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November 27th, 2014 06:00

error Oxc000021a !!!!!

hi,

would like solution for this

a week ago when i opened my laptop, i got this error message.

  • :(
  • Your PC ran into Problem and it needs to restart. We're just collecting some error info, and then we'll restart for you.
  • error. 0xc000021a

After it automatically restart it says

  • RECOVERY
  • Your PC couldn't start properly
  • After multiple tries, the operating system on your pc failed to start, so it needs to be repaired
  • Diagnosing your pc
  • Automatic repair couldn't repair your pc
  • press Advanced Options to try other options to repair your pc or shut down to turn off your pc.
  •  Log file: C:\Windows\System32\Logfiles\Srt\SrtTrail.txt .

after this i ran the diagnostics ,  i did a quick scan and then through testing, everything is fine, all test were passed but in the result section it showed error - 2000-0333 video-user provided no input for graphic test.

is it bcz of harddrive failure??

my lapptop's service tag no. is Service tag removed per privacy policy>

what to do?? help plzzz

Moderator

 • 

2.7K Posts

November 28th, 2014 17:00

You can try to perform a system restore to a date before you got the error.

And on regards to the error you got in the hardware diagnostic you might need to flash the BIOS to the latest version you find in the Dell website.

Let us know it those steps fix your problem. 

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