Article Number: 000130387
Dell SupportAssist app (formerly Dell System Detect) is an application that runs on your Windows-based PC or tablet with your permission and interacts with the Dell Support website so that we can provide a better and more personalized support experience.
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NOTE: Some firewall or antivirus software may block or limit the functionality of Dell System Detect without a notification.
Cause information is not available.
There are three main actions that you can take on the Dell Support website that use the Dell SupportAssist application. When you take one of these actions, you will either be prompted to download and install Dell SupportAssist if it is not already installed or the application will automatically start and install the latest version before completing the action.
This is the most common use of the Dell SupportAssist app. At various points on the Dell Support website, you have the option to have your Dell product detected so that Dell can provide targeted support. When you click Detect Product, the application runs on your computer and detects the Service Tag of your Dell computer. Dell then uses the Service Tag to look up product information, such as your original system configuration and warranty end date, to provide a product-specific support experience.
Once you have identified your product, you have the option to run a Detect Drivers (System Analysis) on the Driver & Downloads tab of the Product Support page. When you click Detect Drivers (System Analysis), Dell SupportAssist looks at which drivers are installed on your system and compares it with the latest available drivers. This is the most accurate way to determine which drivers are out of date on your system. Once the scan is complete, you can choose to "autoinstall" the updates with the Dell SupportAssist application. Similarly, Dell SupportAssist is used when you choose to download drivers from your downloads list or any time the driver size is greater than 2GB. Learn How to Automatically Download and Install Drivers on a Dell Computer.
You also have the option to run a diagnostic test from the Diagnostics tab of the Product Support page to detect and solve common hardware and software problems. When you click Run Diagnostic, the Dell SupportAssist application acts like a bridge between the Dell website and the Dell SupportAssist application. Dell SupportAssist helps invoke Dell diagnostic tools (SupportAssist) in the right mode and manages the progress and communications protocol between the tools seamlessly.
The instructions below apply to the following Microsoft Windows Operating Systems:
To uninstall Dell SupportAssist from your computer:
For most issues, downloading and installing the latest version of Dell SupportAssist helps resolve these issues.
If SupportAssist is stuck while running a hardware diagnostic, see the Dell knowledge base article SupportAssist Hardware Scan Stuck at 97 or 98 Percent.
If Dell SupportAssist installation fails with the error message "Cannot continue. This application is improperly formatted. Contact the application vendor for assistance.", refer to the Dell knowledge-base article How to Troubleshoot Dell SupportAssist Installation Failure.
Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations, SupportAssist for Home PCs
06 Sep 2022