m14x r2 track pad not working properly

Hi tamjid ahsan,

Check the touchpad behaviour in Safemode with networking:

• Hold the Shift button and mash the F8 key, this will sometimes boot you into the new advanced “recovery mode”.
• Click on the Troubleshoot option
• Select Advanced Options
• Now choose the Windows Startup Settings option, by the looks of things we were never meant to find Safe Mode.
• Finally hit the Restart button.

When your PC reboots you will be able to boot into Safe Mode from the familiar looking Advanced Boot Options screen.

Also, try uninstalling and reinstalling the touchpad drivers.

Uninstall:

• From the Start screen, swipe up and tap the All apps icon.
• If you have a mouse, right-click on the Start screen and then click All apps.
• Once on the Apps screen, scroll or swipe to the right until you see the Windows System heading.
• Tap or click on Control Panel, located under Windows System.
• Windows 8 will bring up the Desktop and automatically open the Control Panel.
• Tap or click on the Hardware and Sound link.
• In the Hardware and Sound window, click or tap Device Manager, located under the Devices and Printers heading.
• In the “Device Manager” window, open the "Mice and Other Pointing Devices" selection.
• Under “"Mice and Other Pointing Devices", right click the Synaptic touchpad, and click “Uninstall”.
• Check the box “Delete driver software for this device”, click ok and follow the on-screen instructions to uninstall.

Install:

http://dell.to/11dekGv

Restart the computer.

Awaiting your response!

works well for a while but the problem comes back again.

BTW i used this method to get to safe mode "http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/" the 2nd one here.

Hi tamjid ahsan,

Does it happen in safe mode?

I recommend, install Touch freeze .This Utility disables touchpad automatically while you are typing text.

Install the touch freeze drivers from the below link:

http://bit.ly/12PbuR

From the above link, click on Downloads sections, save the file and run the file.

Please reply if you have any affurther questions.

Note: These 3rd party links are exclusively my suggestions based on the personal research and experience. Usage of these links is purely based on customer’s discretion.

Awaiting your response!

no this does not happen in safe mode. i was not in safe mode for long time though.

in W8 it works fine for some time then gets very unresponsive and sometimes cursor moves around.  

Should i install the A01 ver of the driver in the same manner?

or is there any hardware problem? should i check that by using live CD of ubuntu i guess...

this problem is very annoying......

Hi tamjid ahsan,

I recommend to update BIOS on the computer.

Clikc the link below to update BIOS:

http://dell.to/134kI1i

• During BIOS update verify that the computer is connected to an AC Adapter.
• Disconnect any third party peripherals connected to the computer before performing BIOS update.
• Do not turn off the computer during the BIOS update.
• Do not restart the computer during the BIOS update.

Note: Plug your computer to a good, working wall jack before you update the BIOS. If you experience a loss of AC power or a significant voltage sag/spike during the BIOS flash, you will either have to buy a new BIOS chip or buy a new motherboard.

Also, create a new user account and check if the issue persists.

http://bit.ly/10h7xsr

Post back the results.

done all that. updated to A12 Bios. Reinstalled OS. Created new account and everything. still no improvement.

i think i have hardware problem. the trackpad is faulty.

Hi tamjid ahsan,

Kindly private message me the service tag so that I can take the case forward. To private message the service tag click my User name and click Start conversation.

Awaiting your response!