Article Number: 000128904
What is Dell Digital Delivery?
Summary: This article discusses commonly asked questions about Dell Digital Delivery.
Article Content
Symptoms
Affected Products:
Dell Digital Delivery
Cause
Dell Digital Delivery enables access to software purchased with a commercial or consumer Dell computer running Windows.
Resolution
Frequently asked questions (FAQs) about Dell Digital Delivery. Click the appropriate question for more information.
Dell Digital Delivery provides access to software purchased with a commercial or consumer Dell computer running Windows.
Dell Digital Delivery does NOT contain:
- Microsoft Office purchased with a Dell computer.
- Free software bundled with a Dell computer, examples include:
- Dell Optimizer
- Alienware Command Center
- SupportAssist
- My Dell
- Software purchased separately through Dell.com
- Cloud Applications. Examples include:
- VMware Carbon Black Cloud Endpoint
- VMware Workspace ONE
- Carbonite
Note:
- Microsoft Office that was purchased with a Dell computer is available directly on the factory image and not through Dell Digital Delivery. For more information, reference How to Find and Activate Microsoft Office 2019, 2021, or 365 on Your Dell Computer.
- Software that was purchased separately through https://www.dell.com/ is available at Dell Digital Locker.
Software that was purchased separately from your Dell computer cannot be added to Dell Digital Delivery.
Dell Digital Delivery is factory installed on every consumer or commercial computer running Windows that is purchased through Dell.
If Windows is reimaged, Dell Digital Delivery is available for download from https://www.dell.com/support/. For more information, reference How to Download and Install Dell Digital Delivery.
Dell Digital Delivery is available directly in the Windows Start Menu.
Figure 1: (English Only) Dell Digital Delivery App
If your software is missing from Dell Digital Delivery, ensure:
- You purchased the software with your Dell computer.
- You have an active internet connection.
After validating those two items, reference How to Troubleshoot Dell Digital Delivery for further technical help.
Dell Digital Delivery provides quick access to software licenses purchased with Dell Windows consumer and commercial computers.
Versioning of Dell Digital Delivery may be needed for:
- Installing the product
- Troubleshooting the product
- Uninstalling the product
For more information, reference How to Identify the Version of Dell Digital Delivery.
Dell Digital Delivery can be uninstalled from your computer after retrieving all available purchased software through the application. For more information, reference How to Uninstall Dell Digital Delivery.
Dell Digital Delivery support is available for any Dell consumer or commercial with an active hardware warranty. For more information, reference How to Get Support for Dell Digital Delivery.
Article Properties
Last Published Date
19 Dec 2022
Version
12
Article Type
Solution