17 R4, graphics stuttering/freezing

Hello, I have the similar problem (motherboard replacement, elevated issue not resolved, HDD problems after removing freefall sensor)  in the same games and without any reasonable solution. The good news are that the amount of 0% GPU gaps is decreased a bit after repasting in official service and there are no more annoying freezes in Divinity Original Sin 2 and Destiny 2, but If I start playing Tom Clancy’s Ghost Recon: Wildlands the freezes are back in 30 minutes or so.

So repasting might help, but there is no guarantee that it won’t make things worse.

I`m still believe that Dell support can help us somehow.

I don't know what Dell support can do, to be honest.  I've had multiple hour plus long phone calls with them, with them remoted into my system, showing them what I see and the problems I have.  A new motherboard didn't correct the issue, the Sensor temporarily fixed it for a couple weeks but it returned.  I'm getting to the frustrated point of that I want to return the laptop.  What's the point in buying a "gaming" laptop, if the laptop can barely play said games?

I really don't think re-pasting the GPU will do anything either.  When my laptop was trouble free, during the various fixes I had, it performed flawlessly.  When it was flat on the table, it got up to 90 Celsius and remained 100% stable in performance at that constant temperature.  When the sensor fix worked, and i was able to get better airflow, it would hover right around the high 70s or low 80s with equally good performance stability.

Plus I didn't mention in this post, but I practically have blue screens of death almost on a daily basis with this laptop too.  This machine seems to be temperamental with them, and i'll get multiple in the same day or one a day.  Sometimes I get super lucky and it won't blue screen me for a couple days.  It's always the same, Bad Pool Caller.  I don't know...  I run the exact same software on my main desktop, which is now on this laptop.  In theory, this laptop is more powerful, all around, than my desktop (minus the power supply, i guess).  I don't get it...

Well, serious freezes are back :(

While playing theHunter: Call of the Wild™ with Tobii enabled game freezes every 3-5 seconds, but if I turn off Tobii eye tracking (not a right choice) the amount of freezes decreased a bit. I need to know if this heatsink issue has been finally resolved on hardware level so I can bring my laptop back to service center in order to replace it or motherboard. Thanks for any information, concerning this issue.

https://www.dell.com/community/user/viewprofilepage/user-id/2640252

Hi,

I faced the same issue recently. I bought my Alienware 17 R4(7700HQ, GTX1070) on Sep 2017. My Max temps for past six months where CPU : 77C and GPU 70C. But recently i started using the laptop for mining!! I know! I was insane to do it on a 2400$ machine! I stopped it now. I see that the temps have increased slightly than before.  And my games(Assasins Creed Origins) started stuttering for some reason. And yes, i cleaned the vents with canned air to see if that improved the temps. But it did not do anything really.

During my diagnosis, i found the stutter was caused by two reasons,

1. When CPU peaked at 100%, i would see the stutter. My Temps where normal(75-83c). So i decided to enable the CPU performance mode in BIOS, just to see if that helps. And yes, it did stop the stutter. I am assuming that enabling the feature allows for overclocking and increases the TDP of the processor. Although the 7700 HQ cannot be overclocked, i think that the increased TDP really helps. 

2. I read that the XBOX one controller is prone to cause lag when connected via bluetooth. So i disconnected it and used a wired connection.

In your case, try monitoring the CPU behavior, like usage, temperature,.. And if your case is similar to mine try enabling the CPU performance mode.

Regards

Sanjay

I have the same laptop AW 17R4, GTX 1070, bought in September. CPU performance mode doesn't help at all. I put new thermapaste and it didn't help. Tried to downgrade bios, didn't help neither. My gpu and cpu temps are normal, but laptop keep freezing. I even tried different versions of Windows, the same thing. My wife has MSI laptop and she doesn't have any problems. The only one thing I can do now is get rid of Dell laptops and never buy it! 

Here is an example what I got (check youtube link). And it's not because overheating issue. I have about 65C on my GPU, and 65-70C on my CPU 

It's a new game Frostpunk. Not demanding game at all. I tested it on my wife's laptop (MSI with gtx 1050) and it doesn't have the same issue. It's funny, because it powered by Alienware, and this game is lagging only on Alienware.

https://www.youtube.com/watch?v=DJFdS1HdS7E

I was planning to buy the new Alienware 17 that came out this month. But, recurring posts like these have changed my mind. I notice that this is a recurring issue which dell-AW hasn't yet solved, from what I'm seeing. 

I've this exact problem and non of the solutions here worked. I've the last drivers and BIOS (1.10).