Dell Digital Delivery: FAQs, Installation, Troubleshooting
Summary: Explore FAQs, installation steps, and troubleshooting tips for Dell Digital Delivery. Get expert support and recommended articles.
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Not all product versions are identified in this article.
Symptoms
Affected Products:
- Dell Digital Delivery
Cause
Dell Digital Delivery enables access to software purchased with a commercial or consumer Dell computer running Windows.
Resolution
Frequently asked questions (FAQs) about Dell Digital Delivery (click the appropriate question for more information.)
Dell Digital Delivery provides access to software purchased with a commercial or consumer Dell computer running Windows, such as (but not limited to):
Dell Digital Delivery contains but is not limited to the following:
- How to Install Adobe Photoshop Elements or Adobe Premier Elements
- How to Install Adobe Acrobat from Dell
- How to Install CyberLink PowerDirector and PhotoDirector from Dell
- How to Download and Install CyberLink PowerDVD
- How to Download and Install Foxit PDF Editor or Foxit PhantomPDF from Dell
- How to Install McAfee Small Business Security from Dell
Dell Digital Delivery does NOT contain:
- Microsoft Office purchased with a Dell computer.
- Free software bundled with a Dell computer, examples include:
- Dell Optimizer
- Alienware Command Center
- SupportAssist
- My Dell
- Software purchased separately through Dell.com
- Cloud Applications. Examples include:
- VMware Carbon Black Cloud Endpoint
- VMware Workspace ONE
- Carbonite
Note:
- Microsoft Office that was purchased with a Dell computer is available directly on the factory image and not through Dell Digital Delivery. For more information, reference How to Find and Activate Microsoft Office 2019, 2021, or 365 on Your Dell Computer.
- Software that was purchased separately through https://www.dell.com/ is available at Dell Digital Locker.
Software that was purchased separately from your Dell computer cannot be added to Dell Digital Delivery.
Dell Digital Delivery is factory installed on every consumer or commercial computer running Windows that is purchased through Dell.
If Windows is reimaged, Dell Digital Delivery is available for download from https://www.dell.com/support/. For more information, reference How to Download and Install Dell Digital Delivery.
Dell Digital Delivery is available directly in the Windows Start Menu.
Figure 1: (English Only) Dell Digital Delivery App
If your software is missing from Dell Digital Delivery, ensure:
- You purchased the software with your Dell computer.
- You have an active Internet connection.
After validating those two items, reference How to Troubleshoot Dell Digital Delivery for further technical help.
Dell Digital Delivery provides quick access to software licenses purchased with Dell Windows consumer and commercial computers.
Versioning of Dell Digital Delivery may be needed for:
- Installing the product
- Troubleshooting the product
- Uninstalling the product
For more information, reference How to Identify the Version of Dell Digital Delivery.
Dell Digital Delivery can be uninstalled from your computer after retrieving all available purchased software through the application. For more information, reference How to Uninstall Dell Digital Delivery.
Dell Digital Delivery support is available for any Dell consumer or commercial with an active hardware warranty. For more information, reference How to Get Support for Dell Digital Delivery.
See these Dell Knowledge Base articles for related information:
Article Properties
Article Number: 000128904
Article Type: Solution
Last Modified: 08 Feb 2025
Version: 20
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