17 R4, service and warranty complaint

So i bought a Dell Alienware 17r4 since march 2018 which is last year and i am an international student from Vietnam. This month, i come home which only for a holiday break and my Alienware was starting to have issues which the graphic card which also affect the motherboard. 

At first, i contacted Dell Vietnam and they told me to contact Dell USA, sure i was totally fine since i bought it in the USA. After doing some chit chat with a tech support from Alienware they told me that my "BASIC Warranty" will let me get fix after doing the transfer tag because i only stay here for a couple months until i went back to the USA and i have to wait for 15 days or something. 15 days later, i contacted Alienware tech again and this time, the guy told me to upgrade to the "PREMIUM warranty" in order for them to fix my laptop. So was the first guy lie to me or Dell trying to scam customers in order to get more money? And if i bought the premium will DELL promise to fix it or having me do something else? This needs to be fixed with a fully new system whether a new 17r5 over the 17r4 or a desktop version anything less would be unacceptable. Or at least get my laptop fix for me! This long BAD warranty settle was much affected my study due to no laptop use. If DELL not working with me on my case and continuing to provide this BAD services and keep excuses postponed reasons then i probably have the right to public this case on social network and send to USA news.