Unsolved
This post is more than 5 years old
1 Message
0
2412
October 2nd, 2016 11:00
Steam machine flashing yellow lights
I have had an I7 alienware steam machine for about 7 months. It has intermittently been unable to boot up, and when this happens the alien head logo blinks yellow five times. I have tried power drains, and they work 50 percent of the time. I have reset the CMOS battery a few times, and that works for a couple of days, but then it happens again. I have left the power cord unplugged when I am not using it, and that worked for awhile, but the yellow lights keep showing up randomly. Should I just send it in? Or am I missing something?
No Events found!
Eimy_B
4 Operator
•
4.4K Posts
0
October 3rd, 2016 18:00
Hi,
Please send me a private message with service tag so I can assist you further!
nannifamily5
1 Message
0
May 21st, 2017 23:00
I also have a steam machine I bought my son for Christmas and it has the blinking yellow light we have tried everything and when I look up support it says it's out of warranty after owning it for 5 months???
mc0922
1 Message
0
May 23rd, 2017 04:00
Same exact problem as you. I purchased ours for my son as a Christmas present, after he used it for a day or two we had problems with it right from the get-go. Yellow light flashes five times, unit will not power on. Opened up a ticket with alienware and they had us ship it into their service depot. Got the unit back a few weeks later and it powered on. My son played it a few times and then didn't bother with it at all until this past weekend when he tried to use it for the first time in about four months. I walked into his room and noticed the alienware head is flashing yellow five times (again).
Now I don't know what to do, it feels like re-opening this ticket and trying to get it fixed is such a huge hassle at this point. I got a good deal on the system but it has been complete rubbish from day one. Seems to me they should just ship me a different rev of this model to make good on it because whatever fix they're trying on these things isn't working reliably.
rcarvalhoboss
1 Message
0
June 2nd, 2017 03:00
Alienware Steammachine with 5 flashing yellow lights. Tried doing the CMOS battery reset as described in the forum without success. What to try next?
Service Tag
oripash1
1 Message
0
September 18th, 2017 18:00
Did what the forum say. Same problem.
Called Dell, was asked to send it in, sent it in, got it back with a presumed motherboard replacement, still problem.
Is there any way to resolve this, or is this device designed to not work?