erase system and load Microsoft defaults).

I think your system might need to have the custom Dell and Alienware software and drivers re-installed before it will have full functionality.

If you want to, you can call Alienware Phone Support and they should be able to assist you in getting the system software reinstalled and configured.

AteeqRiTO · Answer

Thanks Tesla, I managed AleinFX Lights to work. But I am missing Alienware 17 R4 Stock Theme that came with my machine. I am struggling to get that theme back. &#xa0;

AteeqRiTO · Answer

Hi Tesla, If I download windows Recovery Image form Dell Support will it be Windows Defaullt or will it be Alienware Stock windows?

AteeqRiTO · Answer

Eimy, I am downloading Windows Recovery Image file. just wanted to confirm is this Image is Alienware Stock or Microsoft's default windows?

Tesla1856 · Answer

AteeqRiTO wrote: Hi Tesla, If I download windows Recovery Image form Dell Support will it be Windows Defaullt or will it be Alienware Stock windows? IIRC, forum users report that it's Windows Default.

Eimy_B · Answer

Yes, it will be Windows default.

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