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FairyGirl12
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Samsung Level over headset won't pair to laptop

I recently got a pair of the samsung level over headphones which are bluetooth. My Alienware M14x will find the headphones and download all the drivers and everything but the headphones will have no audio at all. I've tried reinstalling the headphone drivers and extracting the bluetooth file from the resource disk but nothing works. Any ideas on what is wrong?

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RE: Samsung Level over headset won't pair to laptop

You may have to set the headset as a default device for it function properly. If you right click on the speaker/sound icon on the bottom right corner of the Windows taskbar, you will get some options, click on the "Playback Devices" option. In this window, check if you have the headset showing on the list, if it is showing, right click it and select the "Set Default" option. 

Please let me know if this works. 


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Alienware-Rodrigo
Dell | Alienware Technical Support
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FairyGirl12
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RE: Samsung Level over headset won't pair to laptop

The headset doesn't even show up there. I've gotten the bluetooth driver off the resource disk which is Qualcomm Atheros wireless driver but I can never get past the turn on/off wireless switch screen.

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RE: Samsung Level over headset won't pair to laptop

Can you please confirm what is the revision for your Alienware M14x? For example, Alienware M14x R1/R2. 


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Alienware-Rodrigo
Dell | Alienware Technical Support
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FairyGirl12
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RE: Samsung Level over headset won't pair to laptop

I don't know how to determine what revision my laptop is but I bought it last August(2014) from dell

RE: Samsung Level over headset won't pair to laptop

No problem that's fine. Were you able to finish installing the Bluetooth driver? If so, can you please check in device manager under the "Network Adapters" category and confirm if you show the Bluetooth driver listed?


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Alienware-Rodrigo
Dell | Alienware Technical Support
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FairyGirl12
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RE: Samsung Level over headset won't pair to laptop

This is what I have. bluetooth.png

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RE: Samsung Level over headset won't pair to laptop

Thank you for confirming this information. Please click here to view a troubleshooting article from Microsoft about common issues with the Bluetooth and Windows. Try the procedures on the article and let me know how it goes. 


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Alienware-Rodrigo
Dell | Alienware Technical Support
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FairyGirl12
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RE: Samsung Level over headset won't pair to laptop

Thanks for the link but all of that stuff applies to windows 8 and I have windows 7

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RE: Samsung Level over headset won't pair to laptop

I'm sorry about that. Try this link instead. Follow the steps on the how-to guide and let me know how it goes. 


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Alienware-Rodrigo
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
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