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100140
January 14th, 2013 12:00
Alienware aurora black screen no lights start up
I have only started the computer for the first time on Friday, I had a lot of trouble with this machine because of one problem, the screen is black and all that is running is the fans, nothing else, the monitor won't get a signal, items like the keyboard doesn't have it's light on, even the lights on the desktop which is suppose to be lit up is absent. I fix this problem sometimes but it always bothered me again. One time all I had to do is change the bios and choose for it to boot in UEFI, or whatever it is, start it that way, get an error, start in legacy boot, which was already set that way before changing to UEFI and it starts fine. Next time I actually had to pull the cord because it got that problem and it suddenly fixed it magically while it was on start it up and do the bios thing again. Ugh, my brother paid 3000$ and I don't want his hard earn cash go to waste due to some loophole in the warranty. I want some actual fixes that fixes it, nothing else. I don't want a temporary fix that masks the problem. Anyways, at startup the fans are running but no lights, no picture, no nothing, it seems all that is running are the fans. Any help would be appreciated.
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DELL-Chris M
Community Manager
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56.9K Posts
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January 17th, 2013 08:00
ktnguyen,
To what port on the Aurora-R4 is the monitor connected? List the system specifications out for us.
ktnguyen
9 Posts
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January 18th, 2013 19:00
I have an hdmi cable connected to the top port (the video card).
The specs are:
12 GB ram
Radeon HD 7970 Sapphire 3GB
i7 3930k
DELL-Chris M
Community Manager
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56.9K Posts
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January 19th, 2013 08:00
What specific monitor?
ktnguyen
9 Posts
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January 19th, 2013 08:00
The brand name is dell but I can't find the specific model type.
DELL-Chris M
Community Manager
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56.9K Posts
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January 19th, 2013 11:00
There should be a Menu button on the monitor. Press it and the OSD (On Screen Display). It should tell you what the model is.
ktnguyen
9 Posts
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January 19th, 2013 11:00
This is resolved now, problem is that the ram wasn't seated properly.
Alienware-L_Por
842 Posts
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January 19th, 2013 17:00
I'm glad that the issue was solved so easily. Here is some troubleshooting just in case it gets to happen again in the future.
www.youtube.com/watch?v=2l7-SRdc2Mc
ktnguyen
9 Posts
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January 22nd, 2013 11:00
The video you have provided does not have any tips for when the computer emits no beeps?
ktnguyen
9 Posts
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January 22nd, 2013 11:00
The monitor is a st2410
ktnguyen
9 Posts
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January 22nd, 2013 11:00
Well it did last as long as it did. Creating the same problems again....
Alienware-L_Por
842 Posts
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January 25th, 2013 09:00
We have that listed here.
Alienware Beep Codes Table
Vizard
3 Posts
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May 7th, 2013 05:00
I'm having exactly the same problem my computer can't send power to anything Mouse, Keyboard, Monitor but the fan is running my monitor is a dell
Alienware-L_Por
842 Posts
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May 7th, 2013 07:00
Any beeps or something?
Vizard
3 Posts
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May 7th, 2013 14:00
not any beeps only the fan noise
Vizard
3 Posts
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May 8th, 2013 15:00
My monitor tell me to move my mouse or keyboard but nothing get detected
I can't even see the alienware head logo because My monitor automaticly go in power save mode