How to Find and Activate Microsoft Office 2016, 2019, or 365 on your Dell Computer

Summary: Get online support for Microsoft Office 2016, 2019, and 365 installed on your Dell computer. Find troubleshooting tips and activation steps for factory installed versions of MicrosoftSee more

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Symptoms

No symptoms information.

Cause

No cause information.

Resolution
 
Note: The MSA account that is used for activation should not be on a Domain.


Getting started (Prerequisites)


Active Internet Connection
To redeem and activate Microsoft Office that is installed on your system, you need an active Internet connection. If your system shows connectivity issues, use the Windows Network Troubleshooter External_Link_icon_v1 to correct the problem.

 


Windows is Activated
Microsoft Windows 10 must be activated before you can redeem and activate Microsoft Office 2016, 2019, or 365.
To check the activation status in Windows 10, select the Start button.

  • Select Settings icon
  • Select Update & Security, and then select Activation. This page indicates whether Windows is activated

If Windows is not activated, click Troubleshoot and follow the prompts.

 


Microsoft Account
A Microsoft account is required to access and save settings for Microsoft devices and services. This makes it simple to reinstall Office without a product key. If you do not have a Microsoft Account, please visit Microsoft's support site External_Link_icon_v1 to create an account.


Microsoft Office 2016, 2019, or 365 cannot activate without a valid Microsoft Account. More information about the requirement is available at Microsoft.com External_Link_icon_v1.


180-day activation window.
The subscription-based products "Office 365" and "Microsoft 365" must be activated within 6 Months (180 days) from the invoice date. The product activation will otherwise fail.
Contact Microsoft directly for assistance.

 


Microsoft Office Version


Did you order Microsoft Office 2019 or 365 with your system?


If in doubt, please check the order details of your system.

 
Pre-Installed by Dell
Microsoft Office Version How does it show up on my system configuration/invoice Who can I contact for support
Microsoft Office 30 Day Trial   Microsoft Office 30 Days Trial Microsoft support External_Link_icon_v1
     
Microsoft Office 2019 ABG-xxxx Microsoft Office Home and Student 2019
ABG-xxxx Microsoft Office Home and Business 2019
ABG-xxxx Microsoft Office Professional 2019
Continue to follow the steps in this article  
     
Microsoft Office 2016 ABG-xxxx Microsoft Office Home & Business 2016 DFO  
ABG-xxxx Microsoft Office Home & Student 2016 DFO
ABG-xxxx Microsoft Office Professional 2016 DFO
Microsoft support External_Link_icon_v1

 

Ordered from Dell on Separate Order/Invoice
Microsoft Office Version How does it show up on my system configuration/invoice Who can I contact for support
Microsoft Office 2019  AA359054 Microsoft Office Home and Student 2019
AA359053 Microsoft Office Home and Business 2019
AA359055 Microsoft Office Professional 2019
You can find product key and download link in your Dell Digital Locker account.
Additional information in the Dell Digital Locker Guide.


If you purchased Microsoft Office through a retailer, please contact your retailer for support.


Activate Microsoft Office 2019


You received the device and want to activate Microsoft Office 2019 for the first time.
With all prerequisites in place, it is time to activate Office.


From the Windows desktop:

  • Click the Start button, and bring up the Windows start menu
  • Click the Microsoft Word tile (Figure 1)
    SLN304490_en_US__5Office_Activation_ASM_01
    Figure 1
     

The Office application presents the activation screen:

  • Confirm that the Microsoft Account on the screen is correct. If not, click "use different user" and follow the prompts
  • Click Activate (Figure 2)
    SLN304490_en_US__6Office_Activation_ASM_02
    Figure 2
     

Office takes a few moments to update features and validate the license. Allow Office to finish this step (the duration varies depending on Internet connection speed and number of updates available for download) (Figure 3).
SLN304490_en_US__7Office_Activation_ASM_03(1)
Figure 3
 


Accept the license agreement (Figure 4).
SLN304490_en_US__8Office_Activation_ASM_04(1)
Figure 4
 


Microsoft Office 2019 or 365 is now activated and ready to use.


Activate Microsoft Office 365


You received the device and want to activate Microsoft Office 2019 for the first time.
With all prerequisites in place, it is time to activate Office.


From the Windows desktop:

  • Click the Start button, and bring up the Windows start menu
  • Click the Microsoft Word tile (Figure 5)
    SLN304490_en_US__5Office_Activation_ASM_01
    Figure 5
     

The Office application presents the activation screen:

  • Confirm that the Microsoft Account on the screen is correct. If not, click "use different user" and follow the prompts
  • Click Activate (Figure 6)
    SLN304490_en_US__6Office_Activation_ASM_02
    Figure 6
     
  • Microsoft Office opens a browser window to validate your Microsoft Account credentials
  • Click Sign In (Figure 7)
    SLN304490_en_US__11Office_Activation_ASM_05(1)
    Figure 7
     

Enter the credentials for an existing Microsoft Account (Figure 8).

  • MSA Email Address
  • Password

Click Sign In.
SLN304490_en_US__12Office_Activation_ASM_06(1)
Figure 8


Read carefully and validate that the Office 365 Edition is correct. If you are not certain, please check your system configuration for order details.

  • Turn reoccurring Billing on or off (Figure 9)
  • Click Next
    SLN304490_en_US__13Office_Activation_ASM_07
    Figure 9
     

Use the confirmation screen to validate that all information and settings are correct.

  • If you need to change anything, click the "change" link next to the description
  • Click Next (Figure 10)
    SLN304490_en_US__14Office_Activation_ASM_08
    Figure 10
     

Microsoft Office starts the feature update.

  • Wait until the screen changes (Figure 11)
    SLN304490_en_US__15Office_Activation_ASM_09
    Figure 11
     

The browser windows notify you once the updates finished. Switch back to the Office application and continue to follow the prompts (Figure 12).
SLN304490_en_US__16Office_Activation_ASM_10
Figure 12


Now back in the Office app, you prompted for the Cloud setup (Figure 13 and 14).
SLN304490_en_US__17Office_Activation_ASM_11
Figure 13

SLN304490_en_US__18Office_Activation_ASM_12
Figure 14


Accept the End User Agreement (EULA) (Figure 15).
SLN304490_en_US__19Office_Activation_ASM_13
Figure 15

Microsoft Office 365 is now activated and ready to use.


 
Note: The MSA account that is used for activation should not be on a Domain.


Follow below steps if you have to reinstall Microsoft Office after Windows, was reinstalled, or replaced the system drive:

Go to Missing Office apps (missing on a new device, or after reinstalling Windows) (In the Troubleshooting section) to download and install the applications. Then continue with the following steps.

 

From the Windows desktop:

  • Click the Start button, and bring up the Windows start menu
  • Click the Microsoft Word tile (Figure 16)
    SLN304490_en_US__5Office_Activation_ASM_01
    Figure 16
     

Click File -> Account (Figure 17 and 18).

  • Click "Sign in"
  • Enter the Microsoft Account credentials
    SLN304490_en_US__22Office_Activation_ASM_14
    Figure 17

    SLN304490_en_US__23Office_Activation_ASM_15
    Figure 18
     

Microsoft Office 2019 or 365 is now activated (Figure 19).
SLN304490_en_US__24Office_Activation_ASM_16
Figure 19


 
Note: These steps apply to Office 2016, 2019, and 365.

Missing Office apps (missing on a new device, or after reinstalling Windows)


If you cannot locate Office apps like Word, and Excel open a web browser.

Navigate to Account.Microsoft.com/Services External_Link_icon_v1

Sign on with your Microsoft Account.

Select Services & subscriptions.

Select View Product Key and Install (Figure 20).
SLN304490_en_US__27Office_Activation_ASM_17
Figure 20

The number of applications that are included with the Microsoft Office suite depends on the edition you purchased with the system. You can find the list of applications that are included at Compare All Microsoft Office Products External_Link_icon_v1.


Select Install next to the Office version you purchased with the system (Figure 21).
SLN304490_en_US__29Office_Activation_ASM_18
Figure 21


Select a Different Microsoft Account

If you like to use a different Microsoft Account, Click on "use different account."
A new screen appears that allows you to enter sign information for an existing account (Figure 22):

  • Type MSA Email address
  • Password
  • Click "Sign In"
    SLN304490_en_US__30Office_Activation_ASM_19
    Figure 22
     

Microsoft Office continues with the activation process.

Create a Microsoft Account.
Go to the Microsoft account sign-in page External_Link_icon_v1

  • Next to the "No account?" prompt, select "Create one!"
  • Fill out the form with your information, and create a password
  • Select "Next"

If these steps do not resolve the issue, go to the "Contact Microsoft if the issue persists" section.


 
Note: If the steps in the Troubleshooting section do not resolve the issue, please use the following steps.


Still have Problems?

If you still cannot download, install or activate Microsoft Office, please contact Microsoft directly.

Click the link (Support.Microsoft.com External_Link_icon_v1) to open the Microsoft Support Agent (opens in a different window).

Then select the "Contact Support link."

Answer the questions below.

Virtual Agent Question Answer
"I'm Microsoft's Virtual Agent. I'd love to help you.
You can also ask to talk to a person at any time. Please briefly describe your issue below."  
  I cannot activate Office.  
Did this solve your problem? No


Choose from the contact options presented. The options may vary, depending on availability (Figure 23).
SLN304490_en_US__33Office_Activation_ASM_20
Figure 23


If you purchased the system directly from Dell, you can obtain a copy of the bill with the following steps. If you bought the system from a third-party (e.g. retailer), please contact the retailer for a copy of the invoice.

  • Navigate to Dell.com/Support
  • Enter the SVCTAG of your system, or click Detect and follow the prompts (Figure 24)
    SLN304490_en_US__34Office_Activation_ASM_21
    Figure 24
     
  • Click "Order Support" (top banner) (Figure 25)
    SLN304490_en_US__35Office_Activation_ASM_26
    Figure 25
     
  • Click "Access your Order Status Online" (Figure 26)
    SLN304490_en_US__36Office_Activation_ASM_27
    Figure 26
     
  • Enter your Order Number (Figure 27)
    SLN304490_en_US__37Office_Activation_ASM_28
    Figure 27
     
  • Click "View Invoice" (Figure 28)
    SLN304490_en_US__38Office_Activation_ASM_29
    Figure 28
     
  • Enter your Customer Number (Figure 29)
    SLN304490_en_US__39Office_Activation_ASM_30
    Figure 29
     

This should bring up a printable (.pdf) invoice.


Can I reinstall Windows on a new Dell system immediately and activate Microsoft Office later?
No. The Microsoft Office 2016/2019/365 license that is included with your system must be redeemed and activated before reinstalling Windows on your system. Failure to activate Office before reinstalling Windows breaks the Office entitlement, and you cannot activate Microsoft Office without contacting Dell.

 

Can Microsoft Office 2016/2019/365 OEM licenses be activated on a closed network?
No. Deployment scenarios with closed network circuits/no network connectivity should consider using Microsoft Office ProPlusExternal_Link_icon_v1 with a Volume License agreement (VL). Contact your Dell sales team to discuss the licensing options best for your organization.

 

I ordered multiple systems with Microsoft Office 2016/2019/365 preinstalled. Can I activate the all licenses at once?
No. Computers must connect with Microsoft activation servers and activate their licenses one at a time, either over the Internet or by telephone. The process is a Microsoft mandate and cannot be bypassed or automated.

 

Can I activate a Microsoft Office 2016/2019/365 bundled license without a Microsoft Account (MSA)?
No. Microsoft requires a Microsoft Account (MSA) and an active Internet connection for successful activation.

 

I have more than 25 new systems with Microsoft Office 2016/2019/365 preinstalled. How can I track the licenses without creating multiple Microsoft Accounts (MSAs)?
Microsoft Accounts can only register up to 25 licenses per account External_Link_icon_v1.

 

Can Dell provide a list of all Microsoft Office 2016/2019/365 license keys that I ordered?
No. Your Microsoft Account (MSA) handles record-keeping for all your Microsoft Office 2016/2019/365 OEM licenses. For security reasons, your MSA displays the last five digits of the product keys that are associated with the Microsoft Account.

 

My organization purchased multiple systems with Microsoft Office factory installed. Can I activate Office without MSA, or use one MSA for all devices?
Microsoft Office 2016 and newer versions require a Microsoft Account to redeem and activate Office.
If you purchased <25 devices, you can activate each system individually under the same Microsoft Account. 26+ devices require additional Microsoft Account(s).

 

My organization purchased systems with Microsoft Office factory installed. Can I reimage the device with my company’s image and still activate Office OEM version?
No. Microsoft does not allow reimaging rights on OEM installed versions of Office.

 

My organization maintains custom images with Office preinstalled. Can I use the OEM license to activate Office after reimaging with my image?
No. This requires Microsoft Office ProPlus and a Volume License agreement.

 

Can I view my product key online?
See the Microsoft article on viewing your product key online External_Link_icon_v1. You can view your product key online, but it will not match the product key that is shown in the My Office Account section of your Microsoft Account (MSA).

 

I purchased Office 2019, but the app splash screen shows "Office 365" (Figure 30) – did I receive the wrong version?
No, you did receive the correct version. Microsoft Office will update the version after you successfully activated Microsoft Office (Figure 31).
SLN304490_en_US__43Office_Activation_ASM_23
Figure 30: Before activating Office

SLN304490_en_US__44Office_Activation_ASM_24
Figure 31: After activating Office

You can verify the Office version by:

  • Opening an Office app (e.g. Word or Excel)
  • Click "File"
  • Click (Office) Account (Figure 32)

SLN304490_en_US__45Office_Activation_ASM_25
Figure 32: Office activation status


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Article Properties


Affected Product

G Series, G Series, Alienware, Inspiron, Latitude, Vostro, XPS, Retired Models, Fixed Workstations

Last Published Date

09 Mar 2021

Version

6

Article Type

Solution

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