Samsung Level over headset won't pair to laptop

You may have to set the headset as a default device for it function properly. If you right click on the speaker/sound icon on the bottom right corner of the Windows taskbar, you will get some options, click on the "Playback Devices" option. In this window, check if you have the headset showing on the list, if it is showing, right click it and select the "Set Default" option. 

Please let me know if this works. 

The headset doesn't even show up there. I've gotten the bluetooth driver off the resource disk which is Qualcomm Atheros wireless driver but I can never get past the turn on/off wireless switch screen.

Can you please confirm what is the revision for your Alienware M14x? For example, Alienware M14x R1/R2. 

I don't know how to determine what revision my laptop is but I bought it last August(2014) from dell

No problem that's fine. Were you able to finish installing the Bluetooth driver? If so, can you please check in device manager under the "Network Adapters" category and confirm if you show the Bluetooth driver listed?

This is what I have.

Thank you for confirming this information. Please click here to view a troubleshooting article from Microsoft about common issues with the Bluetooth and Windows. Try the procedures on the article and let me know how it goes. 

Thanks for the link but all of that stuff applies to windows 8 and I have windows 7

I'm sorry about that. Try this link instead. Follow the steps on the how-to guide and let me know how it goes. 

I linked my headset to the computer and downloaded all the drivers for it but it doesn't connect at all

So your computer was able to recognize the headset? Are both the audio and microphone playback not working? Have you tested this headset with another system? If the system was able to properly recognize the headset and you followed the steps to set it up, there shouldn't be anything else causing it not to work. It could be a possible hardware problem.

I tried for hours to connect mi Samsung LevelU to hook up to my Dell comuter.I saw my device as connected  but no sound. I tried what you sai and it worked. You must have headphones on and connected for volume divice to list it' Thank You very much

Just Press and hold play/pause/call Button of your Samsung Level U headset and press search for new devices from your PC. its working.

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