Yes! Coincidentally I have jsut solved my moths of Bluetooth woes, I could use my Bluetooth WH-1000MX4 headphones with all other PCs, just not my AW R1 2014 after I reinstalled Windows.
The fault seems to be with the awful Broadcom BCM20702 Bluetooth 4.0 +HS USB Device.
My solution was to purchase a TP-Link Nano USB Bluetooth 5.0 Adapter (they're around £10) and problem solved.
All I did was disable the Broadcom device in Device Manager, then plug in the USB TP-Link Nano, I connected my headphones and they connected with Setero straight way and listed 'conected voive, music' as they did pre my Windows install.
I got really down trying to solve this, I spent a lot of money on these headphones and they worked on both Stereo and Hands Free Audio before I reinstalled Windows. I tried everything
I am having a similar issue with ANY of my bluetooth speakers or headsets. Have you had any luck finding a solution to this? I'm so tired of not being able to use my headsets or speakers.
I don't have those headphones, though. I have 3 different bluetooth audio devices 2 of the same brand and the 3rd a different brand - none of them have proper quality. I've gone thru all the SupportAssist, Dell checks, Microsoft checks, anything that can be found. All drivers are supposedly up to date. Still a huge drop in quality once I did finally get them working. I have also rolled back drivers, disabled devices, enables devices - nothing makes a difference in the audio quality and this is a recent change. Wasn't always like this.
Please use peripheral device WH-1000XM4 so that it is detected and run Intel® Driver & Support Assistant to install the most recent drivers for your system. Thank you.
Thanks a million! I wish I knew what causes this to happen where the Bluetooth works and now doesn't causing us to have to get external adapters.
Definitely appreciate you getting back to this thread though! I've been fighting this almost non-stop for a week and I have 12-hour shifts at work where I could be working thru my online courses and haven't been able to because I have no headphones to use for the lectures! You're saving me! Thanks again!
The_Gigolo_Aunt
1 Rookie
•
10 Posts
2
September 10th, 2022 15:00
Hi GidaTheGoodWitch
Yes! Coincidentally I have jsut solved my moths of Bluetooth woes, I could use my Bluetooth WH-1000MX4 headphones with all other PCs, just not my AW R1 2014 after I reinstalled Windows.
The fault seems to be with the awful Broadcom BCM20702 Bluetooth 4.0 +HS USB Device.
My solution was to purchase a TP-Link Nano USB Bluetooth 5.0 Adapter (they're around £10) and problem solved.
All I did was disable the Broadcom device in Device Manager, then plug in the USB TP-Link Nano, I connected my headphones and they connected with Setero straight way and listed 'conected voive, music' as they did pre my Windows install.
I got really down trying to solve this, I spent a lot of money on these headphones and they worked on both Stereo and Hands Free Audio before I reinstalled Windows. I tried everything
https://community.sony.co.uk/t5/portable-audio/wh-1000mx4-bluetooth-stereo-not-shown-in-playback-devices-windows/m-p/3882056#M12519
https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/bluetooth-headphone-wont-connect-in-stereo-just-in/3858de2f-e397-4ac1-a612-9e0e238b585f?messageId=509373c8-2d9d-42ba-8292-e2907769356f
https://answers.microsoft.com/en-us/windows/forum/windows_10-hardware/windows-10-bluetooth-driver-for-heaphones-stereo/08525a5a-7561-425f-9c45-2d9a8220ce15?messageId=8d9a4f75-d072-4118-8151-8751d5c0755d
Hence I am now very happy that it is solved.
I really hope this helps
Peace n love
Nick
GidaTheGoodWitch
4 Posts
0
September 10th, 2022 10:00
Hello!
I am having a similar issue with ANY of my bluetooth speakers or headsets. Have you had any luck finding a solution to this? I'm so tired of not being able to use my headsets or speakers.
GidaTheGoodWitch
4 Posts
0
September 10th, 2022 11:00
I don't have those headphones, though. I have 3 different bluetooth audio devices 2 of the same brand and the 3rd a different brand - none of them have proper quality. I've gone thru all the SupportAssist, Dell checks, Microsoft checks, anything that can be found. All drivers are supposedly up to date. Still a huge drop in quality once I did finally get them working. I have also rolled back drivers, disabled devices, enables devices - nothing makes a difference in the audio quality and this is a recent change. Wasn't always like this.
crimsom
7 Technologist
•
6.1K Posts
0
September 10th, 2022 11:00
Hi @The_Gigolo_Aunt and @GidaTheGoodWitch welcome to this free user to user Alienware laptop discussion forum.
Please use peripheral device WH-1000XM4 so that it is detected and run Intel® Driver & Support Assistant to install the most recent drivers for your system. Thank you.
Support for Alienware 17 | Drivers & Downloads | Dell US
Support for WH-1000XM4 Wireless Noise-Cancelling Headphones | Sony USA.
GidaTheGoodWitch
4 Posts
0
September 10th, 2022 17:00
Thanks a million! I wish I knew what causes this to happen where the Bluetooth works and now doesn't causing us to have to get external adapters.
Definitely appreciate you getting back to this thread though! I've been fighting this almost non-stop for a week and I have 12-hour shifts at work where I could be working thru my online courses and haven't been able to because I have no headphones to use for the lectures! You're saving me! Thanks again!
GidaTheGoodWitch
4 Posts
0
September 12th, 2022 18:00
Huzzah!!! I have working bluetooth audio again!! THANK YOU!!!