R5 Aurora KB: Memory May Not Operate 2400Mhz XMP

Help!  Just received my Aurora r5 (worst experience with Dell ever!!!) and I went to look at this setting in bios, but it isn't there.  Under Performance Options, there is a single option to use overclocking but you are unable to select it, much less turn it on.  Did is ship with the incorrect bios?  Thoughts?

old 1st version 1.0.1 (or similar) was removed fro Driver download page

When u visit the Aurora Drivers page, you will find Bios 1.03

When u visit the Owner's Manuals page, you can download a PDF which has Bios explanations

Compare your Bios version to the 1.03 offered on Dell.com:

if you have the Day One 1.0.1 (or similar), call Tech Support, have them walk you through your Bios upgrade; having Support on the phone helping the Bios update along can pay dividends in the event the motherboard bricks (permanent damage) during the firmware update

Dell Policy Bricked Motherboard: Bios update failed and the system will no longer post

Bios 1.03 is NOT being forced on you

• obtain Direction from Dell Technical Support in order to protect your investment

XMP Memory

you have to have purchased DDR4 memory that can overclock to 2400MHz. If your memory was the base 2133, it is possible it can't be overclocked to 2400, & does not have an XMP profile. This article may be describing the Kingston 2400MHz memory, optional

in this thread (page 2 & page 3) Hockeytown's R5 runs 2666MHz memory

His premium kit is overclocked through the Bios XMP option I assume, showing us 1330MHz - but because it is double date rate DDR4 - it doubles to ~2666MHz. A kit like this should run 2133 / 2400 / 2666 based on its onboard XMP (Extreme Memory Profile) overclocking profiles

You can ask your qwestion on Alienware Arena, Facebook Twitter & Alientube as well. I consider what I said here 'a start', but you'll need help / advice from someone who owns your system or Supports it

Give this a try.
Power on - press F2.

In BIOS, go to the Advanced tab and find "performance options" at the bottom and select.

Next select the "Overclock Feature" and enable it.
This should open up more settings.

From there  you can then set an CPU overclock level and memory overclock.
Some things to consider:
-May not be available if you dont have a K series CPU (i5 6600k or i7 6700k)
-Memory may not available if it is not XMP compatible

My CPU (i7 6700k) is not OC'd. I did load XMP1 and im running at 2666Mhz (corsair dominator ram).

Could you share some specs of your machine and if possible, post a photo with the PSU open.
I want to validate Dell's replies vs the "as shipped" condition of the machine.

Also - im running bios 1.0.3

I'm on the newest BIOS, but I'm unable to use XMP on my XMP memory - the Overclocking Feature is completely greyed out :(

The memory is XMP Skylake DDR4

@KB / ads > is this your new system? I think #1 you have to have 2400MHz mem, 2133 should not have an XMP profile, however I see you state it is XMP memory (have u verified that?, there may be a difference between ordering XMP mem & simply not receiving it in your order?).

If we pretend u have XMP memory, I might ask this question on AlienArena, I might chat with the Aliens, I might make a new post if the Aliens do not wish to make contact with you in this thread. I don't own your pc, I'd like to hear what someone thinks, so I'm giving your post a bump; did your last system also have a greyed out OC page?

According to @Hockey, if OC is disabled u can manually enable it, does his screen shot help?

Next select the "Overclock Feature" and enable it.

edit: Arena, you might send AlienKevin a PM with service tag: Aurora R5 OC failure

"My new Aurora R5 was delivered yesterday.  It has the 6700k with water cooling and was ordered with a factory OC at 4.2GHz.  This morning I get the overclocking failure screen.  I go to the bios and under the Bios- Advanced- Performance Options I'm missing all info for overclocking. My bios is 1.4. So my question is two-fold, how have people solved the overclocking failure, and any idea why my bios doesn't show any overclocking feature such as enable/disable? Thanks for any assistance."

"Please send me your information with your service tag via PM to assist you with this ASAP"

Hello Cass,

Thanks for humoring my question.  

2x 4GB standard, I decided to try to rip and replacing with team dark XMP DDR4 Skylake and 8GB x 2.  16GB shows up, but no ability to overclock it at all in the BIOS which seemed a little odd.  I would assume I wouldn't have to by the name brand Kingston memory to Overclock it but that might be the case?

It may be limited by the processor that came with the system, I didn't order the 6700k, I just have the regular i7-6700 so maybe they remove the memory OC capability if its not tied with a processor?  Not a way to enable XMP from windows, latest BIOS updates.  I can't follow @Hockey's steps because it is greyed out completely versus his 'white txt' bios settings.

Original specs

Intel(R) Core(TM) i7-6700 Processor (4-Cores, 8MB Cache, Turbo Boost 2.0, up to 4.0GHz)

370-ABWO

8GB (2X4GB) DDR4 2133MHz SDRAM Memory

here, Piriform Speccy says my double-data-rate DDR3 is running 936.5 = 1866MHz; it has SPD ratings of XMP 2133MHz, but in my Bios I have an XMP setting for 1866. Below, my -max bandwidth' is 667MHz, dbl-data-rate = 1333, the base that DDR3 runs at; Asus Suite & CPU-Z inform there's A 2133MHz XMP profile attached, over & above the JDEC standards

CPU-Z / HWInfo / Speccy should report what your memory XMP profile is, (it might say 1200MHz, dbl-data-rate = 2400), but what's the MHz rating of the new ram? 2400+? Base 2133 (2133/2 = 1066) won't overclock ... as for @Hockey, I hoped you had a keyboard entry you could make to enable it, using tab or something, but if all keyboard strokes won't work / it remains grey, I hope you PM'd AlienKevin, & did you get the 850w psu?

Hmm plot thickens,

Looks like HyperX is running @ 15-15-15, while my timing is 14-16-16-31?

This was the memory I installed.

www.newegg.com/.../Product.aspx

Yeah they ended up throwing in the higher PSU the 850w randomly on the newest build which I am glad someone made that concession.

moderator delete

I'm getting the same issue as you this is the screen in getting .... Did you ever fix this ? How and what happened ?

Hi anyway to get the 2400 ram working. I ahve the same issue and I have the 6700 Non-K CPU

I'm looking over this because I am getting an R5 Aurora in the coming week and am looking to change the RAM myself due to the price of it when configuring is ridiculous.

Anyway, I see a major issue here with "dells policy." For one the help page: www.dell.com/.../SLN302362 clearly does not state any ramifications if you update and have issues. I'd fight dell on this as its clear they are trying to cover themselves along with possible screwing others over.

Also, it seems there STILL is no answer for this. First time buying and not building my own rig and already I am second guessing my purchase...

Can ayone help I bought the 2400 ram but until today I am still not able to  to use XMP on my XMP memory - the Overclocking Feature is completely greyed out