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Restore your Computer Using SupportAssist OS Recovery

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SupportAssist OS Recovery environment consists of tools to repair or reset the operating system, backup files, and diagnose hardware issues.

Last Modified: 04 NOV 2022

Article ID: 000177401

Article type: Solution

Install of SupportAssist OS Recovery Causing Data Loss

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SupportAssist for home PCs and SupportAssist OS Recovery (SAOS) have recently launched a new feature that allows for installing SAOS on users’ machines that qualify via SA 3.9. This issue has resulted in some customers ending up contacting support regarding data loss on their PC’s because partitions that housed the data are now in an inaccessible state.

Last Modified: 07 OCT 2022

Article ID: 000187311

Article type: Solution

How to Run a Diagnostic Test Using SupportAssist

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This article provides instructions on how to run hardware diagnostics using SupportAssist on a Dell computer.

Last Modified: 20 SEP 2022

Article ID: 000198182

Article type: How To

How to Identify the Dell SupportAssist OS Recovery Version

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This article discusses how to verify the Dell SupportAssist OS Recovery Version.

Last Modified: 20 SEP 2022

Article ID: 000197387

Article type: How To

Manuals and Documents

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SupportAssist for Home PCs Version 3.13.0 Release Notes

Publish date: 01 DEC 2022
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Publish date: 01 DEC 2022

SupportAssist for Home PCs Version 3.13.0 User’s Guide

Publish date: 01 DEC 2022
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Publish date: 01 DEC 2022

Regulatory Information

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Videos

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Featured Video 07 Nov 2022 12:50

Scan your system hardware using SupportAssist for Home PCs (00:02:47)

This videos demonstrates how to scan your system hardware using SupportAssist. SupportAssist also enables you submit a support request to Dell if an issue is detected during the scan.