643 Replies

Re: Received your system?

Order Date: 11/9/2009

System Type Aurora i920

Current Estimated Shipping Date:12/17/2009

2009-12-11 1:43PM PT---- Just got off the phone with CS.  They told me nothing new rxcept that  the manager and my rep are both "working this case" and that I have requested some sort of compensation for my time.  I doubt I will actually get anything, but I wanted to stress that delays = time, and time is money, and I want them to share the cost of my time.

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1 Copper

Re: Received your system?

ordered: 11/09/2009

Aurora i7920, ati 5870, monitor

current estimated date; 01/15/2010

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2 Bronze

Re: Received your system?

Ordered: 11/24/2009

Aurora ALX, i7 920, 5870

original date: 12/16/2009

New date as of today: 12/21/2009



And don't bother calling to find out why. Was on hold for 20 minutes, spoke to someone in Indonesia I think, and they informed me that they have absolutely no idea why it was delayed. Come on dell... if a part is backordered, man-up and let us know BEFORE we order. This is such a shady business practice. I ordered a Dell about 5 years ago and had ZERO problems. What's the deal?

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3 Argentium

Re: Received your system?

Ordered: 11/27/2009

Aurora, i7 975, GTX260

Original date: Unknown

Estimated Delivery Date:Data Temporarily Unavailable


This is a system exchange from a XPS 730. Started 11/13 for the exchange. Received system specs 11/27.

EDIT (12/11/2009): Currently order is in the "boxing stage".

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1 Copper

Re: Received your system?

Order Date: 11/16

System Model: Aurora ALX, i7 920, 2x5870, AW Monitor

First Delivery Date: 12/10

Updated Delivery Date: 12/30

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2 Bronze

Re: Received your system?

Order Date: Dec 5th

Delivery Date: Dec 30th


System Specs:

1 Alienware Aurora Desktop
1 Intel® Core™ i7 920 2.66GHz (8MB Cache) Quad Core Processor
1 6GB Triple Channel 1067MHz DDR3
1 Alienware Multi-Media Keyboard
1 No Monitor
1 Single 1GB GDDR5 ATI Radeon™ HD 5870
1 750GB - SATA-II, 3Gb/s, 7,200RPM, 16MB Cache HDD
1 Cosmic Black, Alienware Aurora Chassis
1 Genuine Windows® 7 Home Premium, 64bit, English
1 Alienware Optical Mouse, MG100
1 AlienFX Color, Plasma Purple
1 Adobe Acrobat Reader
1 Single Drive: 24X CD/DVD burner (DVD+/-RW) w/double layer write capability
1 Creative Sound Blaster® X-Fi™ Titanium
1 Automatic Updates: Enabled
1 Alienhead Glow
1 1 Yr Ltd Hardware Warranty, InHome Service after Remote Diagnosis - Important Information
1 Steam and Portal™ Factory Installed
World of Warcraft Preinstall Edition
1 Alienhead Chrome Blue
1 Alienware™ High-Performance Liquid Cooling

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3 Argentium

Re: Received your system?

Ordered: 10/22/2009

Area 51, i7 920, 5870 X 2

original date: 11/26/2009

New date: 12/29/2009

Alienware AREA 51 (Non-ALX)

Intel i7 920 2.66GHz

Dual ATI 5870, 2GB


HD,300GB,S2,WD,VR150,XPS D


Ordered Oct 22

First EDD: Nov 26

2nd EDD: Dec 29

3rd: EDD: Sometime in 2nd week Jan 2010

Current Status: In Production

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Re: Received your system?

Order Date:  10/20/2009

System Type: BASE,PHOBOS,ANW-DT,AREA 51 (Area 51 ALX)

Original Ship Date: 11/17/2009

Current Ship Date:  12/30/2009

I'm beginning to rethink working with this company.  If they can't do something as simple as communicating the status of my order, how are they going to handle a warranty issue?

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1 Copper

Re: Received your system?

System Type: Alienware M15x

Ordered: 12/4/09

Estimated Shipping Date:N/A

Estimated Deliver Date:12/29/09


System says "in production" but who knows how long that will be.....

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