Aurora-R4, 8.1 update, Fan Issues

On my R4 I did not get Secure Boot to work to Windows 8.1's satisfaction (removing the watermark about Secure Boot isn't configured correctly) until I installed A09 BIOS.  After that I had the fan speed 100% issue, which I fixed by removing and reinstalling the Windows 8 version of Command Center, followed by a restart.  I had the fans manually set to zero speed below 35 degrees on a curve before I removed and reinstalled Command Center, but the reinstallation reset it to Auto and even resolved the fan speed before Windows begins to load.

First, excuse my poor English.

I bought my Aurora R4 last month. Today, after I boot it, the fan sounds like jet engine. Usually it will stop before I enter windows, but today the fan keep make loud noise even when I not gaming.

I checked command center and it looks like this:

everything is fine but PCI fan and Hard drive fan keep run at 100%

I can change it to manual and change the sitting. The noise will stop, but I want to know where is the problem that auto doesn't work.

I also checked with HWMonitor, here is the result:

the temperature looks good, just fan runs very fast.

Any help will be appreciated, thanks.

Dell has said that Windows 8.1 is supported on the Alienware Aurora R4 and that any issues with Command Center will be investigated.  It was in another thread.  There are some Alienware systems they say are not supported for Windows 8.1.

http://www.dell.com/support/troubleshooting/us/en/04/KCS/KcsArticles/ArticleView?c=us&l=en&s=bsd&docid=575111 

Has anyone tested the AWCC (Alienware Command Center) 3.0.26.0 A01 on the Aurora-R4? I know it states X51-R2 but it would not hurt to try it. You can always reinstall the AACC 2.8.11.0.

If 3.0.26.0 does install, does it fix the AUTO fan issue?

I'm having the exact same issue on my Aurora R4.

System:

Intel Core i7-3820

Radeon HD 7950

Windows 8.1

I have an Intel SSD installed in addition to the 1 TB hard disk that came with it.

Right now, I just manually turned off the fans, but I would like to know if there's a proper fix for this.

I tried uninstalling the Command Center and reinstalling it, but that only fixed the problem temporarily.

And btw, I'm on BIOS A07. Any good reason to switch to A09? I hear it's causing problems to some.

Hi Don,

I think you are the only person with an Aurora R4 who has fixed this issue. I have spoken to about 15 people ALL of them have this problem. If you have it working good on you. But the reality is that dell need to fix this issue.

Chris M,

I tried testing this. This unfortunately does not fix the problem. Please ask your colleagues to fix this issue. It has been 3 weeks now since 8.1 has been released. Still no luck!

Help.

There is NO EXCUSE for the delay of updated drivers. Users ,who are heavily into computer news and hardware , knew about windows 8.1 for 6 or more months.  When the last preview version of 8.1 was release , You, DELL, had enough time to work on the drivers that would work with 8.1. I surely hope ,we will not have to wait 6 months to a years for new drivers. I see you have built and release Alienware Aurora R6! Please give me some insight on ET for this issue to be resolve. Please check with a second or third, level IT on this answer before you reply back to me. The clock is ticking! BTW, what will happen when Window Blue is released?

Dale J. Robinson

Hi Chris,

Can you please confirm that you are working on a driver for AWCC which will fix the fan issue?

Kind regards

wizarddjr64,

There is no such thing as an Alienware Aurora-R6. We are still selling the Aurora-R4. The R4 has CPUs with 6 cores. That is what the sales site meant.

Microsoft told us that all Windows 8 WHQL drivers would work with the 8.1 update. So we never intended to write new drivers for every component. We are only writing drivers for the components which have reported issues with 8.1.

This fan issue is under investigation. When I have information to post, I will.

Chris,

Thank you for confirming that:

"This fan issue is under investigation. When I have information to post, I will."

Lots of upset customers out there and we are counting on you guys to fix this.

Thanks a lot for responding. It means a lot.

Good luck fixing it.

I was on the phone with the alienware support guys in Bratislava and same thing happened there is not ETA as to when the new command center will be released.

So rather than sitting next to my pc I simply went through re-imaging my machine, but even after that the fans were running at 100 %

So I had to un-install the the command center, but there is a special way to do it, not only the remove program will work as I found out.

I cannot provide the full steps and nor would I guarantee the success (even though it worked for me with the help of a tech)

Basically we removed the program the normal way went through the registerey and deleted the alienware command center key, we also went were the fx settings are stored and deleted the whole thing.

After a restart fan were still at 100 % so I killed the pc and unplugged it and after a reboot everything was fine.

I am pretty sure the above steps are documented somewhere but could not find them.

Hi Lankou,

Thanks for this. Deleting AWCC and removing the registry and draining the MIO board works... but for a few days. This is the first thing I did 3 weeks or so ago with the help of Alienware Tech, however the problem returned. I would be curious to know if your system is working fine a few days from now.

Most users report a return of the problem after a few days of good functioning.

Please let me know in a few days if your fans are still acting normally.