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3881
April 21st, 2017 23:00
Tobii Eye Tracking not working on my AW15R3?
Something is wrong with Tobii Eye Tracking on my laptop. I never used it up till now, but when I saw videos of it I noticed that it needs to calibrate first before you can use it. However, that was never done on my laptop and I don't see a way how to do it. The option does not seem to be available. I have re-installed the software, but that did not change anything.
The info the application is showing me is below. It seems to be missing some compontents/services?
Hardware: Alienware 15 R3, CPU: Intel(R) Core(TM) i7-7700HQ CPU @ 2.80GHz, RAM: 32GB
OS Version: Microsoft Windows [Version 10.0.14393.0] x64
Tobii Eye Tracking Core SW 2.8.0.6094
Eye tracker model Not available
Serial number LITE-00000000
Firmware 1.0.24-89e5226
Tobii Controller Core Not available
Tobii USB Service Not available
Tobii Controller Driver 2.0.4
Tobii Service 1.19.0.7166
Tobii Engine 1.19.0.8005
Tobii Config 4.5.0.878
Tobii Interaction 2.8.0.4328
Tobii Face Authentication for Windows Hello 1.0.21.207
Tobii Intro 1.0.3.173
pcraenme
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24 Posts
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April 22nd, 2017 02:00
I already found out what the 'problem' was. The AW15R3 does not have Tobii Eye Tracking. It only supports Tobii Aware. Only certain AW17R4 have 'full' Tobii Eye Tracking.
Dloc1Red
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April 22nd, 2017 18:00
Im having similar issue.
Alienware 17 r4, i7 gtx 1060 with tobii
Tobii controller core: Not available
I reinstalled and updated but nothing. I am able to use the eye tracking, but with say dying light the gaze trace function is not there.
pcraenme
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24 Posts
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April 22nd, 2017 23:00
Are you sure your AW17R4 has an integrated Tobii Eye Tracker? This seems to be optional on an AW17R4. If you don't have it, only Tobii Aware will work, like on my AW15R3.