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Dell Alienware 610M Gaming Mouse Usage and Troubleshooting Guide

Summary: The Alienware 610M Gaming Mouse has many features and options, refer to each section to learn about the features of the Alienware 610M Gaming Mouse and how to use them.

This article may have been automatically translated. If you have any feedback regarding its quality, please let us know using the form at the bottom of this page.

Article Content


Symptoms


Refer to each section to learn about the features of the Alienware 610M Gaming Mouse and how to use them.

Cause

Resolution


 

What's in the Alienware 610M Gaming Mouse box

SLN318286_en_US__1I_Alienware_610M_Gaming Mouse_Box_Contents_BD_v1
Figure 1: Alienware 610M Gaming Mouse Box Contents
Numbers reference image above:
 SLN318286_en_US__2iC_Number_Caption1_BD_v1   Alienware Gaming Mouse - AW610M
 SLN318286_en_US__3iC_Number_Caption2_BD_v1   Micro USB to USB-A extension cable
 SLN318286_en_US__4iC_Number_Caption3_BD_v1   Adapter
 SLN318286_en_US__5iC_Number_Caption4_BD_v1   USB dongle (USB 2.0)
 SLN318286_en_US__6iC_Number_Caption5_BD_v1   Documents

 

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Mouse Features

SLN318286_en_US__7I_Alienware_610M_Gaming_Mouse_Features_BD_v1(1)
Figure 2: Alienware 610M Gaming Mouse Features
Numbers reference image above:
 SLN318286_en_US__2iC_Number_Caption1_BD_v1   Left button
 SLN318286_en_US__3iC_Number_Caption2_BD_v1   Scroll wheel
 SLN318286_en_US__4iC_Number_Caption3_BD_v1   DPI/battery indicators
 SLN318286_en_US__5iC_Number_Caption4_BD_v1   Right button
 SLN318286_en_US__6iC_Number_Caption5_BD_v1   DPI adjustment button
 SLN318286_en_US__13iC_Number_Caption6_BD_v1   Scrolling speed slider switch
 SLN318286_en_US__14iC_Number_Caption7_BD_v1   Power slider
 SLN318286_en_US__15iC_Number_Caption8_BD_v1   USB dongle
 SLN318286_en_US__16iC_Number_Caption9_BD_v1   Micro USB port
 SLN318286_en_US__17iC_Number_Caption10_BD_v1   Forward button
 SLN318286_en_US__18iC_Number_Caption11_BD_v1   Backward button

 

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Adjustable DPI (Dots Per Inch)

Press the DPI adjustment button to instantly change the mouse tracking resolution. DPI setting is indicated by the DPI indicator color. The DPI settings available are as follows:

- 800: Blue (  )
- 1800: Green (  ) (default)
- 3500: Yellow (  )
- 9000: Orange (  )
- 16000: Red (  )
Note: You can change the default DPI settings and customize the DPI stages and LED colors with the Alienware Command Center (AWCC) application.

 

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Scrolling Speed

Push the wheel notch slider up to set the scrolling speed to 12 or down to set the speed to 24.

SLN318286_en_US__21I_Alienware_610M_Gaming_Mouse_Scrolling_speed_BD_v1(1)
Figure 3: Alienware 610M Gaming Mouse Changing Scrolling Speed

 

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Setting up your gaming mouse

Unpacking your gaming mouse


  1. Place the mouse on the surface with the scrolling speed slider switch facing up.
    SLN318286_en_US__22I_Alienware_610M_Setting_Up_Your_Gaming_Mouse_BD_v1
    Figure 4: Alienware 610M Gaming Mouse Setup
  2. Remove the protective sheet.
    SLN318286_en_US__23I_Alienware_610M_Remove_The_Protective_Sheet_BD_v1
    Figure 5: Alienware 610M Gaming Mouse Removing Protective Sheet
  3. Push the USB dongle inside to release it from the slot.
    SLN318286_en_US__24I_Alienware_610M_Gaming_Mouse_Release_USB_Dongle_BD_v1
    Figure 6: Alienware 610M Gaming Mouse Release USB Dongle
  4. Remove the USB dongle from its slot.
    SLN318286_en_US__25I_Alienware_610M_Gaming_Mouse_Remove_USB_Dongle_BD_v1
    Figure 7: Alienware 610M Gaming Mouse Remove USB Dongle

Connecting the mouse in Wireless mode

  • Portable device:
    1. Connect the USB dongle to the USB 2.0 port on your portable device.
      SLN318286_en_US__26I_Alienware_610M_Gaming_Mouse_Connecting_the_USB_Dongle_Portable_Device_BD_v1
      Figure 8: Alienware 610M Gaming Mouse Connecting the USB Dongle to a Portable Device

  • Desktop:
    1. Connect the micro USB end of the USB extension cable to the adapter.
    2. Connect the other end of the USB extension cable to an available port on your desktop.
    3. Insert the USB dongle to the adapter.
      SLN318286_en_US__27I_Alienware_610M_Gaming_Mouse_Connecting_the_USB_Dongle_Desktop_BD_v1
      Figure 9: Alienware 610M Gaming Mouse Connecting the USB Dongle to a Desktop

Connecting the mouse in Wired mode

Note: The battery starts charging automatically in wired mode.
  1. Insert the USB dongle into the USB slot to lock it.
    SLN318286_en_US__24I_Alienware_610M_Gaming_Mouse_Release_USB_Dongle_BD_v1
    Figure 10: Alienware 610M Gaming Mouse Insert USB Dongle
  2. Connect the micro USB end of the USB extension cable to the USB port on the mouse.
  3. Connect the other end of the USB extension cable to an available USB 2.0 port on your desktop or portable device.
    SLN318286_en_US__30I_Alienware_610M_Gaming_Mouse_Connecting_Wired_BD_v1
    Figure 11: Alienware 610M Gaming Mouse Connecting Wired

Turning on the mouse

Slide the power slider towards the USB dongle slot to turn on the mouse.

SLN318286_en_US__31I_Alienware_610M_Gaming_Mouse_Turning_On_BD_v1
Figure 12: Turning on the Alienware 610M Gaming mouse

Charging the battery

Your gaming mouse has an embedded rechargeable battery.

For best results, ensure that the battery is fully charged for the first time usage.

  1. Connect one end of the USB extension cable to the micro USB port on the mouse.
    SLN318286_en_US__32I_Alienware_610M_Gaming_Mouse_Connecting_the_Charging_Cable_BD_v1
    Figure 13: Alienware 610M Gaming Mouse Connecting the Charging Cable to the Mouse
  2. Connect the other end of the USB extension cable to the USB 2.0 port on your desktop or portable device.
    SLN318286_en_US__33I_Alienware_610M_Gaming_Mouse_Connecting_the_Charging_Cable_to_the_Computer_BD_v1
    Figure 14: Alienware 610M Gaming Mouse Connecting the Charging Cable to the Computer
  3. Wait until the battery indicator turns solid green. Solid green color indicates that the battery is fully charged.

Battery indicator colors

  • Low power: Flashing amber (  )
  • Charging: Morphing between amber (  ) and green (  ).
  • Fully charged: Solid green (  ) (default)

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Installing the Alienware Command Center (AWCC) and Alienware Gaming Peripheral Driver

To control the features and options you will need the Alienware Command Center (AWCC) and Alienware Gaming Peripheral driver. You can get the latest versions directly from the Dell Support Site. For more information, refer to the steps below.

Note:
  • AWCC requires Windows 10 version 16299 or later.
  • It is recommended that you update Windows and the drivers for your computer before installing the Alienware Command Center. For more information refer to Microsoft Knowledge Base article Windows Update: FAQ and Dell Knowledge Base article Drivers and Downloads FAQs.
  • When your computer is preinstalled with AWCC 5.2.45.0 or later, you will still need to install the Alienware Gaming Peripheral driver (refer to the following steps), after that you can configure your Alienware 610M Gaming Mouse. For more information refer to Dell Knowledge Base article Alienware Command Center Quick Guide.
  • When your computer is not preinstalled with 5.2.45.0 or later, perform the following steps to install the latest AWCC and Alienware Gaming Peripheral driver. AWCC 5.2.42 or later can co-exist with older versions of AWCC on the same computer, so you can continue to use the older version to configure your computer.
  1. Make sure the computer is connected to the internet.
  2. Browse to the AW610M Gaming RGB Mouse Online Driver Page.
  3. Select the Operating System installed on your computer using the drop down menu under Operating system:.
    Note: When your computer is preinstalled with AWCC 5.2.45.0 or later, you can skip to Step 9.

  4. Touch or click Download to the right of Alienware Command Center (do not close the browser window).
  5. Depending on your browser, you will get different options. The following steps are based on using the Chrome browser.
  6. Once the Alienware Command Center is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts.
  7. On the InstallShield Wizard Complete window, touch or click Finish.
  8. Wait for the Dell Update Package window to appear, and then touch or click Close.
  9. Touch or click Download to the right of Alienware Gaming Peripheral driver.
  10. Once the Alienware 610M Gaming Mouse Driver is downloaded, touch or click the file listed at the bottom of the screen to start the installation process, and follow the prompts.
  11. After the driver is installed, make sure the AW610M Gaming RGB Mouse is attached to the computer.
  12. Make sure the AW610M Gaming RGB Mouse is turned on.
  13. Launch the Alienware Command Center.
    Note: The Alienware Command Center may take a while to start, as it may be downloading additional software or starting the command center service.

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Installing and Using the AW610M Pairing Tool

You may experience a situation where when you use your mouse, the cursor does not move, this may be due to the pairing between the mouse and USB wireless dongle have become un-coupled.

Follow the instructions to perform troubleshooting steps, and how to install and use the AW610M Pairing Tool, when needed.

  1. Make sure mouse is turned on.
  2. Make sure the USB wireless dongle is connected to the notebook or desktop.
  3. When that does not resolve the issue, restart the computer. Save any data, close any open program(s), and then restart the notebook or desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the notebook or desktop off. You may lose any data that is not saved.
  4. When the cursor still does not move, browse to the AW610M Gaming RGB Mouse Online Driver Page.
  5. Select the Operating System installed on your computer using the drop down menu under Operating system:.
  6. Touch or click Download to the right of AW610M Pairing Tool.
  7. Depending on your browser, you will get different options. The following steps are based on using the Chrome browser.
  8. Once the AW610M Pairing Tool is downloaded, touch or click the file listed at the bottom of the screen, the AW610M Pairing Tool will run, and follow the steps.
  9. Turn the mouse off and the back on, then wait 10 seconds to see if if the cursor moves.
    Note: When the cursor still does not move, restart the computer. Make sure to save any data, close any open program(s), and then restart the notebook or desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the portable device/desktop off. You may lose any data that is not saved.

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Troubleshooting

Problems Possible solutions
Mouse is not functioning. Connect the USB extension cable to another USB port. A notification appears indicating that drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.
Restart the computer.
Mouse lighting is off. Press any button to wake up the mouse from sleep mode.
Connect the USB extension cable or USB wireless dongle to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.
Restart the computer.
Mouse is not running based on the selected configuration in Alien Command Center. Ensure that the Alienware Command Center is installed on your computer.
Open the Alienware Command Center and ensure that the selected configuration is setup and saved.
Resolving cursor issues. Connect the USB extension cable or USB wireless dongle to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.
Ensure that the optical opening at the bottom of the mouse is clean.
Ensure that the surface you are using has enough of a pattern in it that the mouse can indicate when it is moved. Use a mouse pad so that the mouse can indicate the movement by reflections. A uniform surface is harder for the mouse to indicate when it is being moved.
Save any data, close any open program(s), and then restart the notebook or desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the notebook or desktop off. You may lose any data that is not saved.
Follow the instruction in the Installing and Using the AW610M Pairing Tool section, starting with Step 4.
Resolving mouse button issues. Ensure that there is nothing preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down.
Connect the USB extension cable or USB wireless dongle to another USB port. A notification appears indicating that the drivers are being installed. If so, wait until a notification to appear indicating that the drivers are installed before you use the mouse.
Save any data, close any open program(s), and then restart the notebook or desktop. When you do not have another mouse or touchscreen, you may have to hold the power button down for at least 15 seconds to turn the notebook or desktop off. You may lose any data that is not saved.
Troubleshooting a slow moving cursor. Ensure that the optical opening at the bottom of the mouse is clean.
Ensure that the surface you are using has enough of a pattern in it that the mouse can indicate when it is moved. Use a mouse pad so that the mouse can indicate the movement by reflections. A uniform surface is harder for the mouse to indicate when it is being moved.
Change the mouse settings to adjust the pointer speed.
  1. In the Search box, type main.cpl.
  2. Click or tap main.cpl in the list of programs.
  3. Click or tap the Pointer Options tab.
  4. Move the slider under Select a Pointer Speed to adjust the cursor speed to the desired level.
  5. Click or tap OK.
Troubleshooting cursor lagging. Cursor lagging might be due to wireless interference between the mouse and the USB wireless dongle. Use the USB wireless extension adapter to connect the USB wireless dongle to the notebook or desktop.
Troubleshooting lift off distance (LOD) surface calibration issues. The LOD surface calibration depends on the surface characteristics and may not work on all surfaces.
Using a dark colored fabric mouse pad might improve LOD calibration.

Mouse Usage and Troubleshooting Guide
Provides basic troubleshooting steps for issues such as: cursor movement not smooth or does not move at all, scroll wheel has erratic movement, and keyboard and mouse not working after a restart.

For the AW610M applications and drivers, browse to the AW610M Online Driver Page.

For the AW610M Quick Start Guide, browse to the AW610M Online Manual Page, and then touch or click View PDF to the right of Alienware 610M RGB Gaming Mouse Quick Start Guide, located in the Manuals and Documents section.

For the AW610M User Guide, browse to the AW610M Online Manual Page, and then touch or click View PDF to the right of Alienware 610M RGB Gaming Mouse User Guide, located in the Manuals and Documents section.

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Additional Information

Dell Mouse Support Site
Learn how to use and troubleshoot problems with the mouse you use with your computer. You can find information about Troubleshooting steps, How-To guides and relevant Support Videos for assistance.

For the AW610M applications and drivers, browse to the AW610M Online Driver Page.

For the AW610M Quick Start Guide, browse to the AW610M Online Manual Page, and then touch or click View PDF to the right of Alienware 610M RGB Gaming Mouse Quick Start Guide, located in the Manuals and Documents section.

For the AW610M User Guide, browse to the AW610M Online Manual Page, and then touch or click View PDF to the right of Alienware 610M RGB Gaming Mouse User Guide, located in the Manuals and Documents section.

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Article Properties


Affected Product

Alienware Wired/Wireless Gaming Mouse | AW610M

Last Published Date

03 Aug 2021

Version

5

Article Type

Solution