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m15x disc drive
I have an alienware m15x with win7 and my disc drive ins't working properly. the device management says it is but anytime I put in a disc either cd or dvd format it automatically pops out. I've done a complete virus scan and tried rebooting the system and that didn't work. if you could help me out.
DELL-Sujatha K
Community Manager
Community Manager
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3.3K Posts
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July 9th, 2013 04:00
Hi 13johnsonsp,
Please flash BIOS from the link given below:
http://dell.to/12eUgS0
Note: While flashing BIOS connect the Ac adapter and make sure the battery has minimum 15% charge as this needs uninterrupted power supply. Do not use the system till it restarts and comes up to the desktop.
Revert with the status.
NataliaatAW
835 Posts
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July 9th, 2013 15:00
Hi,
If updating the BIOS doesn't work, you can try the steps in this article:
Alienware Systems: Optical Drive not reading discs or ejecting the discs
Specially the one that says "Delete Upper / Lower Filters"