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6 Posts
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2016
March 11th, 2017 08:00
Aurora R6 won't boot past Alienware logo (personal screw up, not a factory issue)
Yesterday I was tinkering with installing a third party theme for Windows 10. It required changing and moving specific files and file names. Clearly, I screwed up somewhere in the process. Before I started anything I made sure to set a recovery point. Now, when I go to boot up my PC, it won't boot past the Alienware logo. Usually it will just shut down a second or two after the logo disappears. Occasionally it will load to a point where the screen will randomly flash sporadically, sometimes it'll auto-shut down after a bit, sometimes it just continues indefinitely.
I am able to access the BIOS settings via F2 or F12, but I'm not very familiar with altering anything in BIOS. I did run a full diagnostic over night, and it didn't detect any problems. I don't have an optical drive, but I do have a laptop (Windows 7) and plenty of flash drives.
Any ideas on fixing this? Maybe at least find a way to boot Windows in safe mode so I can restore my recovery point?
Tesla1856
10 Wizard
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17.9K Posts
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71.4K Points
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March 11th, 2017 14:00
Use Windows Safe-Mode.
On some versions of Windows, you can load Recovery Point from Recovery Console. Recovery Points only work about 50% of the time though.
You might have to do an in-place or overlay Windows install to fix. Or, use Dell and/or Microsoft Recovery Tools. there is always a "clean install" option also.
I suggest that next time you create a Macrium Reflect Full Image (with Verify on). You can Bare-Metal Restore that Image and system will be exactly back as before. Windows as built-in Imaging Backup facility also.
demonwyrm
6 Posts
0
March 11th, 2017 15:00
My main problem is that I have virtually no access to the OS. I also have no idea how to access Windows Safe Mode. The F8 option isn't there.
Eimy_B
6 Operator
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4.4K Posts
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March 13th, 2017 14:00
Hi,
Send me a private message with the service tag so I can assist you further.
Xcathdra
1 Message
0
October 15th, 2017 04:00
I had the same issue. While working with tech support we removed the graphics card from the original slot to the secondary slot and booted the pc, which worked. We then moved the graphics card back to the original slot and booted and it booted normally. Not sure what the malfunction was but I have not had this issue since then.
Alienware Aurora R6