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January 23rd, 2015 07:00

Spare parts for Alienware M11x R2 -hinge

I have read that hinge policy is no longer replacing broken hinges if my warranty is over.

But how do I contact a support member that can tell me the parts that I need?

My original configuration includes references to this assembly parts:

9MGG71 MODULE, LIQUID CRYSTAL DISPLAY, 11.6HDF, WLED, TLF, SAMSUNG
DWVMD1 LIQUID CRYSTAL DISPLAY, 11.6HDF, WLED, TLF, SAMSUNG
XNNKC1 MODULE, COVER, HNG-UP, NO WWAN, STCH-BL
381DH1 ASSEMBLY, COVER, HNG-UP, NO WWAN, STCH-B

And I cannot find them in any Dell shop.

I can find on ebay some spare parts that look similar, but how can I know which one is the correct one?

I would prefer buying the spare parts from Dell, but I don´t want a warranty extension, I just need the spare part to fix it by myself.

I tried to contact local support, but since I'm living in another country of my purchase and my warranty is over, support website redirects me and requires to extend my warranty.

Community Manager

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54.9K Posts

January 23rd, 2015 08:00

Dell no longer stocks these parts so a warranty extension is moot. I found this. Click on LCD Display Assembly. They have the hinge kit.

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