15 R3, random BSOD starting from this month

Question

Bought 15R3 for a year and a half. After installed the latest BIOS 1.6.0, the system started to get very unstable and got BSOD from 1 time a day to serveral times a day. However sometimes it will stay okay for a few hours.

The BSOD have a few errors, but usually are:
"critical process died" and "unexpected store exception" and sometimes other codes which i didnt marked down.
And when it reboot itself it will pop up a window saying "Boot failure on device". Also after installed the latest BIOs, when powering on it ll pop up the "checking media presence" and ipv4 and ipv6 before booting to window. I tried to downgrade back to 1.5.0 but this would stop the BSOD popping up.

I did all the tests and diagnoses suggested from dell and other websites:- dell full diagnose test, sfc scan, running troubleshoot etc. but all saying no error found. Also performed some checking on the SSD and HDD to check if theres any bad sectors, also are fine.

Then I had done 2 window resets. 1) with the files remaining and 2) clean boot. After first reset BSOD still happens so I decided to perform a clean reboot. I can still turn on my laptop but BSOD still happens from time to time, just that not so often.

I have looked at other post here suggesting there might be problem on the toshiba SSD. Would changing the SSD solve the problem? Any other suggestions would solve the issues?

P.S. Warranty has expired for half a year. Would extend/renew my warranty and send to dell able to solve my problem without paying a vast amount of money? (Have called the technical hotline, the guy suggested that might be a motherboard problem and replacing motherboard would cost like 1500USD)

Teo413 · Answer

After you do the clean install of windows - what programs are you adding? Any extra drivers?, Alienware programs (command centre etc)

What BsOD error comes up? New ones, same ones or Multiple different ones?

Alienware - Rodrigo · Answer

Hi,
Further troubleshooting would need to be done to determine what may be causing the blue screen crash. We cannot be sure that replacing the SSD would solve the problem, there may not be anything wrong with the drive since no errors showed up during the diagnostics tests. Since your warranty has expired, we recommend contacting the out of warranty department at 1-866-287-6727, option 4. They will be able to confirm the available repair options.

Gazzimo · Answer

Only installed autocad, steam and garena (the game files are stored in D drive so don't need to install again)... Same bsod error pop up again:- critial process died.  I didn't really install any new drivers as before I updated all to latest drivers and bsod still pop up. Should I turn the windows automatic update off?

Teo413 · Answer

Have you run ChkDsk from Cmd prompt?

This will check the sectors of the disk to see if the SSD is broken - it will them attempt to fix any broken sectors which may be faulty.

I would say, that if youre not hearing a hardrive "click" youre probably in the clear. It could be a graphics card on the way out or loose (do you rage when gaming and punch the machine?)

Let me know RE: ChkDsk

My guess is leading to a driver conflict - could be as simple as a buggy sound driver. Crit process dies is when an windows detects unauthorized modification to its data - it steps in and booom Process dies.

Boot up in safe mode and play around working as usual - no BSOD, then its a driver that isnt loaded in safe mode. Start from there.

Iurii Sukhorukov · Answer

@Gazzimo Hi there! I have exactly same behavior for my 15r3 - BSOD and load from ipv first. Did you find any info on how to fix that?

Alienware

15 R3, random BSOD starting from this month

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