8 Posts

February 16th, 2015 10:00

Hi,
nobody knows what i can do ?

ty 

109 Posts

February 16th, 2015 13:00

That's an attempt to reset the card and failed if its a x116. Check Nvidia control panel and make sure your using the latest driver that dell supplied. Your driver posted, the 327 branch and 330 branch had TDR issues on desk and laptop users of GTX 660 and GTX 670's, or you could get the popup in the system tray "Nvidia driver blah blah blah restarted..." Try a stable branch like 344.75 from GeForce.com. The r_347 branch like 347.25 and 347.52 are NOT recommended as they are problematic with a lot of users.

Also, when you say clean install, is this from an image or official Win 7 ISO that your using that's not an AW/Dell image? HAL.DLL may be corrupt and can report issues of 0x116

Worst care, could be a bad video card. Post the 4 BCP's from the blue screen next time it happens. These are the numbers posted after the 0x0000116 pops up.

13 Posts

February 16th, 2015 14:00

I had the exact same issues, since 2 years and after i double checked every component i found out that the SSD-Drive was not properly connected. In my case the SATA-adapter was very loosy and this was the reason for the bluescreen i think.

I made several tests now after i connected the cable properly and now i can run every test just fine - even the alienware strain test from "pc checkup", but i still had no time to try really start some games to "force" the bluescreen out.

8 Posts

February 17th, 2015 08:00

Hi.

yes i tried already different drivers, it doesn't change anything.

The clean install i did with the dell windows 7 dvd after i did every checking of driver or diagnose(i did that to eliminate any corrupt file or virus that could have made issues).

Like i said, i've been running the laptop for 2 years withtout any problem.
If it would be a bad GPU i think i would have had problems back then already.

I saw on another post that someone had this issue because of a bad or broken ac/adaptor making conflicts.
I'm thinking maybe it's that, but i can't test it :s (or i don't know how to test that without a new one)

I'll give you the 4 BCP's asap ;)

8 Posts

February 17th, 2015 13:00

hmm.. i thought about that.. but google any "card problem" and you will have results..so it doesn't really analyses the problem.


For about the ssd... yeh i'm thinking about disassembling my laptop to have everything checked... this will be my last resort, as well as trying to find another GPU.

Just need to check my adaptor, since the bleu led that worked on it to signal the alim is on power, doesn't go on anymore (and this happened a few months before my issue with the GPU), while it still gives power... so i'm thinking it can be the cause, but 'im not sure

671 Posts

February 18th, 2015 14:00

Could you please send me your Service Tag via PM.
I'd like to see what else we can do about that video card.

If I'm not able to fix it, I might be able to get you another solution.

671 Posts

February 18th, 2015 15:00

This I allow.

Go ahead and send it :)
I will see what we can do about those Bluescreens.

13 Posts

February 18th, 2015 15:00

I have the exact same issue, 580M dies with that bluescreens. Can you allow me to send you a PM too?

I dont want to use this notebook as paper weight.

13 Posts

February 19th, 2015 04:00

Sent using a friend request - normal PM does not seem to work.

671 Posts

February 19th, 2015 13:00

Got it. Thanks!

8 Posts

February 20th, 2015 05:00

Hi,

I have sent you a friend request too.

Thanks

15 Posts

February 21st, 2015 10:00

I've also been struggling with this issue. Gtx675m in my m17x has been giving me the same bsod . I've tried everything from new drivers to a complete format and os reinstall.

15 Posts

February 23rd, 2015 11:00

has there been any updates on this issue?

8 Posts

February 24th, 2015 03:00

Alienware - Jose :

Did you receive my friend request aswell as my Service tag ? 
I haven't got any response of you yet.
I've send you a PM now also.

thanks in advance,

671 Posts

February 25th, 2015 08:00

Got it, thanks!

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