We are sorry to hear about this issue with your Alienware system. If the AC adapter led goes off when you connect it to the system, it could be a motherboard failure. We can service the system as per your warranty. If you do not have an active warranty with the system, we will not be able to cover any hardware issues.
Alienware - Rodrigo
7 Technologist
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4.4K Posts
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April 28th, 2016 16:00
Hi,
We are sorry to hear about this issue with your Alienware system. If the AC adapter led goes off when you connect it to the system, it could be a motherboard failure. We can service the system as per your warranty. If you do not have an active warranty with the system, we will not be able to cover any hardware issues.