Drivers and Downloads FAQs

A driver is a small but essential piece of software that is written for a specific operating system like Microsoft Windows 10. The operating system uses the driver to communicate with a hardware device such as a printer, video card, sound card, network adapters, etc. Microsoft Windows operating systems includes drivers for most devices, however, device-specific drivers may need to be downloaded and installed from the manufacturer's website.

Without drivers, the devices that you connect to your PC would not work properly. Dell develops drivers so that the operating system on your Dell PC can work with your Dell devices and applications.

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Dell releases updated device drivers frequently to ensure that your Dell PC has the latest security patches, fixes, and functionality available.

When you update the device drivers, you are taking a preventive measure to protect your PC and ensure your hardware and devices work properly.

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Device drivers should be updated when you have reinstalled the operating system using either CD, DVD, or a USB drive or when you are facing any issues like Wi-Fi or other network issues, video (GPU) issues or audio (sound) issues.

We also recommended that you install or update the device drivers if you have performed a factory reset of your Dell PC using Dell Backup and Recovery or other factory reset methods. This ensures that you have the latest device drivers that are installed on your PC and ensure that the devices function optimally.

However, if your PC is working fine and the driver is not listed as an Urgent or Recommended download, there may be no reason to update. Updating drivers unnecessarily can and in some rare cases, create problems. Review the criticality information listed on the driver download page for more information.

Installing or updating the device drivers may help with:

• Increased system performance
• Patch security risks
• Expanded compatibility
• To fix problems
• Include additional features

 

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install device drivers from Dell Drivers & Downloads website.

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Refer to the Dell Knowledge Base article Dell Printer Uninstalling, Downloading and Installing Printer Drivers, Software, Manuals and Firmware, for information about obtaining and installing the latest drivers and utilities for your printer

When looking for Windows 10, Windows 8 or Windows 7 drivers for your printer and it is not listed as having any for those Operating System, some or all the printer's functionality may still be available using Compatibility Mode as a means to install printer drivers from a past version of Windows. For more information, refer to Dell Knowledge Base article Installing Printer Drivers From a Previous Version of Windows

If a keyboard and mouse came bundled with your PC, you may also find the device drivers using the keyword search or category filter on the "Drivers & Downloads" tab of your PC's product support page.

For devices that were not made by Dell, you must look for the device drivers on the manufacturer's website.

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Dell factory installed software can be downloaded from:

• Dell Digital Delivery - Provides an easy and new way to buy software when you purchase a PC. You can automatically download and install available software titles on select systems. All that it takes is an Internet connection and a few minutes, so you can enjoy the customization Dell stands for, without the wait, and get right back to work. For more information, refer to the Dell knowledge-base article How do I use Dell Digital Delivery?

• Dell Digital Locker - Dell Digital Locker allows you to view and manage your products, software, and licensing information in one location. With Dell Digital Locker, you can download purchased software, access licensed software products, view software license entitlements and more. For more information, refer to the Frequently asked questions page.

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Device drivers are sorted into 'Categories' on Dell Drivers & Downloads website. It allows you to easily identify and download a specific type of device driver based on functionality of the device. The categories of device drivers vary between different Dell products. Some of the generic categories are:

Applications

Applications category lists software downloads that Dell is providing for use with your Dell PC, including but not limited to:

• Dell Quickset utility
• Dell Webcam Manager
• Fingerprint Reader application
• Dell Digital Delivery
• Dell Update
• Dell Help & Support

Other factory-installed software or digital purchases may be available at one of the following locations:

• Dell Digital Delivery - Provides an easy and new way to buy software when you purchase a PC. You can automatically download and install available software titles on select systems. All that it takes is an Internet connection and a few minutes, so you can enjoy the customization Dell stands for, without the wait, and get right back to work. For more information, refer to the Dell knowledge-base article How do I use Dell Digital Delivery?

• Dell Digital Locker - Dell Digital Locker allows you to view and manage your products, software, and licensing information in one location. With Dell Digital Locker, you can download purchased software, access licensed software products, view software license entitlements and more. For more information, refer to the Frequently asked questions page.

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Audio

Audio category lists device drivers for the audio (sound) card in your Dell PC. Audio drivers enable or improve functionality by enabling the speaker ports to transmit sound. Installing the audio drivers can typically fix no sound or even sound quality issues.

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BIOS

BIOS category lists System BIOS flash utilities that allow you to update the System BIOS firmware of your Dell PC. The acronym BIOS stands for Basic Input/Output System which controls and activates most hardware components of a PC. The primary function of a PC's BIOS is to recognize and initiate all the hardware components to make them available for use. The term 'Flashing' the BIOS is synonymous with updating the motherboard's BIOS to the latest version. BIOS updates provide feature updates and bug fixes. When the PC is first started, the BIOS activates all the hardware components that are required by the PC to boot into an Operating System including but not limited to:

• Chipset
• Processor
• System Memory (RAM)
• Hard Disk Drive
• Graphics card
• Keyboard & Mouse

For more information about BIOS, browse to the Dell knowledge-base article What is BIOS and how do I download and install the latest BIOS.

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Chipset

The chipset category lists the chipset drivers that are required for your Dell PC. It is essential to install the Chipset drivers before installing the other device drivers.

Chipset is a collection of multiple integrated circuits that are designed to perform one or more related functions on the motherboard. Chipset drivers are responsible for controlling communication between different components in your PC: the processor (CPU), video card (GPU), hard disk drives, PCI devices, memory (RAM), USB controller drivers and others. Basic chipset drivers are typically included as part of the operating system, however, specific chipset drivers provide optimal performance of the motherboard. Updating the chipset drivers is important, especially if you are experiencing slow system performance. The chipset category in Dell Drivers & Downloads page may contain multiple drivers that are required for your PC. This includes the chipset driver, controller drivers, card reader drivers, USB 3.0 controller drivers, Intel Dynamic Platform and Thermal Framework driver, Intel Management Engine Components driver, etc. It is essential that you install all the drivers that are listed under the chipset category.

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Modem/Communications

The modem/communications category contains device drivers and utilities for internal or external 56k dial-up modems, mobile broadband cards, and in some rare cases device drivers for Bluetooth cards.

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Mouse, Keyboard, and Input Devices

The mouse, keyboard, and input devices category contain device drivers for the touchpad, integrated webcam, mice, and keyboard.

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Network

The network category contains device drivers for ethernet (wired), Wi-Fi (wireless) and Bluetooth cards.

To recognize these devices and perform optimally, the operating system requires the network drivers to be installed.

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Operating System

The operating system category contains a link to the Dell OS Recovery Tool page. On the Dell OS Recovery Tool page, you can download a Dell ISO recovery image file for Microsoft Windows or Linux and use the Dell OS Recovery Tool to create a bootable USB drive.

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Removable storage

This section contains firmware upgrades for CD, DVD, or Blu-ray drives. The firmware for CD, DVD, or Blu-ray drive increases or expands reading and recording functionality with different types of optical media. It can typically fix reading or recording issues with the optical drive.

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Security

This category contains drivers and utilities that are required for some Dell Latitude laptops. Depending on the system configuration, you may not need to install these device drivers.

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Serial ATA

This category contains hard disk drive utilities for storage management.

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System utilities

Dell System Software is a utility that provides critical updates and patches for the operating system. It is necessary for the proper functioning of your Dell PC.

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Video

This category contains device drivers and utilities for the video or graphics (GPU) card that is installed on your Dell PC. Video or graphics (GPU) driver is a program that controls how your video or graphics (GPU) card works with the rest of your PC: applications that you are using, the monitor being used and so on.

Dell recommends that you download and install the video or graphics (GPU) driver from the Dell Drivers & downloads website.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install device drivers from Dell Drivers & Downloads website.

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Dell SupportAssist app (formerly Dell System Detect) is an application that runs on your Windows-based PC or tablet with your permission and interacts with the Dell Support website so that we can provide a better and more personalized support experience.

The three main actions that you can take on Dell Support website that use Dell SupportAssist app (formerly Dell System Detect) are:

1. Detect product - Identify the Service Tag or Express Service Code of your Dell product.
2. Detect drivers - Scan the existing device drivers and present a list of available driver updates.
3. Run diagnostics - Dell SupportAssist app (formerly Dell System Detect) helps invoke Dell SupportAssist, a diagnostic tool to run a hardware diagnostic test.

For more information, refer to the Dell knowledge-base article Dell SupportAssist app (formerly Dell System Detect): Common Questions.

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Dell Update or Dell Update Package (DUP) is a software that automates the installation of device drivers and application updates specific for your device. Dell Update software is supported on Inspiron, Vostro, XPS and Alienware PCs running Microsoft Windows 7, Windows 8.1, and Windows 10. This application is needed to receive driver and application updates. Device drivers and application updates may help in the following areas:

• Performance improvements
• Expand compatibility
• Fix Minor issues

 

For more information, refer to the Dell knowledge-base article Dell Update - Overview and common questions.

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Dell Command | Update is installed as a standalone application on a business client supported platform to provide a Windows update experience for systems software released by Dell. This application is installed locally on the target systems and simplifies BIOS, firmware, device drivers, and application update experience on Dell Client Hardware. This application can also be used to install drivers after the Operating System and network drivers are installed based on the system identity.

Dell Command | Update is designed to allow users to specify their update preferences and apply updates based on the criticality. Alternatively, you can use the scheduling option to keep your PCs up to date with the latest systems software released by Dell.

Supported Dell PCs:

• Dell OptiPlex
• Dell Latitude
• Dell Precision
• Dell XPS

 

For more information, refer to the Dell knowledge-base article How to use Dell Command | Update to update all drivers BIOS and firmware for your system.

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Dell SupportAssist (formerly My Dell or Dell Support Center) is a control panel for system tools and diagnostics. It contains extensive help sections for online tools, warranty information, Dell technical support links and Dell customer support channels. Access all system controls like Device Manager, Network Connections and more from a single location.

Dell SupportAssist also proactively checks the health of your system’s hardware and software. When an issue is detected, the necessary system state information is sent to Dell for troubleshooting to begin. Dell contacts you to start the resolution conversation, preventing issues from becoming costly problems. Review the User Guide and Frequently Asked Questions documents for more details.

Features:

• PC Checkup Diagnostics, which are powered by PC Doctor
• Backup and Recovery: Creating your backup recovery image
• Owner's manual (soft copy)
• Online troubleshooting resources
• Online tips to resolve computer issues
• FAQ about the system specifics
• System Warranty Information
• Contacting Dell Technical Support
• Contacting Dell Customer Support

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Get email notifications when there are new or updated device drivers for the Dell product that you are interested in through Support Notifications. Support Notifications gives you quick and easy access to updates about support services for your Dell products. You can subscribe to receive notifications by email and/or text message (SMS) for Service Request updates, knowledge base article updates and device driver updates. To create or manage subscriptions for your Dell products, visit the Support Notifications page.

To learn more about Support Notifications, refer to the Dell knowledge-base article Support Notifications: Overview and common questions.

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Device Manager is a control panel applet in Microsoft Windows operating system. It allows users to view and control the status of hardware that is attached to the PC. Device manager is also an important troubleshooting tool that can help you troubleshoot issues with hardware devices. It displays all the hardware devices that are installed in your PC and allows you to manage the device drivers, view devices that are not functioning and disable specific devices (if required).

In device manager, for each device you can:

1. Install the device driver.
2. Enable or disable the hardware device.
3. Check to see if the hardware device is working properly.
4. View the technical properties of the hardware device.

By default, the device manager displays a list of the installed hardware devices which are sorted by category. You can expand these categories to view which specific hardware component is installed in your PC.

Manage device drivers

A device’s properties window contains information and settings that are specific to that type of hardware. The settings that matter most for troubleshooting are the device driver settings. After right-clicking a device, select Properties and click the Driver tab. You will find information about the currently installed driver.

• Driver Details: View details about the exact location of the driver files being used by the device on your PC.
• Update Driver: Install an updated driver. Windows allows you to search online for an updated driver or manually choose a driver that has been downloaded to your PC, just as you can when installing devices normally. Searching for an updated driver may help if the driver is old and outdated. If you want to manually choose a custom, downloaded driver for a device, you can do it from here.
• Roll Back Driver: Revert to the driver the device was previously using. If you have updated the driver to a new version and the hardware is not working right, you should consider downgrading the driver to the previous version. You may download the old driver and manually install it, but this button provides a quick way to downgrade your driver to the previous version. If this button is grayed out, the driver has not been updated, so there is no previous driver to roll back to.
• Disable: Disable the device, preventing it from working in Windows until you reenable it.
• Uninstall: Uninstall the drivers associated with the device from your PC. This may not remove all driver files, uninstall the device drivers from Programs and Features (previously known as Add/Remove Programs) in Windows Control Panel. Once the device driver has been uninstalled, ensure to reboot your PC.

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1. Browse to Dell Drivers & Downloads website.
2. Identify your Dell product
   • Click Detect Product to auto-detect your Dell product.
     Follow the on-screen instructions to install the Dell SupportAssist app. Refer to the Dell knowledge-base article Dell SupportAssist app (formerly Dell System Detect): Common Questions for more information.
   • Enter the Service Tag, Express Service Code or Serial number for your Dell product and click Submit.
   • Select your Dell product manually by clicking View Products.
3. Click Detect Drivers to allow Dell to automatically scan your PC and list all available device drivers.
4. Alternatively, you can locate device drivers manually using:
   • Keyword search box - Enter a keyword of the device driver you are looking for, an example - BIOS, Chipset, Audio, Video, etc.
   • Operating System & Category filters - Select the operating system that is installed on your Dell PC and choose a device driver category.
   Note: To view device drivers for your specific Dell PC, select the check-box "Show drivers for Service Tag".
5. Click the Download next to the device driver of your choice and save the file.
   You may have to click View More to see more drivers.
6. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
7. Double-click the .exe device driver installation file and follow the on-screen instructions to complete the installation process.
   Some device drivers may require you to reboot the PC to complete the installation process.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install device drivers from Dell Drivers & Downloads website.

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1. Browse to Dell Drivers & Downloads website.
2. Identify your Dell product
   • Click Detect Product to auto-detect your Dell product.
     Follow the on-screen instructions to install the Dell SupportAssist app. Refer to the Dell knowledge-base article Dell SupportAssist app (formerly Dell System Detect): Common Questions for more information.
   • Enter the Service Tag, Express Service Code or Serial number for your Dell product and click Submit.
   • Select your Dell product manually by clicking View Products.
3. Click Detect Drivers to allow Dell to automatically scan your PC and list available drivers.
4. Alternatively, you can locate drivers manually using:
   • Keyword search box - Enter a keyword of the driver you are looking for, an example - BIOS, Chipset, Audio, Video, etc.
   • Operating System & Category filters - Select the operating system that is installed on your Dell PC and choose a driver category.
   Note: To view device drivers for your specific Dell PC, select the check-box "Show drivers for Service Tag".
5. Select the check-box next to the device driver of your choice.
   You may have to click View More to see more device drivers.
6. Repeat Step 5 until you have selected all the required device drivers.
7. Click Download Selected Files button.
   To view the list of selected device drivers, click Download list.
8. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
9. Double-click the .exe device driver installation file and follow the on-screen instructions to complete the installation process.
   Some device drivers may require you to reboot the PC to complete the installation process.

 

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install device drivers from Dell Drivers & Downloads website.

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You may use any working computer or mobile device to download the device drivers from Dell Drivers & Downloads website.

Once the necessary device drivers are downloaded, you can save the downloaded files to an external USB drive or even copy the files to a CD or DVD whichever is available.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install device drivers from Dell Drivers & Downloads website.

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If you have chosen to search for an individual device driver rather than having Dell automatically update them, you must check the filters that you have selected. There may be some device drivers or applications that are available for your product model but do not match your PC’s original configuration. If you are searching by a Service Tag, you will only see device drivers for the components that were included when you bought your system. To see all device drivers for your product model, deselect the "Show drivers for Service Tag" check-box.

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You should consider updating device drivers in Windows when you install a new hardware device and it does not work automatically or after reinstalling or upgrading Windows on your PC.

Updating device drivers is also a great troubleshooting step when the device is not functioning properly or generating an error, like a Device Manager error code. In some instances, an updated device driver might enable new features for the hardware as provided by the manufacturer.

Device drivers can be updated by downloading and installing the latest device drivers through:

• Windows Update - Some device drivers get updated through Windows Update.
• Dell Drivers & Downloads website or the device manufacturer's website.
  Note: For devices that were preinstalled in your Dell PC, it is recommended that you download the device drivers from Dell Drivers & Downloads website.
  For non-Dell devices, visit the device manufacturer's website for more information.

Refer to the informational videos section in this knowledge-base article for a video guide on how to identify the driver version and how to download and install the latest device drivers from Dell Drivers & Downloads website.

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Device driver installation is critical if you have reinstalled Microsoft Windows operating system on your Dell PC. It is equally important that you install the device drivers in the correct order for your PC to function correctly. In some scenarios, you may be required to reinstall or update the device driver if you are encountering any issues with a specific device.

Refer to the Dell knowledge-base article How to reinstall device drivers in the correct order? for more information.

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Dell Drivers & Downloads website can scan your PC and present a list that can be referenced to help you identify what components were installed in the original configuration or current system configuration.

1. Browse to Dell Drivers & Downloads website.
2. Identify your Dell product
   • Click Detect Product to auto-detect your Dell product.
     Follow the on-screen instructions to install the Dell SupportAssist app. Refer to the Dell knowledge-base article Dell SupportAssist app (formerly Dell System Detect): Common Questions for more information.
   • Enter the Service Tag, Express Service Code or Serial number for your Dell product and click Submit.
   • Select your Dell product manually by clicking View Products.
3. Click System Configuration under the product banner.
4. Click Original configuration or Current configuration tab.
   Note: Dell SupportAssist app (formerly Dell System Detect) is required to identify the Service Tag or Express Service Code and identify the list of components. Dell SupportAssist app may be installed automatically in the process.

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To check what version of Microsoft Windows is installed on a Windows 10, Windows 8.1 or Windows 8 PC:

1. Press the Windows logo key + X on the keyboard.
2. Click System.

To check what version of Microsoft Windows is installed on a Windows 7, Windows Vista or Windows XP PC:

1. Press the Windows logo key + R on the keyboard.
2. In the Run dialog box, type sysdm.cpl and press the Enter key.
3. Click the General tab.

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To download 32-bit device drivers for your Dell PC, follow these steps:

1. Browse to Dell Drivers & Downloads website.
2. Identify your Dell product
   • Click Detect Product to auto-detect your Dell product.
     Follow the on-screen instructions to install the Dell SupportAssist app. Refer to the Dell knowledge-base article Dell SupportAssist app (formerly Dell System Detect): Common Questions for more information.
   • Enter the Service Tag, Express Service Code or Serial number for your Dell product and click Submit.
   • Select your Dell product manually by clicking View Products.
3. Change the Operating System & Category filter to Windows 32-bit (if available)
   Note: To view device drivers for your specific Dell PC, select the check-box "Show drivers for Service Tag".
4. Click Download next to the device driver of your choice and save the file.
   You may have to click View More to see more drivers.
5. Using File Explorer (also known as Windows Explorer), browse to the location where the downloaded file was saved.
6. Double-click the .exe device driver installation file and follow the on-screen instructions to complete the installation process.
   Some device drivers may require you to reboot the PC to complete the installation process.

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To access device manager in Microsoft Windows:

1. Press the Windows logo + R key on the keyboard.
2. Type devmgmt.msc in the run dialog box.
3. Press the Enter key.

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When you need to uninstall a device driver completely, it is recommended to use the device's uninstaller program. If an uninstaller is available, you should find it under Programs and Features (previously called Add/Remove Programs) in Windows Control Panel. Some devices will not have an uninstaller, or the uninstaller may not appear in Programs and Features (previously called Add/Remove Programs) list. In such instances, you may use Device Manager to remove the device driver completely.

Uninstalling a device driver from Windows Control Panel

1. Press the Windows logo key + R key on the keyboard.
2. In the Run dialog box, type appwiz.cpl and press the Enter key.
3. In the Programs and Features (previously called Add/Remove Programs), locate the device driver from the list.
4. Double-click the entry to begin the uninstallation process.
5. Reboot the PC.

Uninstalling a device driver from Device Manager

1. Press the Windows logo key + R key on the keyboard.
2. In the Run dialog box, type devmgmt.msc and press the Enter key.
3. In Device Manager, locate the device that you want to uninstall.
   Note: Navigate through the hardware categories by clicking > or + sign, depending on the version of Windows.
4. Right-click the device and click Uninstall.
5. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
6. Click OK to confirm and proceed with uninstallation.
7. Once the uninstallation is complete, reboot the PC.

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The rollback driver feature available in Windows Device Manager is used to uninstall the current device driver and then automatically install the previously installed version of the device driver.

The most common reason to use the driver rollback feature is to reverse a driver update that caused any problem to the functionality of a hardware device.

To roll back a device driver in Microsoft Windows:

1. Press the Windows logo key + R key on the keyboard.
2. In the Run dialog box, type devmgmt.msc and press the Enter key.
3. In Device Manager, locate the device that needs a driver rollback.
   Note: Navigate through the hardware categories by clicking > or + sign, depending on your version of Windows.
4. Right-click on the device's name or icon and select Properties.
5. In the Properties window, click the Driver tab.
6. Click Roll Back Driver button, to revert the device driver to the previous version.
   Note: If Roll Back Driver button is disabled, Windows does not have a previous version of the device driver available to roll back. The driver rollback only allows you to roll back a device driver once. The driver rollback feature is not available for printer drivers.
7. Click Yes to confirm and proceed with device driver rollback.
8. Click Close.
9. Click Yes on the System Settings Change dialog box to reboot the PC.

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To find an error code for a device in Windows Device Manager, follow these steps:

1. Press the Windows logo key + R key on the keyboard.
2. In the run dialog box, type devmgmt.msc and press the Enter key.
3. Right-click on the device that has the problem and click Properties.
4. In the Properties dialog box, the error code is mentioned under Device status.

Refer to Microsoft's knowledge-base article Error codes in Device Manager in Windows for more information.

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In rare cases, a device may not work as expected after an update. This can happen when there is an issue with the update or if another device driver is in conflict with the one that was updated. To fix this issue, you can roll back, or revert, the device driver to the previous version.

To know more, refer to the How do I roll back a device driver to a previous version? section of this Dell knowledge-base article.

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Some hardware devices may be listed as an "Unknown Device" in Windows Device Manager if the device driver is not available or installed on the PC.

• Windows Update
  Run Windows Update on your Dell PC. Windows Update scans your PC and auto-detects the device driver, install all the recommended device drivers.
• Dell Drivers & Downloads
  For hardware devices that was preinstalled on your Dell PC, download the device drivers from the Dell Drivers & Downloads website.
• Device manufacturer's website
  If the "Unknown Device" appeared after you plugged in a third-party device to your Dell PC, use the CD/DVD disc or USB key that came with the device to install the device driver. Or, you may also visit the device manufacturer's website to download and install the latest device driver.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install the latest device drivers from Dell Drivers & Downloads website.

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A yellow exclamation mark in Device Manager indicates that Windows has detected a problem with the device. Most device manager errors can be resolved by uninstalling and/or installing the latest device driver.

1. Press the Windows logo key + R key on the keyboard.
2. In the Run dialog box, type devmgmt.msc and press the Enter key.
3. In Device Manager, locate the device that has a yellow exclamation mark.
4. Right-click the device and click Uninstall.
5. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
6. Click OK to confirm and proceed with uninstallation.
7. Once the uninstallation is complete, reboot the PC.

Once the PC has rebooted, Microsoft Windows will automatically detect and attempt to reinstall the device driver. If the red X remains after the reboot, depending on the device, download, and install the device driver from Dell Drivers & Downloads website or the device manufacturer's website.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install the latest device drivers from Dell Drivers & Downloads website.

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A red X next to a device in Windows Device Manager indicates that the device is either disabled or Microsoft Windows is unable to communicate with the device due to a corrupt or deleted device driver file. To resolve this issue:

1. Press the Windows logo key + R key on the keyboard.
2. In the run dialog box, type devmgmt.msc and press the Enter key.
3. Right-click on the device that has the problem and click Properties.
4. Click the Device Usage drop-down and select Use this device (enabled). If this option is already selected, move to the next step.
5. In the Properties window, click the Driver tab and click Uninstall.
6. In the Confirm Device Uninstall window, check the box Delete the driver software for this device (if available).
7. Click OK to confirm and proceed with uninstallation.
8. Once the uninstallation is complete, reboot the PC.

Once the PC has rebooted, Microsoft Windows will automatically detect and attempt to reinstall the device driver. If the red X remains after the reboot, depending on the device, download, and install the device driver from Dell Drivers & Downloads website or the device manufacturer's website.

Refer to the informational videos section in this knowledge-base article for a video guide on how to download and install the latest device drivers from Dell Drivers & Downloads website.

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This error message is noticed while installing Intel Graphics driver on your Dell PC. The error could be caused due to:

• Incorrect video driver
• Driver and OS version do not match, example: installing a 64-bit driver on a 32-bit operating system or the opposite way.

To learn more about how to resolve this error, refer to the Dell knowledge-base article How to resolve "This computer does not meet the minimum requirements for installing the software" error message.

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This error message is noticed while installing Intel drivers on your Dell PC. The error could be caused due to:

• Incorrect driver version
• Driver and OS version do not match, for example: installing a 64-bit driver on a 32-bit operating system or the opposite way.
• If the build number of your Windows version does not match the defined BuildNumber that is part of the driver package.

Solution:

1. Restart the PC.
2. Try to download and install the device driver again.
3. Run Microsoft Windows Updates.
   Note: To learn more, refer to Microsoft knowledge-base article Windows Update FAQ  .

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