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12533
January 17th, 2013 12:00
Alienware desktop will not boot
I just purchased a brand new Alienware X51 with Windows 8. I can't get the desktop to boot up. I am guessing it's a hard drive problem ?
I start the pc and i see a splash screen that says Alienware and at the bottom is a bar that loads. Then i see a little circle thing start rotating. and then nothing.
The screen goes blank and nothing happens. The computer still stays on but it will not load anything. Can someone please help me because their Email support is a joke.
Thank you,
GRC
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Alienware-Karen
2 Intern
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433 Posts
1
January 17th, 2013 13:00
Hello GRC7931,
Try the steps from this article, all you need to do is to change an option in to the BIOS.
Cheers!
shesagordie
10 Elder
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46K Posts
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January 17th, 2013 12:00
Moving this thread to the Alienware Owners Club Forum.
Bev.
GRC7931
6 Posts
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January 17th, 2013 15:00
Thank you Karen M. I followed the link and now it booted up and i am enjoying this cool machine
Alienware-Karen
2 Intern
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433 Posts
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January 24th, 2013 16:00
Great, I'm glad you do!