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March 26th, 2017 01:00

Alienware Graphics amp disconnecting

 I have an Alienware 17R3 with a graphics amp with a GTX 1070 but the amp disconnects makes a noise and reconnects it does this the whole time the PC is on , I do not know if the cable is faulty or not.

3 Apprentice

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4.4K Posts

March 27th, 2017 08:00

Hi Bursey‌,

If you wiggle the cable near the port, does the same thing happen?

9 Legend

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47K Posts

March 27th, 2017 11:00

PCI-E power saving is default at 20 minutes in windows 10.

Best to turn this to OFF and High performance and sleep never.

23 Posts

March 27th, 2017 12:00

Is there any way I can get a replacement cable.

23 Posts

March 27th, 2017 12:00

It used to be really easy to plug in but now I seem to have to really put some force into it for the GA to work but I don't think it connects properly.

8 Wizard

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17K Posts

March 27th, 2017 12:00

Then you might have a damaged cable or port. I suggest you examine both carefully with a magnifying glass or take some steady high-resolution pics.

3 Apprentice

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4.4K Posts

March 27th, 2017 15:00

Send me a private message with the service tag and the AGAs order number.

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