Mouse Usage and Troubleshooting Guide

1. Check the connector at the end of the USB mouse cable to determine the type of connector your keyboard or mouse has. For more information, see the figure below:

   PS/2	USB

    

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2. Find the port and USB symbols on your laptop:
   • Laptop：
     
   • Desktop：
     
     Figure: PS/2 and USB port location

     Numbered reference figure:
     	PS/2 port
     	USB port

1. Ensure to use the wireless USB receiver that came with your wireless mouse. Using another receiver may mean it uses another technology, and it will not be compatible with the mouse. For more information about the latest technology offered by Dell, see Dell Knowledge Base article How to use the Dell Universal Pairing. For products that are labeled Logitech , browse to the Logitech Downloads Site for drivers and software.
   NOTE:

   When buying a keyboard or mouse with a computer:

   • Look in every compartment of the box that the devices came in. The wireless USB receiver is small and can be easily overlooked. The receiver has an informational tag that is attached to help you locate the receiver. See Figure 1 to see the size and shape of the receiver.

   When buying a keyboard or mouse separately from a computer:

   • The wireless USB receiver is under the keyboard when buying a keyboard or keyboard, mouse combination, and under the mouse when bought separately. The receiver has an informational tag that is attached to help you locate the receiver. See Figure 2 for the typical location, size, and shape of the receiver.

   Figure 1: Wireless Receiver

   Figure 2: Wireless Receiver Location in Packaging

    

   When you cannot locate your wireless receiver after you have unpacked the devices, some mouses and keyboards have a place to store the wireless receiver. Look under the mouse buttons where the batteries are or in the battery compartment on a keyboard, but they are not shipped in those locations.

    

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2. Ensure that the mouse is within 10 feet (3 meters) of the computer.
    

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3. Reseat the wireless USB receiver into the USB port.
    

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4. Reinsert the batteries or install fresh batteries. For more information about how to install the batteries, see the document that came with the wireless mouse or browse to the Keyboard and Mouse Manual page for the manual.
    

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5. Ensure that the mouse is turned on; see Figure 3 for an example of what the power button may look like. For more information about where the power switch is, see the document that came with the wireless mouse or browse to the Keyboard and Mouse Manual page for the manual.
   Or
   Figure 3: Power Button Examples
    

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6. Your receiver and mouse may have a connect button: If so, press the connect button on the receiver and on the bottom of the mouse. See Figure 4 for an example.
   
   Figure 4: Wireless Mouse Connect Button Location
    

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7. Ensure the optical opening on the bottom of the mouse and around the scroll wheel is clean. For more information, see the How to Clean Your Mouse section.
    

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8. Ensure the surface that you are using has enough of a pattern in it that the mouse can tell when it has been moved (a mouse pad is best, since the mouse judges movement by reflections, a uniform surface is harder for the mouse to tell when it has been moved).
    

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9. Try the wireless USB receiver in another USB port on the computer. A notice that drivers are being installed may appear, if so, wait until a message that the drivers were installed before you use the mouse.
   NOTE: When using a wireless USB mouse with a connect button, ensure to press the connect button on the receiver and on the bottom of the mouse again.
    

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10. Try another wireless USB mouse and receiver, when available. A notice that drivers are being installed may appear, if so, wait until a message that the drivers were installed before you use the mouse.
    NOTE: When using a wireless USB mouse with a connect button, ensure to press the connect button on the receiver and on the bottom of the mouse again.
     

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11. Save any data, close any open programs, and restart the computer. When you do not have another mouse or touch screen, you may have to hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved.
     

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12. When the mouse still does not work after following the preceding steps, see Dell Knowledge Base article Resolve Hardware Issues With Integrated and Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Codes).
    NOTE:

    • The test determines if the wireless USB mouse receiver is detected at a hardware level below the Operating System. When it is detected, it means that the operating system or installed software is preventing the USB wireless mouse from working. You can use a restore point to return the operating system to a previous state when the mouse worked (in Windows 10, it is called refreshing the operating system). If that does not work, you must reinstall your operating system. For more information, see Dell Knowledge Base article Factory reset, restore, or reinstall Microsoft Windows on a Dell computer.
    • When an error is reported during the test, write down the error and the validation code as seen. Then on another Internet device, browse to the Enhanced Preboot System Assessment page to submit the issue.

1. Reinsert the batteries or install fresh batteries. For more information about how to install the batteries, see the document that came with the Bluetooth mouse or browse to the Keyboard and Mouse Manual page for the manual.
    

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2. Ensure the optical opening on the bottom of the mouse and around the scroll wheel is clean. For more information, see the How to Clean Your Mouse section.
    

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3. Ensure that the mouse is within 10 feet (3 meters) of the computer.
    

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4. Ensure the surface that you are using has enough of a pattern in it that the mouse can tell when it has been moved (a mouse pad is best, since the mouse judges movement by reflections, a uniform surface is harder for the mouse to tell when it has been moved).
    

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5. Save any data, close any open programs, and restart the computer. When you do not have another mouse or touch screen, you may have to hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved.
    

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6. Install the latest Bluetooth drivers for your computer. For more information, see the Dell Knowledge base article How to Download and Install Dell Drivers.
   NOTE:

   • The driver is located in the Network category.
   • For additional drivers and software on products that are labeled Logitech , browse to the Logitech Downloads Site.
    

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7. To Pair or Re-pair the Bluetooth mouse to the computer, see the Dell Knowledge Base article Bluetooth Troubleshooting and Usage Guide.

1. Ensure that nothing is preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down all the way.
    

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2. Ensure to use the wireless USB receiver that came with your wireless mouse. Using another receiver may mean it uses another technology, and it will not be compatible with the mouse. For more information about the latest technology offered by Dell, see Dell Knowledge Base article How to use the Dell Universal Pairing.
   NOTE:

   When buying a keyboard or mouse with a computer:

   • Look in every compartment of the box that the devices came in. The wireless USB receiver is small and can be overlooked. The receiver has an informational tag that is attached to help you locate the receiver. See Figure 1 to see the size and shape of the receiver.

   When buying a keyboard or mouse separately from a computer:

   • The wireless USB receiver is under the keyboard when buying a keyboard or keyboard, mouse combination, and under the mouse when bought separately. The receiver has an informational tag that is attached to help you locate the receiver. See Figure 2 for the typical location, size, and shape of the receiver.

   Figure 1: Wireless Receiver

   Figure 2: Wireless Receiver Location in Packaging

    

   When you cannot locate your wireless receiver after you have unpacked the devices, some mouses and keyboards have a place to store the wireless receiver. Look under the mouse buttons where the batteries are or in the battery compartment on a keyboard, but they are not shipped in those locations.

    

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3. Ensure that the mouse is within 10 feet (3 meters) of the computer.
    

   ---

4. Reseat the wireless USB receiver into the USB port.
    

   ---

5. Reinsert the batteries or install fresh batteries. For more information about how to install the batteries, see the document that came with the wireless mouse or browse to the Keyboard and Mouse Manual page for the manual.
    

   ---

6. Ensure that the mouse is turned on. See Figure 3 for an example of what the power button may look like. For more information about where the power switch is, see the document that came with the wireless mouse or browse to the Keyboard and Mouse Manual page for the manual.
   Or
   Figure 3: Power Button Examples
    

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7. Your receiver and mouse may have a connect button; if so, press the connect button on the receiver and on the bottom of the mouse. See Figure 4 for an example.
   
   Figure 4: Wireless Mouse Connect Button Location
    

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8. Try the wireless USB receiver in another USB port on the computer. A notice that drivers are being installed may appear, if so, wait until a message that the drivers were installed before you use the mouse.
   NOTE: When using a wireless USB mouse with a connect button, ensure to press the connect button on the receiver and on the bottom of the mouse again.
    

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9. Try another wireless USB mouse and receiver if available. A notice that drivers are being installed may appear, if so, wait until a message that the drivers were installed before you use the mouse.
   NOTE: When using a wireless USB mouse with a connect button, ensure to press the connect button on the receiver and on the bottom of the mouse again.
10. Save any data, close any open programs, and restart the computer. When you do not have another mouse or touch screen, you may have to hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved.
     

    ---

11. When the mouse still does not work after following the preceding steps, see Dell Knowledge Base article Resolve Hardware Issues With Integrated and Online Diagnostics (SupportAssist ePSA, ePSA, or PSA Error Codes).
    NOTE:

    • The test determines if the wireless USB mouse receiver is detected at a hardware level below the Operating System. When it is detected, it means that the operating system or installed software is preventing the USB wireless mouse from working. You can use a restore point to return the operating system to a previous state when the mouse worked (in Windows 10, it is called refreshing the operating system). If that does not work, you must reinstall your operating system. For more information, see Dell Knowledge Base article Factory reset, restore, or reinstall Microsoft Windows on a Dell computer.
    • When an error is reported during the test, write down the error and the validation code as seen. Then on another Internet device, browse to the Enhanced Preboot System Assessment page to submit the issue.

1. Ensure that there is nothing preventing the mouse buttons from moving, most mouse buttons make a clicking noise when pressed down all the way.
    

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2. Reinsert the batteries or install fresh batteries. For more information about how to install the batteries, see the document that came with the Bluetooth mouse or browse to the Keyboard and Mouse Manual page for the manual.
    

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3. Ensure that the mouse is within 10 feet (3 meters) of the computer.
    

   ---

4. Ensure that the mouse is turned on. See Figure 1 for an example of what the power button may look like. For more information about where the power switch is, see the document that came with the wireless mouse or browse to the Keyboard and Mouse Manual page for the manual.
   Or
   Figure 1: Power Button Examples
    

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5. Save any data, close any open programs, and restart the computer. When you do not have another mouse or touch screen, you may have to hold the power button down for at least 15 seconds to turn the computer off, and you lose any data that is not saved.
    

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6. Install the latest Bluetooth drivers for your computer. For more information, see the Dell Knowledge Base article How to Download and Install Dell Drivers.
   NOTE: The driver is located in the Network category.
    

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7. Re-pair the mouse to the computer. For this information and more on Bluetooth mouses and keyboards, see the Dell Knowledge base article Bluetooth Troubleshooting and Usage Guide.

To clean the lens, perform the following steps:

1. Ensure that the mouse is turned off and remove the batteries. For more information about where the power switch is and how to remove the batteries, see the document that came with the wireless mouse or browse to the Keyboard and Mouse Manual page for the manual.
    

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2. Look at the lens on the bottom of the mouse.
   • If you see any debris, try to blow it off with a can of compressed air.
   • If not, take a cotton swab or terry cloth rag, dip it in isopropyl alcohol (it should be damp but not wet), and lightly clean the lens.

To clean the scroll wheel, perform the following steps:

1. Ensure that the mouse is turned off and remove the batteries. For more information about where the power switch is and how to remove the batteries, see the document that came with the wireless mouse or browse to the Keyboard and Mouse Manual page for the manual.
    

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2. Look at the scroll wheel.
   • When you see any debris, try to blow it off with a can of compressed air.
   • If not, take a cotton swab or terry cloth rag, dip it in isopropyl alcohol (it should be damp but not wet), and wipe the circumference of the wheel, cleaning away oily buildup and dirt.