Support Notifications: Overview and Common Questions

You can subscribe to and share Service Request updates for a product or groups of products and get text message (SMS) alerts for part dispatches.

Browse to the Support Notifications page and sign-in to your Dell Account. Click on New Subscription under Service Requests and then follow the steps below.

1. Enter a name for your subscription in the text box.
2. Under Select your notification options:
   Click the check box next to Service Request status changes to receive updates about service requests.
   Click the check box next to Parts shipment or on-site repair status changes to receive updates about part dispatches.
3. If you wish to change or add an email address or mobile number, click on Manage your contact list.
4. Customize the Severity levels and Status changes (not applicable for part dispatch notifications).
5. Click Continue to proceed.
6. Select the products that you would like to subscribe to.
   You can create a custom list by selecting Create a custom list of products. You can add products by Customer Number, Order Number, Service Tag or Serial Number of the Dell product.
   Or
   You can select All products currently associated with my Dell Account to ensure that you get notified about all the Dell products associated under your Dell Account.
   NOTE: You can add the products that are currently associated with your Dell Account. If you do not see your Dell product listed, click on View Customer Numbers and then click on Add a Customer Number to your Dell Account.
7. Verify the details of your subscription.
8. Click Edit next to the section that you would like to make changes to (if required).
9. Click Save to create your service request subscription.

To get text message (SMS) alerts for part dispatches, ensure that you have entered a valid mobile number to the Service Request subscription.

You can create a subscription for Service Request alerts for any Dell product that is associated with your Dell Account.

Get email notifications when there are new or updated Dell knowledge-base articles about the Dell products you are interested in.

Browse to the Support Notifications page and sign-in to your Dell Account. Click on New Subscription under Support articles and then follow the steps below.

1. Enter a name for your subscription in the text box.
2. If you wish to change or add an email address, click on Manage your contact list.
3. Click the check box on New articles and Updates to articles.
4. Click Continue.
5. Click the Select a category drop-down and choose the type of product and then select the brand name of your Dell product (ex. Inspiron, XPS or Alienware).
6. Click on the check box next to the model number of computers that you wish to subscribe to (you may select multiple model numbers of your choice).
7. Click on Add Selected to Subscription.
   If you wish to add more products from other brand names (ex. Inspiron, XPS or Alienware), repeat steps 1 to 3.
8. Click Continue to proceed.
9. Verify the details of your subscription
10. Click Edit next to the section that you would like to make changes to (if required).
11. Click Save to create your subscription for support articles.

Get email notifications when there are new or updated device drivers for the Dell product that you are interested in.

Browse to the Support Notifications page and sign-in to your Dell Account. Click on New Subscription under Driver updates and then follow the steps below.

1. Under Select a product, choose the Dell product of your choice.
2. Select the name of your Dell product (ex. Inspiron, XPS or Alienware).
3. Select the model number of your Dell product from the list.
4. Select the operating system installed on your PC.
5. Click Select all under components and click Continue.
6. Enter a name for your subscription in the text box.
7. Verify the email address.
8. Select the Notification type and Notification frequency and click Continue.
9. Verify the details of your subscription.
   If required, click Edit to make necessary changes to the subscription.
10. Click Save to create your subscription for driver updates.