1 Rookie
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23 Posts
1
5294
September 6th, 2022 08:00
m15 R3, AW610M, lighting stopped working
The lights on my AW610M stopped working suddenly on this out of warranty m15 R3. I think this may have happened after a Windows update but not 100% sure of this. Interestingly, the lights on my AW920H headphones had stopped working too at the same time. A full uninstall and reinstall of the AWCC didn't fix anything. But, when I reset the headset to factory defaults, the lights came back on and are now working as usual. The same reset on a the mouse didn't fix the lighting. Thoughts on what else I could try?
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Michel88
1 Rookie
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1 Message
2
October 2nd, 2022 10:00
Hello,
I was having the exact same issue. I was able to solve it today by going directly to Dell's website and downloading a driver. You can find the driver update on the AW610M drivers page. I installed the AW610M firmware update from December 2021. Now the lights are working and I can also change settings in AWCC (Alienware Command Center). Hope this helps!
(edited)
crimsom
9 Technologist
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6.1K Posts
0
September 6th, 2022 09:00
Hi @waroftheworlds welcome to this free user to user Alienware laptop discussion forum.
Is the Dell Alienware 610M Gaming Mouse internal battery fully charged? Perhaps the lights do not function when internal battery charge is low.
Dell Alienware 610M Gaming Mouse Usage and Troubleshooting Guide See Troubleshooting - Mouse lighting is off.
Mary G
6 Operator
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20.1K Posts
0
September 6th, 2022 10:00
Does the rechargeable battery ever need to be replaced? Is it properly charged?
waroftheworlds
1 Rookie
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23 Posts
1
September 6th, 2022 10:00
The mouse is always connected via USB.
waroftheworlds
1 Rookie
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23 Posts
1
September 6th, 2022 11:00
Already tried the Troubleshooting steps (i.e. plugging into a different USB and restarting), but without luck.
waroftheworlds
1 Rookie
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23 Posts
1
September 6th, 2022 11:00
Yes, it is properly charged.
A51-06
7 Practitioner
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3.1K Posts
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13.7K Points
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September 7th, 2022 05:00
Hi @waroftheworlds,
I'd recommend going into Windows Settings and seeing what updates were installed so you can find out if any of those caused it.
waroftheworlds
1 Rookie
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23 Posts
1
September 15th, 2022 12:00
The lighting on my mouse started working again today out of the blue. There was a windows update last night, so it may be related. Just FYI.
A51-06
7 Practitioner
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13.7K Points
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September 16th, 2022 04:00
Hi @stevo999,
Did you try what I recommended above for @waroftheworlds which is Windows 10/11 Optional Updates in settings.
Sachiepistachie
3 Posts
0
December 13th, 2022 03:00
This solved the problem for me.
Grimels
3 Posts
0
March 1st, 2023 23:00
UPDATE: So after all that my mouse was still was lagging "disconnecting and reconnecting" I updated my BIOS from the Dell Website and FIXED! no more issues! I was also surprised to find so many other updates there that are picked up when scanning with Alienware/Nvidia/Etc Applications. Highly Recommend check there and updating any and all thats recent! its been a long road but finally all my issues are resolved with this mouse! Yay!