SupportAssist stopped working on my Alienware 17 R3 after the latest update, same as your description. I suspect it was caused by the SupportAssist Update Plugin (microsoft store installed a smaler version off support assist without my permission). I uninstalled SupportAssist and the MS store version, then manually reinstalled using the SupportAssist Installer from the link below. It works fine now.
Uninstall it. Reboot and either leave it uninstalled or reinstall it. You can always install it again when you need to by going to Drivers and Downloads and allowing a scan of your computer. That will reinstall it.
ThomasAAT
2 Intern
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393 Posts
1
June 14th, 2018 08:00
SupportAssist stopped working on my Alienware 17 R3 after the latest update, same as your description. I suspect it was caused by the SupportAssist Update Plugin (microsoft store installed a smaler version off support assist without my permission). I uninstalled SupportAssist and the MS store version, then manually reinstalled using the SupportAssist Installer from the link below. It works fine now.
http://www.dell.com/support/contents/no/no/nobsdt1/article/product-support/self-support-knowledgebase/software-and-downloads/supportassist
Mary G
4 Operator
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20.1K Posts
1
June 14th, 2018 08:00
Uninstall it. Reboot and either leave it uninstalled or reinstall it. You can always install it again when you need to by going to Drivers and Downloads and allowing a scan of your computer. That will reinstall it.
DocBadwrench
5 Posts
1
June 14th, 2018 16:00
My XPS 8910 is doing the same thing. I uninstalled SupportAssist, rebooted. Reinstalled and the same exact thing happened.
urprobablyright
5 Posts
0
June 20th, 2018 00:00
i'm sorry for not replying sooner, i got no email altering me to ur answer!
i'm trying to do that now but i can't actually find 'alienware supportassist' in the 'add/remove program' list! won't give up.
EDIT: As you no doubt know it is 'Dell SupportAssist', all is well and I'm using your link.
NotoriousART
1 Rookie
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3 Posts
0
June 22nd, 2018 20:00
i used the link from this post to reinstall:
https://www.dell.com/community/Alienware-Laptops/SupportAssist-and-DellSupportAssit-not-working/td-p/6085100#.Wy3CXPYkJB0.link
DamperClicks
1 Rookie
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3 Posts
0
June 27th, 2018 01:00
In the folder C:\Program Files\Dell\SupportAssistAgent\bin\Resources\
rename New-Dell-Logo-White-Small.png
to New-Dell-Logo-White.png
(just remove the -Small from the end of the file name)