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Bluetooth Problems
Hello All,
I went to connect my Bluetooth ear bud this evening to my computer with no luck. I went to Control Panel and My Bluetooth and found an error "Bluetooth radio device is not available".
I used this ear bud in the past with this computer {Alienware Aurora R4} and it worked fine. Connected it to my iPhone to make sure it wasn't the bud itself and it worked.
Any suggestions?
DELL-Milena M
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September 18th, 2014 10:00
Have you try this ear bud in another computer? Because if you are able to connect other device then is not a problem with the Bluetooth is a problem with the device, do you know if it needs any software or any specific driver?
Weestals
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September 21st, 2014 08:00
Yes,
The ear bud works perfectly on other devices. Can anyone point me in the right direction for the bluetooth driver so I can re install in my computer?
Thank You
DELL-Milena M
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September 23rd, 2014 16:00
Which wireless card do you have?
Weestals
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September 24th, 2014 20:00
I looked everywhere and cannot find what wireless card that I have. The only thing that I see is:
Under Network Adapters:
802.11bgn 1T1R Wireless Adapter
Realtec PCIe GBE Family Controller
I looked at my PC information sheet and it did not say under the hardware what type of card it is.
Does this help any? I was going to jump ahead and re-install the drivers for the card but there was 4 to choose from on the support site for this Alienware AURORA_R4 and not sure which one to pick.
Tesla1856
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September 24th, 2014 21:00
If you have a Bluetooth radio in this PC, it should be listed in Devices and Printers. If it's turned-off, the icon might not appear in the TaskTray.
Usually, you want it On, but not "Discoverable". It's the things like headsets and phones that are usually discoverable.
DELL-Milena M
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September 26th, 2014 08:00
I agree with Tesla. As well check in the device manager you may find the wireless card there.
Weestals
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September 26th, 2014 14:00
I agree with both of you with what I should be seeing, however, I don't see anything about bluetooth in the device manager or in the devices and printers.
This is the problem. It has disappeared totally from my computer. It was working just fine a few months ago.
Nothing in the notification area as well.
I have the Alienware AURORA_R4,
The PC information sheet that came with the computer only has one line that says anything about bluetooth and its under the drivers section:
Tesla1856
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September 26th, 2014 15:00
My Aurora is a R1. My BT-Module looks like this, does yours?
It's the little card on the metal plate, held to frame with black knob.
It connects to the MIO-Board because there is actually a USB-Hub on-board.
Tesla1856
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September 26th, 2014 15:00