System fan is running constantly and thermal controller is not working at all

The missing Serial ATA controller driver is only for the External eSata port. Get the Silicon Image driver from support.dell.com . It has nothing to do with your internal hard-drives. Those run from the Intel Chipset.

Run Dell Diagnostic to check your MIO Board. The MIO-Board and Command Center software control the fans.

There is now a new version of Command Center. Uninstall the old one, reboot, and install the new one.

The fan ABOVE the hard-drives, and in-front of the video card is the "PCI Fan". If it doesn't work on "Auto", change it to Manual, then click the "arc" in the bottom corner and set it to Curve. Apply and Save.

Blowing out the machine with compressed air is fine (and usually a good idea if it's dirty). Just make sure nothing came un-plugged (maybe during shipment).

SLI is just a term used when you install two identical nVidia video cards, hook them together internally, and they work together as one.

I don't know what a "RAM Spike" is.

After you load Windows fresh, there is a certain procedure you must follow to load all the proper drivers back onto the machine (before you load your apps and games).

Install Windows-7 (64 bit) first.

Install latest Dell drivers (from support.dell.com ... for your Service Tag)
This order is important:

Intel Chipset Drivers (must be installed first)
Video Drivers
Audio Drivers (Realtek on-board or Other)
Broadcom Gigabit Ethernet (optional if using Microsoft bundled drivers instead)
eSATA Driver (SIL-Silicon Image)

Ignore driver updates from Windows Update. Drivers should some from Dell.
- Or they can come OEM manufacturer (ie. Creative for X-Fi audio card).

Install any missing Microsoft .Net Frameworks versions 1.1, 2.0, 3.0, 3.5, and 4.0 (just Frameworks not SDKs)
- Use Microsoft Update. If you need them, they will be offered. Also get the .Net Service Packs.
- Or, see http://webtrickz.com/checking-net-framework-version-installed-on-your-windows/

Install AlienWare Command Center

The Intel Storage (RST) software is optional in a single "spinning drive" environment.
If running a RAID HDD setup or SSD it's recommended. Install Intel RST 9.6.0.1014 or newer).
Once installed, it replaces the Microsoft HDD driver and cannot be un-installed or removed.

Install Microsoft Security Essentials (or your favorite Anti-Virus/ Anti-Spyware)
Windows Firewall is handling the software firewall duties
- If not already done, put machine behind a hardware router/firewall ASAP.

Go ahead and install all the missing Important and Recommended Windows Updates.
Use Acronis (or similar) to make a complete Image Backup of your drive or partition.

Now, it should be safe to visit websites other than dell.com and microsoft.com .
- To prevent problems stick to legitimate websites.

OK what I meant by RAM Spike was the ram usage would go up to 97%. I am not running raid config i have 2 sata hdd. The secondary hdd I was using was from a previous pc I have. I didnt want to loose the programs I had saved on my primary drive. I swapped the primary with the secondary, reinstalled windows on it and am now running it as my primary hdd. However when I try to install command center it installs fine and the upgrade option pops up and I upgrade it restart the computer and i get an error message about the thermal controller and is as follows:

System.NullReferenceException: Object reference not set to an instance of an object.
   at AlienLabs.ThermalControls.Domain.Classes.CommunicationServiceClass.get_IsChassisSupportingVenting()
   at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileProcessorClass.ExecuteVenting(Profile profile)
   at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileRepositoryClass.VentingExecute()
   at AlienLabs.ThermalControls.Controller.Classes.ProfileManagerClass.Init()
   at AlienLabs.ThermalControls.Controller.Main.processWindowsLoaded()
   at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)
   at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)
   at MS.Internal.FrameworkObject.OnLoaded(RoutedEventArgs args)
   at System.Windows.BroadcastEventHelper.BroadcastEvent(DependencyObject root, RoutedEvent routedEvent)
   at System.Windows.BroadcastEventHelper.BroadcastLoadedEvent(Object root)
   at System.Windows.Media.MediaContext.FireLoadedPendingCallbacks()
   at System.Windows.Media.MediaContext.FireInvokeOnRenderCallbacks()
   at System.Windows.Media.MediaContext.RenderMessageHandlerCore(Object resizedCompositionTarget)
   at System.Windows.Media.MediaContext.RenderMessageHandler(Object resizedCompositionTarget)
   at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs)
   at MS.Internal.Threading.ExceptionFilterHelper.TryCatchWhen(Object source, Delegate method, Object args, Int32 numArgs, Delegate catchHandler)

My pc also will restart usually within 5 minutes of windows booting up. Now I noticed you said the order of which I re-install the features is very important.. If you know the order to do this please share, if not where can i find this information. I looked on the dell.support site and was unable to locate the information I need.

I am about to chuck this thing out the window so please help...

Now I noticed you said the order of which I re-install the features is very important.. If you know the order to do this please share, if not where can i find this information. I looked on the dell.support site and was unable to locate the information I need.

Try reading my original post above.

System.NullReferenceException: Object reference not set to an instance of an object.    at AlienLabs.ThermalControls.Domain.Classes.CommunicationServiceClass.get_IsChassisSupportingVenting()    at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileProcessorClass.ExecuteVenting(Profile profile)    at AlienLabs.ThermalControls.Domain.Profiles.Classes.ProfileRepositoryClass.VentingExecute()    at AlienLabs.ThermalControls.Controller.Classes.ProfileManagerClass.Init()    at AlienLabs.ThermalControls.Controller.Main.processWindowsLoaded()    at System.Windows.EventRoute.InvokeHandlersImpl(Object source, RoutedEventArgs args, Boolean reRaised)    at System.Windows.UIElement.RaiseEventImpl(DependencyObject sender, RoutedEventArgs args)    at MS.Internal.FrameworkObject."CLEAR:both;">

That message means that the Thermal Controller (sub-app of Command Center) can not communicate with the MIO-Board via the motherboard's USB-1 port.

What color is the AlienHead in the SysTray ?

Does the MIO-Board pass tests in Dell Diagnostics?

Step 1:

I suggest you to update the graphics card driver from manufacturer website and check if it helps.

If the issue persists even after updating the driver, I suggest you to check whether the cooling fan is working fine. You can refer to the following steps to prevent the computer from overheating.

Step 2:

I would suggest you to check with the following steps to try and resolve overheating issues:

a) Clean air vents and check if air fan is working or not.

b) Use some software, then, check if your system's fan is working at right speed.

c) Do not use your notebook/laptop on a surface that block air vents.

d) Thermal pads might be burnt. Try replacing them with new one.

e) There might be some fault with the hardware. You can get it checked with professional expert.

u c k ***) Adjust power settings to your needs. Lower energy consumption will result lower heat generation.

g) Never leave operating laptop with closed lid. This always generates heat inside laptop. You may close lid only if laptop will automatically go into sleep or hibernation mode.

e l l ***) You may also try installing latest software and drivers from the manufacturer website.

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