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49033
March 7th, 2012 04:00
X51 Blue Screen twice today.....Help !!!!
My new X51 been running smooth so far, however, today, I experience blue screen twice in a row, start to get worry. Here is the log report
Crash Dump Analysis
Crash dump directory: C:\Windows\Minidump
Crash dumps are enabled on your computer.
On Wed 3/7/2012 11:11:35 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\030712-15085-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0xC3BAE4)
Bugcheck code: 0x116 (0xFFFFFA800A09C4E0, 0xFFFFF8800FCADAE4, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 285.66
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 285.66
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.66 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR
On Wed 3/7/2012 11:11:35 AM GMT your computer crashed
crash dump file: C:\Windows\memory.dmp
This was probably caused by the following module: dxgkrnl.sys (dxgkrnl!TdrResetFromTimeout+0x214)
Bugcheck code: 0x116 (0xFFFFFA800A09C4E0, 0xFFFFF8800FCADAE4, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\dxgkrnl.sys
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: DirectX Graphics Kernel
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system which cannot be identified at this time.
On Wed 3/7/2012 3:09:16 AM GMT your computer crashed
crash dump file: C:\Windows\Minidump\030612-13462-01.dmp
This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0xC3BAE4)
Bugcheck code: 0x116 (0xFFFFFA8008096280, 0xFFFFF8800FCB2AE4, 0xFFFFFFFFC000009A, 0x4)
Error: VIDEO_TDR_ERROR
file path: C:\Windows\system32\drivers\nvlddmkm.sys
product: NVIDIA Windows Kernel Mode Driver, Version 285.66
company: NVIDIA Corporation
description: NVIDIA Windows Kernel Mode Driver, Version 285.66
Bug check description: This indicates that an attempt to reset the display driver and recover from a timeout failed.
A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 285.66 , NVIDIA Corporation).
Google query: nvlddmkm.sys NVIDIA Corporation VIDEO_TDR_ERROR
morblore
2 Intern
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2.4K Posts
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March 7th, 2012 05:00
Most likely it will be a bad video driver or a bad video card. Could be the onboard vid to but I dought it. One of these 3 is gonna be top of the list. Start with updated drivers for the video card..ether update to a newer version or if there is none go back a version. You may want to use something like CCleaner to remove all of the old files before the update.
If that doesn't work then you should try testing the video card or since it's a new system give Dell tech support a call after reinstlling the drivers. They may have you do the drivers again but after that you will be looking at a card replacment.
rich000
1 Rookie
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82 Posts
0
March 7th, 2012 16:00
I was getting an occasional blue screen with the 116 Bugcheck code. It wasn't happening while gaming - happened while system was relatively idle - freeze then bsod.
Fault bucket X64_0x116_TdrBCR:4:C000009A_IMAGE_nvlddmkm.sys, type 0
What seemed to fix mine was uninstalling of the Dell nvidia drivers and the install of the latest nvidia 500 series drivers (which work fine). It is possible that the reinstall of the nvidia driver did the trick - dunno but it has been over a week now and she is running without incident. FYI - I worked with Dell support on this.
Lovebuz
18 Posts
0
March 17th, 2012 14:00
Same here, this is the third time this week :( And I got my x51 this week!
Lovebuz
18 Posts
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March 29th, 2012 12:00
I tried to install another driver and now I don´t have any problems. But I agree that the problem should be fixed.
Fiedibus
5 Posts
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March 29th, 2012 12:00
Greetings from Germany!
We also have the same issue with our X51 i7 GTX555 and the nvlddmkm.sys BSODs. At least twice a day - when the machine is nearly on idle. I don't want to remove the orignial GTX555 NVIDIA drivers and installing the generic ones.
Dell, when can we expect mitigation? It is _really_ annoying. Too bad for a brand new expensive device!
Sajin1337
2 Intern
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406 Posts
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March 29th, 2012 17:00
bsod code 0x116 can mean the the card isn't getting enough power also.
Fiedibus
5 Posts
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March 30th, 2012 09:00
Too little power? On IDLE??
The machine runs Crysis for hours without any problems...!
mattruss
5 Posts
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April 5th, 2012 10:00
Hi,
Is there any way to solve this issue? I'm having a similar problem with my X51 (GTX555) :(
fsimard
6 Posts
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April 7th, 2012 22:00
i having the same problem. PC crash when he is on idle.
solrac135
2 Intern
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182 Posts
0
April 8th, 2012 08:00
You should all have this in hand if you are having crashes www.resplendence.com/whocrashed
morblore
2 Intern
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2.4K Posts
0
April 8th, 2012 10:00
If your problem is like the OPs ( same crash dump ) then uninstall and reinstall the updated Dell display drivers.
Lovebuz
18 Posts
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April 10th, 2012 08:00
What is "Dell display drivers"? Tell me! ;)
Lovebuz
18 Posts
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April 10th, 2012 10:00
I did try the driver for 555 but nope, bluescreen. I go back to the driver for 550 and 560 etc
solrac135
2 Intern
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182 Posts
0
April 10th, 2012 10:00
@LOVEBUZ
Sorry i dont understand you!
You are saying that you dawnload the driver from Dell website 555 and did not work?
Then you are saying you went back to driver 550 and 560 ect
what ?
You still getting Blue-screens?
Lovebuz
18 Posts
0
April 10th, 2012 13:00
The driver for 555 give me bluescreens.
I did this, uninstalled 555 drivers and installed of the latest nvidia 500 series drivers.
I can´t fix it at another way. I want it to work with the correct drivers. There is not even be downloaded from NVIDIA's website.