Full System Backup For Aurora R4 Ignores All Files After #1 Application

Hi, 

So you created the backup with Alien Respawn or did you use the Windows Backup Utility? Which Windows operating system are you running with your Alienware?

I had to use the Dell Recovery flash drive a technician left here a year ago when he came out to fix something else. It took 10 hours or more to back up the entire thing.  I'm using Windows 8.1 64 bit. The video card got so bad I had to use Safe Mode to see anything.  The guy I took it to was a friend of a friend and sounded like he knew what he was doing.  I have two drives in two slots.  He tried to mirror them and it didn't work so he "put it back" to where it was.  He told me that he loaded "all my stuff" back onto the drive, but when I checked, none of my stuff was there.  The only thing he has said to me since is "If it's not there it must not have backed up correctly".   Which I think is bogus because on the backup there is an "Application" file numbered #1 followed by 405 other files each with 320MB of data.  Apparently he only restored the #1 application file.  But I think that's because he knew nothing about ReSpawn.  I just don't know where to go from here.

Hi,

Click here to view a video that explains how to restore a backup using Alien Respawn. If it doesn't work, there may have been a problem when you created the backup. Unfortunately, if that is the case, there is nothing we can do to retrieve the information.

Latest update:  I am now running windows 10 on my Aurora R4.  I tried to install Dell DataSafe/Local Backup which I purchased, and it still says I do not have Windows Environment to install it.  What do I have to do to install the Dell DataSafe/local backup? It seems that it's the only possibility I have in hopes of restoring my old data from a backup. But I can't get the product I purchased to load onto this machine!

Previous to my install attempt, a Dell info page came up asking if I wanted to setup Dell system restore and I said I did.  I immediately started to create a backup/recovery on a flash drive. As I worked on my laptop I kept an eye on the progress of this backup.  Suddenly the screen started dimming as if it was going to go to sleep so I hit the space bar.  The backup stopped and just the Dell info page was left on there.  Just like the first time, it was again asking if I wanted to create a backup/recovery.  ***? Did the one that was just being created finish?  Most likely not I'm thinking.  Why did it stop? This just seems lame to me. I closed the page to try and install Dell Data Safe, but when that didn't work, I tried to find that Dell Recovery and system info again with no luck.  Where did that Dell stuff go?  All I have is Dell System Detect.  Why is this so hard? What do I do next?

I don't think Dell DataSafeLocal is anywhere near Windows-10 compatible. See my post here:

http://en.community.dell.com/owners-club/alienware/f/3746/p/19676022/20884506